Quality Features

Hamish Knox's picture
Hamish Knox
Have you ever heard a leader say, “I thought they knew what they were supposed to do?” Have you ever said that about those you lead? Either situation should make us cringe. Leaders’ No. 1 job is to...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
Visioning beyond the customer is the responsibility of every person interested in a competitive advantage. What do Bill Marriott, Ray Kroc, and Al Hopkins have in common? No, they are not all people...
Zac Cooper's picture
Zac Cooper
The role of quality starts with product design and moves rapidly across the supply chain to the selling and buying experience, which includes the bidding process. When operating a formal continuous...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
We interview Stanley Chao, author of Selling to China: A Guide for Small and Medium-Sized Businesses (iUniverse, 2018), about the impact of the current U.S.-China trade war. Does China really care,...
Denise Robitaille's picture
Denise Robitaille
As with any other process, auditing requires planning, definition, consistent implementation and control to be effective. Without these features, auditing is a resource-draining waste of time....
Bruce Hamilton's picture
Bruce Hamilton
December was a busy month for everyone at GBMP. In addition to all of the usual activities to close out the year, we were packing to relocate from Newton, Massachusetts, to our new office in Boston....
Burl Stamp's picture
Burl Stamp
Having goals is critical to making progress, but strong organizational goals are not the same as effective work team or employee goals. Getting that distinction clear can accelerate progress for...
Brian Strzempkowski's picture
Brian Strzempkowski
When Amelia Earhart took off in 1937 to fly around the world, people had been flying airplanes for only about 35 years. When she tried to fly across the Pacific, she—and the world—knew it was risky....
Wolfgang Ulaga's picture
Wolfgang Ulaga
Offering free services may seem like a good way to keep customers happy, but how much money is your business leaving on the table? By redefining freebies as paid opportunities, B2B firms can generate...
Stanley Chao's picture
Stanley Chao
This past year has created havoc for Western companies purchasing raw materials, furniture, high-tech components, auto parts, and power tools from China. And the rocky relationship continues into...
Manfred Kets de Vries's picture
Manfred Kets de Vries
The global wellness industry is doing superbly, thank you very much. In recent years, it grew a healthy 12.8 percent, becoming a $4.2 trillion market. Whether the lives of wellness consumers are...
Shobhendu Prabhakar's picture
Shobhendu Prabhakar
Why do we waste our time and effort completing checklist after checklist for tasks that we can complete even when half awake? Do we not have better things to do than complete checklists? Good...
Mike Monroe's picture
Mike Monroe
“It's amazing what you can accomplish as long as you don't care who gets credit.” Harry Truman spoke those words, and they quickly became a mantra for competitive teams. Great players want to play...
Stephen Fankhauser's picture
Stephen Fankhauser
The world is running out of experienced pilots. Supply is not keeping up with the growing demand for air travel. In Australia, the effects are already starting to bite. Even flagship carrier Qantas...
Ryan E. Day's picture
Ryan E. Day
Machine-tool manufacturer Cincinnati Inc. has a heritage of building quality products and surviving great challenges. Founded in 1898, and based in the United States, Cincinnati has survived both the...
Jessica Higgins's picture
Jessica Higgins
“Although there’s an assumption that stress and pressure push employees to perform more, better, and faster, what cutthroat organizations fail to recognize is the hidden costs incurred.” —“...
Peter Dizikes's picture
Peter Dizikes
Should business leaders spend more time asking questions? Hal Gregersen has a firm answer to that: Yes. Gregersen, the executive director of the MIT Leadership Center and a senior lecturer on...
Eric Stoop's picture
Eric Stoop
Experts say that the cost of quality totals roughly 10 percent in the average organization, with some companies facing quality costs of up to 40 percent. If your plant is on the middle to upper end...
Jeffrey Phillips's picture
Jeffrey Phillips
I recently wrote an article about innovation during 2018, and in it I made some disparaging remarks about Apple, which may or may not have caused it to lose a tremendous amount of market...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
During the last few decades, studies in neuroscience have shown that you can literally physically rewire your brain. You can change the “default network” you were born with, the one that ensured...