Quality Features

Dustin Poppendieck's picture
Dustin Poppendieck
On August 29, 2005, I was starting my first semester teaching freshman environmental engineering majors at Humboldt State University in Arcata, California. At the exact same time, Hurricane Katrina...
Heather Thompson's picture
Heather Thompson
Software as a medical device (SaMD) is a growing sector in medical device technology. Through the use of artificial intelligence and machine learning, SaMD has the power to influence health on a...
Matt Kunkel's picture
Matt Kunkel
Third-party vendors are increasingly working with their own third parties (fourth and fifth parties), spreading your data across many different vendors. This can make your company an easy target for...
Jennifer Chu's picture
Jennifer Chu
In today’s factories and warehouses, it’s not uncommon to see robots whizzing about, shuttling items or tools from one station to another. For the most part, robots navigate pretty easily across open...
ISO's picture
ISO
As artificial intelligence (AI) becomes increasingly ubiquitous in various industry sectors, establishing a common terminology for AI and examining its various applications is more important than...
Chad Kymal's picture
Chad Kymal
With the advent of the internet, cloud, and electronic workflows, what is the future of documented management systems? Do we continue with a structure of quality manual, processes, work instructions...
Jim Benson's picture
Jim Benson
Editor’s note: This is episode two in the Respect for People series. Click here for episode one. When we build any working system, we need to understand and appreciate how people naturally exchange...
Donald J. Wheeler's picture
Donald J. Wheeler
Lean production is built on the explicit assumption that each step is operated predictably and capably. Predictable operation can only be achieved and maintained by using process behavior charts...
Julie Winkle Giulioni's picture
Julie Winkle Giulioni
If you’re like many leaders, you are knee-deep in preparing strategies and tactics to drive success in the new fiscal year. And that prompted me, in the first part or this two-part series, to pose...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
I recently wrote a column about loyalty, which got me thinking about trust. I wondered who is in my life that I trust, and who that I don’t trust. It didn’t take me long to realize that I trust...
Anonymous's picture
Steve Hawk
The company Grace Science was born through an inversion of the normal business sequence. Typically, if an entrepreneur launches a startup and it succeeds, the founders will create a nonprofit,...
Larry Emond's picture
Larry Emond
No matter where you’re located, you might think that Schneider Electric is a native company. It’s an easy assumption to make. The €25.7-billion energy, automation, and software solutions company is...
Brian Charles's picture
Brian Charles
It’s often difficult to pinpoint the exact moment when things change, but it usually happens faster than one imagines. Old technology gets replaced by new innovations; first by early adopters, and...
Dileep Thatte's picture
Dileep Thatte
According to information from the Centers for Disease Control and Prevention (CDC), every year 48 million people in the United States get sick, 128,000 are hospitalized, and 3,000 die from foodborne...
William A. Levinson's picture
William A. Levinson
How will the United States’ withdrawal from the Paris Agreement affect greenhouse gas emissions? Quality Digest editor in chief Dirk Dusharme and Mike Richman, principal at Richman Business Media...
Ken Voytek's picture
Ken Voytek
Productivity matters. It matters a lot. Yet it often seems that folks talk about productivity but don’t do anything about it. At least, it feels that way to me when I go outside of the MEP National...
Julie Winkle Giulioni's picture
Julie Winkle Giulioni
It’s the time of year when many leaders find themselves consumed by the business planning process. They scour through historical data, evaluate the current state, scan the environment, forecast the...
Naphtali Hoff's picture
Naphtali Hoff
Let’s assume that you want to delegate a task that’s been sitting on your desk since forever. You know what needs to get done and have (finally) found (and trained) the right person to do it. Let’s...
Jody Muelaner's picture
Jody Muelaner
Measurement is often seen as nonvalue-added work. However, if we properly account for the expected costs involved in passing defects on to customers, then the increased value of the product can be...
Emily Safrin's picture
Emily Safrin
When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the other end. How did a seemingly simple inquiry end in two people so...