Quality Features

The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
The other day I overheard this comment: “Why does innovation always have to be about disruption? That’s all I ever hear anymore, ‘disruption, disruption, disruption,’ and it makes me uncomfortable...
Ryan E. Day's picture
Ryan E. Day
Every so often an event, invention, or idea is so momentous it changes the face of entire industries. In some ways, the global response to Covid-19 has been such an event. In the case of metrology,...
Joerg Niessing's picture
Joerg Niessing
Since Covid-19’s arrival, digital resilience increasingly refers to the strategic use of digital technologies in delivering customer value and business growth despite adversities. Indeed, some...
Dave Coffaro's picture
Dave Coffaro
Lessons throughout history inform us that cause precedes effect, and actions create results. Plato explained the principle of causality, saying “Every­thing that becomes or changes must do so...
Bruce Hamilton's picture
Bruce Hamilton
Shortly after a recent post, in which I referred to sowing the seeds of change, I enlisted the help of my son, Ben, to reseed a particularly bare area of our yard. I’d neglected this spot for a few...
Lola Butcher's picture
Lola Butcher
This story was originally published by Knowable Magazine. In February 2020, the month before Covid-19 hit Boston, Partners Healthcare, the huge health system that includes Massachusetts General...
Donald J. Wheeler's picture
Donald J. Wheeler
With data that come along one number at a time, it is easy to get lost in the details. To see the big picture, it helps to use a time-series graph that will draw your eye in the direction that your...
Greg Hutchins's picture
Greg Hutchins
My recent epiphany was that the lens for all work and even for everyday living during the next few years will be risk-based. Why do I make this case? In January 2020, my company was selected to...
Tom Taormina's picture
Tom Taormina
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based...
Katherine McCormick's picture
Katherine McCormick
To detect a virus, you need to already know intimate details about it. You need to design a test particular to that virus: one that finds and copies only a specific, identifying piece of its genetic...
Elizabeth Tippett's picture
Elizabeth Tippett
If you’re among the tens of millions of people returning to work or preparing to do so after months sheltering in place, you may be worried it will put you and your family at increased risk of...
Douglas S. Thomas's picture
Douglas S. Thomas
The cyber world is relatively new, and unlike other types of assets, cyber-assets are potentially accessible to criminals in far-off locations. This distance provides the criminal with significant...
Paul Laughlin's picture
Paul Laughlin
This month I read Andy Kirk’s absorbing Data Visualisation 2, or to give it its proper title Data Visualisation 2nd Edition. The subtitle for this book is A Handbook for Data-Driven Design, which...
Ted Theyerl's picture
Ted Theyerl
‘Forward!” It’s the state motto of Wisconsin, where I work to help manufacturing companies improve their operations and processes. It’s one simple word that holds a lot of meaning and relevance. It’s...
Bruce Hamilton's picture
Bruce Hamilton
For the last four months, GBMP has, of necessity, pivoted to predominantly virtual consulting, training, and coaching. Now, as the economy begins to reopen, I’d like to share with you two lessons...
Dave Coffaro's picture
Dave Coffaro
Leaders are called to look beyond current conditions. That doesn’t mean we have a crystal ball or overlook today’s reality. It means we have to ask, “What’s next for our organization?” That’s not...
Ben Brumfield's picture
Ben Brumfield
Dang robots are crummy at so many jobs, and they tell lousy jokes to boot. In two new studies, these were common biases human participants held toward robots. The studies were originally intended to...
Ann Clark's picture
Ann Clark
Reshoring is the trend of bringing manufacturing from overseas back to its local origin—to here, the United States. The tariffs on Chinese, Canadian, and European imports were levied both to level...
Eric Stoop's picture
Eric Stoop
What makes someone a quality leader and not just a manager? According to experts at Harvard Business School, the difference between leading vs. managing comes down to a few key strategies....
Willow Ascenzo's picture
Willow Ascenzo
During the late 19th century, Wilhelm Röntgen discovered X-rays and soon after discovered their properties for medical and industrial imaging when he created a radiograph of his wife’s hand. From...