Quality Features

Scott A. Hindle's picture
Scott A. Hindle
In everyday language, “in control” and “under control” are synonymous with “in specification.” Requirements have been met. Things are OK. No trouble. “Out of control,” on the other hand, is...
Brian Lagas's picture
Brian Lagas
‘Why are our changeovers taking so long?” If you’ve asked this question on the shop floor, more than likely you were met with blank stares by your employees. Open-ended questions like this are...
Knowledge at Wharton's picture
Knowledge at Wharton
CEOs are stepping forward to confront public policy issues that often extend beyond their core business, in part at the urging of their employees, write Caroline Kaeb and David Scheffer in this...
Jennifer Rosa's picture
Jennifer Rosa
It takes more than a flashy website and clever promotional emails to compete in the manufacturing marketing arena. Chances are, your larger competitors are pitching similar products and services to...
Susan Fowler's picture
Susan Fowler
Are you lazy? Do you think most people are basically lazy? Do you enjoy being disengaged at work? Do you think millions of people worldwide enjoy being disengaged? Is that why we need to be prodded,...
Chad Kymal's picture
Chad Kymal
During the early 1980s, GM, Ford, and Chrysler established the Automotive Industry Action Group (AIAG), a not-for-profit organization with the mission “To improve its members’ competitiveness through...
Isaac Maw's picture
Isaac Maw
How often do you check your phone at work? Maybe you’re reading this article on it right now (Don’t worry; we won’t tell.). Smartphones were a revolution for workplace distractions, but they can also...
Shobhendu Prabhakar's picture
Shobhendu Prabhakar
In India, Mahatma Gandhi is one of the most revered leaders of our time. He was a man who devoted his life to truth and nonviolence. You may be wondering why I’m talking about him here. Well, we all...
Jyoti Madhusoodanan's picture
Jyoti Madhusoodanan
A frog the size of a fingernail. A poncho-clad farmer leading his mule. A tree, some intertwining leaves, a silhouetted figure holding a pot. Such logos are stamped on labels of coffee, cocoa,...
Ryan E. Day's picture
Ryan E. Day
Midwest Metrology Solutions (MMS) is a company in Indiana that provides onsite precision measurement services using state-of-the-art metrology equipment and software. With an extensive knowledge of...
Lawrence Lanahan's picture
Lawrence Lanahan
Ryan Tillman-French sat at his seventh-floor desk early on a Thursday morning, the skyscrapers of downtown Boston crowding the windows behind him. On a laptop in the nearly empty office, he worked...
Christine Alemany's picture
Christine Alemany
No matter how siloed roles or departments are, no one works in a bubble. What happens in marketing affects finance. And finance’s forecasts have ramifications for customer service. In such an...
Mike Figliuolo's picture
Mike Figliuolo
Creating a business plan is the most fundamental step in building a business, and the importance of it cannot be underscored enough. You may ask, “Why do I need a business plan? Why can’t I just...
Harish Jose's picture
Harish Jose
I must confess up front that the title of this column is misleading. Similar to the Spoon Boy in the movie, The Matrix, I will say, “There is no lean problem or a Six Sigma problem. All...
Davis Balestracci's picture
Davis Balestracci
Recently, I’ve had a sad, increasing sense of déjà vu. Twitter has become even more vacuous, and LinkedIn has quickly devolved into a business version of Facebook. Literally right after I...
Boris Liedtke's picture
Boris Liedtke
‘Any customer can have a car painted any color that he wants,” said Henry Ford in 1909, “so long as it’s black.” Ford’s strategy of standardization and efficiency made a runaway success of the Model...
Jon Speer's picture
Jon Speer
This notion of risk-based processes within quality systems is something that has become part of our formal lexicon following the release of ISO 13485:2016, the globally harmonized...
Jason Furness's picture
Jason Furness
One of my hobbies is building and flying radio-controlled model aircraft. Not the small foam ones from Kmart but larger 2-m wingspan craft. It is a lot of fun and usually very relaxing. My birthday...
Annet Aris's picture
Annet Aris
Even tedious jobs like cleaning out archives can sometimes lead to great insights. Sifting through my old files recently, I was pleasantly surprised to find a treasure trove of old memories and...
James daSilva's picture
James daSilva
When you think about Domino’s, you think about getting pizza quickly—30 minutes or less. Domino’s has also become known for technology, including flashy and fun concepts such as the Associated Talent...