Quality Features

Catherine Anderson et al.'s picture
Catherine Anderson et al.
A well-designed product equally elevates form and function. It is pleasing to look at, easy to use, and solves a common problem. Here, five design professors answer the following question: What’s...
Henry Zumbrun's picture
Henry Zumbrun
Imagine that a satellite is launched into space and communications are intermittent. This happens because the satellite is wobbling, which causes connection problems in the receiver. The cause of...
Chad Kymal's picture
Chad Kymal
What is enterprise quality? Simply put, it is a system where there is one quality manual, and a core of common processes, work instructions, and forms and checklists for a multisite environment....
Michael Jovanis's picture
Michael Jovanis
Sponsored Content Particles of metal in children’s medicine. Adulterated baby formula. Spontaneously combusting smartphones. When scandal is only a tweet away, companies can’t hide from quality...
Steven Sweldens's picture
Steven Sweldens
The tide of popular opinion seems to have turned against multitasking. Recent articles scoff at the notion that people could satisfactorily complete more than one activity at a time, labeling it a...
Julie Winkle Giulioni's picture
Julie Winkle Giulioni
The complexity, connectivity, and pace of business today demand that employees and leaders understand their work like never before. This goes beyond “corporate speak’ and buzzword vocabulary;...
Ryan E. Day's picture
Ryan E. Day
Sponsored Content My wife and I purchased a new car this year. The employee handling the closing paperwork gave a compelling presentation concerning the extended warranty, which we also purchased....
Donald J. Wheeler's picture
Donald J. Wheeler
A recent question from a statistician in Germany led me to the realization that the F-test of analysis of variance (ANOVA) fame is in serious need of an update. What the F-ratio does The F-...
Mike Figliuolo's picture
Mike Figliuolo
Logan (a/k/a the Wolverine for the uninitiated) isn’t just a badass comic book character. He’s a leader who can teach us all about sacrifice, perseverance, and how to productively channel anger...
Ruth P. Stevens's picture
Ruth P. Stevens
Everyone is looking to do more with less these days. When you compare the cost of postal mail—about a dollar a piece—to the cost of email —about a penny a piece—any B2B marketer is going to prefer...
Mike Richman's picture
Mike Richman
For as long as humans have been humans (and for perhaps a million years before then, give or take), we’ve been tool users and toolmakers. Short of the occasional Ned Ludd supporter, most of us...
Brian Maskell's picture
Brian Maskell
The measurement of people’s efficiency has a long history in manufacturing industries. Design and production engineers calculate the time required to manufacture a product or batch of products....
Jim Benson's picture
Jim Benson
The notion of a successful distributed team seems like a wonderful yet unobtainable dream. But stop and think: How often are your nondistributed teams successful? When have they been successful...
Peter Robustelli's picture
Peter Robustelli
The largest problems facing businesses isn’t competition, globalization, or access to capital. It is something else, something embedded in the fabric of organizations as their most important asset...
Henrik Werdelin's picture
Henrik Werdelin
In a startup’s early days, innovation is the name of the game. But once companies gain size and recognition, they go into maintenance mode, unwilling to let new approaches take hold. When the CEOs...
David Sefcik's picture
David Sefcik
Believe it or not, I love to grocery shop. Besides getting to pick all my favorite foods, I love the challenge of getting the best deals—and a challenge it can sometimes be. Without a doubt, I have...
Thomas R. Cutler's picture
Thomas R. Cutler
Two years ago, the marketing research division of Florida-based TR Cutler Inc. interviewed CEOs of privately held manufacturing operations in North America and reported that their top fear was a...
Jon Speer's picture
Jon Speer
If you’re in the medical device industry, you may think that design controls are a confusing imposition on your processes. But they’re a necessary part of your requirements as a medical device...
Lars Fæste's picture
Lars Fæste
Digital disruption is reaching beyond technology to engulf a variety of industries, including manufacturing, transportation, energy, healthcare, and construction, that constitute a significant...
Barbara A. Cleary's picture
Barbara A. Cleary
When Frederick Winslow Taylor advanced the principles of “scientific management” in 1909, he was hailed as a master of efficient production. In the context of the new century’s focus on science, his...