Quality Features

Annette Franz's picture
Annette Franz
Being a customer experience (CX) professional is hard enough; misinformation just makes our work more challenging. Misinformation or confusing information by a person with a ton of followers and a...
Vibhas Rattanjee's picture
Vibhas Rattanjee
Leadership development might be one of the most significant loss-making ventures in modern business. Companies spend big money on developing leaders—about $3.4 billion annually by some estimates—yet...
Susan Whitehead's picture
Susan Whitehead
It’s a Catch-22 for a manufacturing supervisor: You need to train new hires properly to master the skills for the job, but your own daily job duties can’t wait. Putting time aside to train workers is...
DP Technology's picture
DP Technology
Founded in St. Petersburg, Russia, in 2001, Green Tools is a leading manufacturer of cutting tools, providing circular saws and other woodcutting machines for the sawmill, furniture, and woodworking...
Isaac Maw's picture
Isaac Maw
Machine learning can be used for more than violating your privacy for a social media challenge. For example, one fascinating application has been developed by Instrumental AI, which uses machine...
Ziv Carmon's picture
Ziv Carmon
Counterfeiting is widespread and rapidly expanding. In 2015, the value of fake and pirated products globally was estimated at $1.7 trillion, equivalent to the GDP of Canada. The scope of this...
Stephen McCarthy's picture
Stephen McCarthy
In our constantly evolving, data-rich universe, collecting, interpreting, and understanding process data can be tricky. But it is increasingly important if we want to maintain sustainable quality...
Jim Benson's picture
Jim Benson
Responsibility. It’s a hard word to come to grips with. What is the responsible thing to do right now? What is my personal responsibility? What is my responsibility as a team, family, company,...
Harish Jose's picture
Harish Jose
After reviewing Mark Graban’s wonderful book, Measures of Success (Constancy, 2018), I started rereading Walter Shewhart’s books, Statistical Method From the Viewpoint of Quality Control (...
Dat Duthinh's picture
Dat Duthinh
One of the undergraduate engineering courses that left a deep and lasting impression on me was a course on innovation and aesthetics in engineering taught by David Billington at Princeton University...
Paul Laughlin's picture
Paul Laughlin
How do you develop domain knowledge in your analysts, so their data use, interpretation, and recommendations make sense? I’ve mentioned in a previous article, about the difficulties of ...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
While I was facilitating a retreat for a group of 15 men, all in their late 30s and 40s, all high-level executives and all high achievers, an interesting topic arose. One of the men asked for help...
Julien Pollack's picture
Julien Pollack
Someone we know recently told us about a team-building event that proved anything but. The chief executive who arranged it loved mountain biking. So he chose a venue to share his passion with his...
William A. Levinson's picture
William A. Levinson
The martial arts rank, Shodan, for a first-degree black belt, does not mean “expert”; it means “first step.” ISO 9001:2015 is similarly a valuable and vital first step toward world-class performance...
Jennifer Lopez's picture
Jennifer Lopez
Globalization of the medical device market as well as its supporting supply chains continues to increase year after year. This has forced regulatory bodies to grapple with finding a way to narrow the...
Jack Dunigan's picture
Jack Dunigan
It happens easily enough and usually innocently enough. You start a business or organization then endure what is often a long and expensive learning curve. Along the way you learn. You learn a lot....
ZEISS Industrial Quality Solutions's picture
ZEISS Industrial Quality Solutions
Decanter centrifuges from Hiller GmbH, headquartered in Vilsbiburg, Germany, are in demand globally. These centrifuges separate solid and fluid materials, such as in the production of olive oil or...
Leading2Lean's picture
Leading2Lean
It’s no news that U.S. manufacturing has a workforce problem. However, a new survey conducted by Leading2Lean (L2L) offers some unexpected hope. The survey reveals that a new generation of workers...
Ben Brumfield's picture
Ben Brumfield
For decades, Krishan Ahuja tamed jet noise, for which the National Academy of Engineering elected him as a new member this year. Today, Ahuja is an esteemed researcher at the Georgia Institute...
Michael D. Williams's picture
Michael D. Williams
As I spoke recently with colleagues at a conference in Florence, Italy, about healthcare innovation, a fundamental truth resurfaced in my mind: the U.S. healthcare industry is just that. An industry...