Management
On Dec. 21, 2022, just as peak holiday season travel was getting underway, Southwest Airlines went through a cascading series of failures in its scheduling, initially triggered by severe winter weather in the Denver area.
But the problems spread through the airline’s network, and…
Anyone who has cracked their smartphone screen or had a rapid oil change knows that sometimes the OEM isn’t the most affordable or convenient service option. Consumer flexibility, paired with lower-cost, high-quality options, is logical, whether it’s in the consumer market or in healthcare.…
This past weekend I engaged in one of my favorite activities as a beekeeper. I got to catch a swarm of bees.
If you haven’t seen it before, it’s wild. About half of the bees leave with a queen and set up somewhere temporarily while they’re looking for their new permanent home. In…
When quality failures go public, it’s not just your product on the line—it’s also your reputation, compliance status, and workforce morale.
From product recalls to OSHA citations, recent manufacturing disasters reveal a brutal truth: The real cost of outdated documentation isn’t…
For as many words as we use, we’re terrible communicators. Voicemails are jumbled streams of consciousness. Emails are “text bombs” with no rhyme or reason. Presentations are nothing but crippling piles of slides. But don’t worry—here are three rules of three to make your communications clearer…
Remote work has become a game-changer for older individuals with disabilities, offering a solution that not only improves their employment prospects but also brings substantial economic benefits, according to a new study from the Center for Retirement Research at Boston College.
…
