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cyborg face with data stream
Innovation
Ryan E. Day
Every other day I stumble over an article about losing jobs to artificial intelligence (AI), AI being the demi-savior of mankind, or being the digital antichrist. So, exactly what is AI and what’s...
Customer Care
Joshua Fairfield
Internet-enabled devices are so common, and so vulnerable, that hackers recently broke into a casino through its fish tank. The tank had internet-connected sensors measuring its temperature and...
Customer Expectations
Customer Care
Annette Franz
I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.” Honestly, this is true in life, in all relationships....

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