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QMS and Standards
Why Do Most CAPAs Fail?
Kiran Myalur Dharmaputhra
Corrective and preventive action (CAPA) is the backbone of any quality management system. It’s where problems get solved, risks get reduced, and processes become more robust. Yet in many organizations, CAPA has become little more than a documentation exercise. Forms get filled. Boxes get checked. CAPAs get closed. And then the same problem comes back. If this sounds familiar, you’re not alone.…
Customer Care
Finding My Path Through a BMET Apprenticeship
Andy Addington

Three years ago, I’d never heard the term biomedical equipment technician (BMET). I didn’t know the field of healthcare technology management (HTM) existed. Today, I’m a BMET II responsible for making sure critical medical equipment is available and safe for patient care. It’s incredible to look at how my professional life changed—all because I took a chance on an apprenticeship program in an…

Customer Care
How to Tame a Customer Militant
Chip Bell

Southern politicians often have a homespun way of making a point. A few years ago, a candidate for a small-town sheriff’s election was overheard saying, “Criticize my drawl, you make me laugh. Criticize my views, you make me listen. But criticize my mama and you’re asking for a fight.”

Customer militants come in various forms. Three of the most irritating are the customer…

Improvement Tools
Lego Brick-Inspired Physics Can Make Flights More Fuel-Efficient
Megan King

Torque wrenches—and the people who use them to build and maintain planes—are unsung heroes of the skies.

Torque wrenches measure the force that causes an object to rotate. Aircraft mechanics use torque wrenches to ensure that bolts and fasteners on planes are correctly tightened. Without them, a plane could come apart in midflight.

But like any measurement tool, torque…

Featured Video

What’s a 150-Year-Old Meat Chopper Have to Do With America’s Favorite Sports Car?

Videos

What the %@$# Is Metrology?
Features
Where AI Is Delivering Value on the Shop Floor Today
Cooper Schorr
The era of the unlimited, always-on, general-purpose AI agent is ending. Subscriptions weren’t…
Gotcha Walks
Bruce Hamilton
Happy spring! Here’s a story about “Toast Kaizen” that I’ve never told. In 1998, as general…
Why Cooperative Workplaces Boost Your Sense of Freedom
Dylan Walsh
Jack Welch, the legendary General Electric CEO, was infamous for firing the bottom 10% of his…
Will AI Eat SaaS for Lunch?
Lily Fang
Software is eating the world, venture capitalist and entrepreneur Marc Andreessen famously declared…
How EQMS Helps FDA-Regulated Teams Grow
Stephanie Ojeda
Growth has a way of outpacing the quality systems built to support it: more products, more sites,…
Leaders Can No Longer Fake an AI Strategy
Gleb Tsipursky
The era of corporate AI theater is ending. A recent Wharton Human-AI Research and GBK Collective…
When Metrology Meets Its Next Generation
Jeff Dewar
The next Coordinate Metrology Society Conference (CMSC) takes place July 20–24, 2026, at the…
More Features
News
GelSight Mobile 4.4 Update Streamlines Inspection Workflow
(GelSight: Waltham, MA) -- GelSight, a pioneer in surface analysis technology, announces the…
Universal Grinding Machines for Precision Internal, External, Out-of-Round Applications
(EMAG: Farmington Hills, MI) -- EMAG, the North American subsidiary of EMAG Group (Salach, Germany…
74% of Workers Think They Can Spot AI-Generated Content. 48% Get It Wrong
(Resume Now: Guaynabo, PR) -- Workers may feel confident in their ability to recognize AI-generated…
Dürr Rolls Out EcoRP4
(Dürr: Southfield, MI) -- Dürr is introducing a new generation of robots used to paint car bodies.…
Uviquity Announces World’s First Chip-Scale Deep-UV Laser
(Uviquity: Raleigh, NC) -- Uviquity, a deep-tech company developing integrated photonics for…
Teledyne e2v Introduces Compact Imaging Solution for Low-Light Imaging
(Teledyne e2v: Grenoble, France) -- Teledyne e2v, a Teledyne Technologies company and global…
Hexagon Manufacturing Intelligence Launches PC-DMIS FUSION
(Hexagon: Stockholm) -- Hexagon Manufacturing Intelligence’s Stationary Metrology division…
Astronomers Pin Down the Origins of a Planetary Odd Couple
(MIT News: Cambridge, MA ) -- Across the Milky Way galaxy, a planetary odd couple is circling a…
More News

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