Organizations worldwide are navigating the transformative potential of generative AI (gen AI). But the key to unlocking its true value lies in human-centered implementation.

One of the most effective approaches to ensure success is to invite employees to participate in gen AI pilot programs. These programs provide a structured and collaborative environment to evaluate new…

In the world of quality and lean, waste is the enemy. We hunt for it in cycle times, inventory buffers, and defects. But occasionally we encounter a form of waste so massive and literal that we fail to see it as a resource.

A recent redevelopment project at Denver’s National Western Center (NWC) offers a master class in pivoting from a compliance mindset to a value-creation…

In an emergency, knowing exactly where a first responder is can mean the difference between life and death. When a firefighter in a burning building fails to check in, how does the commander know where to look for them?

Public safety agencies face daily challenges in finding first responders inside large buildings. Yet there are no reliable methods for tracking them in these…