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People Management
Keeping the Pro in Productivity
Megan Wallin-Kerth
Working with a disability can be a frustrating and isolating experience. As someone who spent years blaming vitamin deficiencies, anxiety, and even Covid for worrisome symptoms before finally seeing a neurologist—and then a movement disorder specialist, I can attest that even the lengthy process of diagnosis can negatively affect your worklife and productivity. In 2020, when remote work became…
Improvement Tools
Why a Quality Sales Onboarding Program Isn’t Optional
Troy Harrison

What does onboarding mean? If you said “onboarding a salesperson” consists of doing the HR paperwork, giving a facility tour, a few days of shadowing existing salespeople, and then expecting the salesperson to hit the ground running, you’re not alone. Entirely too many sales managers feel that way—and then they wonder why they don’t get the results that they want.

Onboarding is…

Customer Care
Bottlenecks That Aren’t Really Bottlenecks
Akhilesh Gulati

A few months ago, during separate visits to an emergency department and an urgent care center, I experienced what many patients and clinicians now consider routine: long waits, crowded spaces, and visible strain on staff. It raised a familiar question that I’ve been asking for years: If the bottleneck is the emergency department, why does adding capacity so rarely solve the problem?

…

Improvement Tools
5 Ways to Free Your Manufacturing From Inefficient, Outdated Processes
Adam Grabowski

Freedom is generally defined as the power or right to act, speak, or think as one wants without hindrance or restraint. The license to act as one pleases offers a host of benefits but can also produce consequences that limit your freedom. The same can be said of your manufacturing. The choices you make on people, machines, software, and technology come with both benefits and consequences.…

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What’s a 150-Year-Old Meat Chopper Have to Do With America’s Favorite Sports Car?

Videos

What the %@$# Is Metrology?
Features
How Aerospace, Federal Contractors Can See Real CMMI Readiness
Paige Orme, Maria DiBari
Capability maturity model integration (CMMI) is a process improvement framework required by many U.…
When the Map Becomes More Coherent Than the Territory
Harish Jose
This article is inspired by the ideas of cybernetics, Martin Heidegger, and Nassim Taleb. I’m…
Don’t Let Innovation Overtake You
William A. Levinson
ISO 9001:2015 Clause 6.1 requires attention to actions to address risks and opportunities. There…
Conformity Assessment Is Not Enough
Tzaferis Meleti
Let’s be honest. Conformity assessment has become dangerously comfortable. It’s familiar,…
The Importance of Integrating EHS and Quality Management Systems
Stephanie Ojeda
Integrating environmental, health, and safety (EHS) with quality management is no longer optional…
Making Sense of Observational Data
Donald J. Wheeler
Most data in business and industry belong to the category known as observational data. These data…
Gen AI Thrives When Employees Lead the Charge
Gleb Tsipursky
Organizations worldwide are navigating the transformative potential of generative AI (gen AI). But…
More Features
News
SaidText Brings Voice-Driven AI to Industrial Operations
(SaidText: Reggio Emilia, Italy) -- SaidText announces the U.S. market rollout of its voice-driven…
FARO and Creaform Combine to Form Two New Business Units
(FARO, Lake Mary, FL; Creaform: Lévis, QC) -- Faro Technologies and Creaform, businesses of AMETEK…
CAISI Announces AI Agent Standards Initiative
(NIST: Gaithersburg, MD) -- The Center for AI Standards and Innovation (CAISI) at NIST announces…
New Research Shows Top OEMS Cut Downtime Recovery by 40%
(Rockwell Automation: Milwaukee) -- Rockwell Automation, one of the largest companies dedicated to…
IQVIA and NVIDIA Announce Collaboration
(IQVIA: Durham, NC) -- IQVIA, a global provider of clinical research services, commercial insights…
SCANGRIP Introduces Danish-Made Work Lights for Trade Professionals
(SCANGRIP: Svendborg, Denmark) -- SCANGRIP, Europe’s leading manufacturer of LED work lights for…
GEARWRENCH Releases 4 New Products for Automotive Diagnostics
(GEARWRENCH: Sparks, MD) -- GEARWRENCH is expanding its lineup of diagnostic testing tools,…
Meriton’s New Brand Reflects Long-Term Partnerships in HVAC Industry
(Meriton: Irving, TX) -- Meriton, a national alliance of HVAC manufacturer representatives,…
More News

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