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Customer Care
Leading Service Magic in Today’s Challenging Times
Chip Bell
Delight your customer! Exceed your customers’ expectations! Provide value-added service! These have been mantras of customer service gurus for a long time. Such a focus on “giving more” has improved customer service quality in many organizations. It has also increased customer standards for what qualifies as “really good service.” But what’s a leader to do when the budget-cutting ax falls and…
Improvement Tools
AI to Help Researchers See the Bigger Picture in Cell Biology
Adam Zewe

Studying gene expression in a cancer patient’s cells can help clinical biologists understand the cancer’s origin and predict the success of different treatments. But cells are complex and contain many layers, so how the biologist conducts measurements affects which data they can obtain. For instance, measuring proteins in a cell could yield different information about the effects of cancer …

People Management
What Leaders Lose When They Hide Gen AI Truths
Gleb Tsipursky

Transparency is not a luxury in today’s transformative projects—it’s a necessity. As organizations integrate generative AI (gen AI) into their operations, the importance of clear, consistent communication around project milestones and outcomes can’t be overstated.

Employees aren’t passive observers of this journey. They’re active participants whose trust and engagement are…

Improvement Tools
The Hidden Data Stream
Chris Chuang

As manufacturing emerges from a period of contraction, the industry faces more than just empty roles. The average tenure of a manufacturing worker has dropped, but the complexity of the machinery hasn’t. While the industry sees signs of hope, we face a knowledge crisis far more dangerous than simple open roles: As veteran workers retire, at risk are decades of hands-on experience, or tribal…

Featured Video

What’s a 150-Year-Old Meat Chopper Have to Do With America’s Favorite Sports Car?

Videos

What the %@$# Is Metrology?
Features
How to Lead People Who Have Never Followed
Mike Figliuolo
What’s the biggest risk facing the leaders of most entrepreneurial ventures? It’s not closing that…
Checkup Time: How Measurement Science Keeps You Healthy
Riley Wilson
From blood tests to mammograms, doctors need reliable measurements to make informed decisions about…
Investigating How Turbine Blade Surface Degradation Affects Jet Engines
Oak Ridge National Laboratory
In a long-running collaboration with GE Aerospace, researchers at the University of Melbourne in…
How to Manage the People Side of Industry 4.0
Daniel Stewart
Imagine you’re a frontline worker. A new AI system has been rolled out on your line. You’ve heard…
Space: The Final Frontier for Standards
NIST
Wrapped snugly in a custom container, seven carefully chosen materials left Earth on Aug. 24, 2025…
Are Today’s Professionals Living Just to Work?
Jasmine Escalera
The traditional promise of work was simple: Support your life, care for your family, and build…
Good Trouble
Bruce Hamilton
In 1960, organizational psychologist Douglas McGregor introduced a conceptual framework of two…
More Features
News
Octave Launches Brand Built Around Unleashing Intelligence at Scale
(Octave: Huntsville, AL) -- Octave, the potential software spin-off from Hexagon AB, unveiled its…
Office Spaces Are Misaligned With AI Shift, According to HED Survey
(HED: Hartford, WI) -- A national survey conducted by HED, an integrated architecture and…
ZEISS Invests in Custom Surgical to Accelerate Digitalization of Eye Health Diagnostics
(ZEISS: Oberkochen, Germany) -- ZEISS Ventures has participated in the 3.5 million euros pre-Series…
SaidText Brings Voice-Driven AI to Industrial Operations
(SaidText: Reggio Emilia, Italy) -- SaidText announces the U.S. market rollout of its voice-driven…
Two Healthcare Organizations Will Receive 2025 Baldrige National Quality Awards
(NIST: Gaithersburg, MD) -- Two U.S. organizations will receive the 2025 Malcolm Baldrige National…
Groundup.ai Launches Groundup Academy to Scale Human-Centric AI for Industry 5.0
(Groundup.ai: Singapore) -- Groundup.ai, the team behind the world’s first agentic AI for industrial…
Expert Shares How Simple Habits Improve System Performance
(HelloNation: Rochester, NY) -- How can homeowners keep their heating and cooling systems running…
Minitab Acquires Effex
(Minitab: State College, PA) – Minitab, a global leader in data collection, predictive analytics,…
More News

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