Is your organization about fun? How often do your customers giggle? How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? What are your customers’ principal memories of their encounters with your organization?

Before we go too far down this “make it fun” trail, keep in mind there are industry niches that…

In the ever-changing world of quality management, the intersection of innovation and standardization offers both exciting opportunities and tough challenges. Maria, a dedicated and certified quality professional, struggled with the concept of “standardizing innovation”—something that seemed like an oxymoron at first. How could you possibly standardize something as dynamic and creative as…

Struggling with underperforming team members while trying to maintain a positive work environment? To help navigate this delicate situation, we’ve turned to insights from CEOs and human resources managers.

We’ll explore six effective strategies HR leaders use to support and guide underperforming employees, as told by these leaders themselves. These strategies foster improvement…