Who makes the better call: a manager with a wide-ranging career or a narrow one; a doctor who trusts their instincts, or one who sticks to clinical guidelines; a human recruiter, or an algorithm that assesses job candidates?

In this roundup of INSEAD research, we look at how people and machines make high-stakes decisions, including those above. Other insights cover how…

Consider a hypothetical turned shaft with a diameter specified as 20.000 mm ± 0.010 mm. The supplier reports 20.009 mm, just inside the upper limit of 20.010 mm, with an expanded measurement uncertainty of 0.003 mm. The buyer puts the shipment on hold: The uncertainty interval extends beyond the limit, while the supplier has accepted the result by comparing the measured value directly with the…

Most discussions about generative AI in life sciences start with the technology. Quality professionals should start somewhere else—with the record.

Our job has never been to produce documents. It has been to produce evidence that decisions were made correctly, by the right people, on the right information. Generative AI is only useful to us if it makes that evidence stronger. If…