Jim Benson’s picture

By: Jim Benson

Focusing on our most important work (so that we can get it out the door and create value) is hard. It’s harder still when work suddenly picks up, is unfamiliar, or arrives with immediate deadlines when we are already busy.

Ryan E. Day’s picture

By: Ryan E. Day

Every other day I stumble over an article about losing jobs to artificial intelligence (AI), AI being the demi-savior of mankind, or being the digital antichrist. So, exactly what is AI and what’s the big deal?

Annette Franz’s picture

By: Annette Franz

I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.”

Multiple Authors
By: William Hang, Zihua Liu, Kevin Yang

It seems to happen to every company, big or small, newcomer or seasoned expert. You ship a product design off to a manufacturer, and something goes wrong on the manufacturer’s side. The problem crops up in the design, production, or packaging, and leads to a bad apple in a batch of otherwise great products, or worse, a batch of unshippable product.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

What if you were required to fill out an online form if you wanted the phone number or address of an enterprise with which you wanted to do business? Let’s say you were driving to a meeting at their location and you needed to contact someone to let them know you were unavoidably detained. You would have to pull over on the side of the road, fill out the online form, and wait for a response, which would make you even later. Sound ludicrous?

Christopher Martin’s picture

By: Christopher Martin

Jeffrey Phillips’s picture

By: Jeffrey Phillips

Lately I’ve been reading about the efforts to build or create innovation accelerators. Universities, businesses, and even cities and regions are talking about innovation and the need to create accelerators or innovation enablers. I’m glad that everyone is excited about innovation, and that they want to provide the means to help it flourish and move more quickly. But the thing is, like most late arrivals, they’ve got the wrong end of the stick as the Brits like to say.

Davis Balestracci’s picture

By: Davis Balestracci

I have reached one of those life landmarks (receiving my Medicare card) and have been reflecting back... a lot. I will remain every bit as passionate about improvement and don’t think I will ever formally retire, but I also doubt I will have W. Edwards Deming’s tenacity to keep at it until I (hopefully) turn 93.

I’ve been writing columns for Quality Digest for more than a dozen years. Are all of my topics still relevant? I believe so.

Steve McKee’s picture

By: Steve McKee

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