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Featured

Joshua Tsu / Unsplash

Advertising’s Future
William A. Levinson
I recently needed to have a hot water expansion tank installed in my house. The first plumber who came to mind is widely advertised on local radio. The company’s online reviews suggest that they do good work, but one added that they are expensive—and it’s probably because they have radio ads running at all hours. Remember that, from a quality management perspective:• Anything that doesn’t add…

Lean

5K Kaizen

I took a walk-jog this morning, something I’ve been doing pretty regularly since early June. Some days are better than others, and today started out sluggish. But as I turned the corner of my street, my neighbor drove by, rolled down his window, and gave me a friendly wave.

Almost…

Different Answers to a Common Question

The engineer came into the statistician’s office and asked, “How can I compare a couple of averages? I have 50 values from each machine and want to compare the machines.”

The statistician answered, “That’s easy. We can use a two-sample t-test.”

“How would that work?” asked…

Safety Management Control in Healthcare Environments

Although patient safety is paramount in healthcare settings, about 1 in 10 patients is harmed in healthcare, and more than 3 million deaths occur due to unsafe care, says the World Health Organization (WHO). The reality is hospitals and healthcare facilities face numerous challenges in managing…

Reclaiming Quality in the Age of AI, Drift, and Customer Distrust

Complacency won’t show up on a control chart. But its damage is real. Can AI and systems thinking help us detect it and respond before trust is lost?

As customer expectations evolve, one question remains: Are customers still at the core of your company’s operations?

Back in…

Smarter, Connected Manufacturing on the Shop Floor

Quality Digest attended the 2025 Hexagon Live event in Las Vegas in June—and with that came the opportunity to speak with the great minds, creators, innovators, and sales teams of Hexagon. Darren Metherell, head of sales at Hexagon, followed up with the QD team after this event to speak more…

Why Shutdowns, Turnarounds, and Outages Need a Digital Thread

Did you know that shutdowns, turnarounds, and outages (STOs) can consume up to 50% of a plant’s annual maintenance budget? That’s according to a report by the Boston Consulting Group.

STOs are among the most complex and high-stakes events in industrial operations. They’re costly,…

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Reduces study times by at least 30%
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