Quality Features

Jacqueline Calhoun's picture
Jacqueline Calhoun
Which cybersecurity-related activities are most important to your business strategy and critical service delivery? How do you assess the effectiveness and efficiency of your use of cybersecurity...
Patricia Morrill's picture
Patricia Morrill
Do all employees in healthcare understand how their jobs link to patients in some way? If they do, then they are more likely to know the importance of service excellence. Does every leader,...
American Customer Satisfaction Index ACSI's picture
American Customer Satisfaction Index ACSI
Customer satisfaction with automobiles and light vehicles slips 1.2 percent to a score of 81 on the American Customer Satisfaction Index’s (ACSI) scale of 0 to 100. A year ago, the industry...
Jim Benson's picture
Jim Benson
Focusing on our most important work (so that we can get it out the door and create value) is hard. It’s harder still when work suddenly picks up, is unfamiliar, or arrives with immediate deadlines...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Our Sept. 22, 2017, episode of QDL was decidely techie, covering artifical intelligence, the internet of things, Manufacturing Day, and a cool color-matching tool that uses your smart phone....
Ryan E. Day's picture
Ryan E. Day
Every other day I stumble over an article about losing jobs to artificial intelligence (AI), AI being the demi-savior of mankind, or being the digital antichrist. So, exactly what is AI and what’s...
Joshua Fairfield's picture
Joshua Fairfield
Internet-enabled devices are so common, and so vulnerable, that hackers recently broke into a casino through its fish tank. The tank had internet-connected sensors measuring its temperature and...
Annette Franz's picture
Annette Franz
I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.” Honestly, this is true in life, in all relationships....
Steven Brand's picture
Steven Brand
Quality management in manufacturing significantly contributes to a manufacturer's brand and bottom line. However, persistent challenges to quality management continue to trouble small and medium-...
GBMP's picture
GBMP
American Rheinmetall Systems (ARS) LLC, formerly Vingtech, is located in Biddeford, Maine. Established in January 2007, as part of a Norwegian company that had received a supplier contract for the...
Peter Merrill's picture
Peter Merrill
ISO 9001:2015 has significant structural changes that differentiate it from the previous standard. The new high-level structure is common to all ISO management system standards (i.e., quality,...
Sangeet Paul Choudary's picture
Sangeet Paul Choudary
User-centric firms should identify and track the core actions that can make or break their businesses. Traditionally, executives have used standard metrics, such as cash flow, inventory turns,...
Ryan E. Day's picture
Ryan E. Day
Sponsored Content Headquartered in the little Hamlet of Deming, Washington, Canyon Hydro builds hydroelectric systems producing anywhere from 10 kilowatts up to 25 megawatts. In business for more...
William Hang's picture
William Hang
It seems to happen to every company, big or small, newcomer or seasoned expert. You ship a product design off to a manufacturer, and something goes wrong on the manufacturer’s side. The problem...
John Flaig's picture
John Flaig
Story update 9/26/2017: The words "distribution of" were inadvertently left out of the last sentence of the second paragraph. Some practitioners think that if data from a process have a “bell-shaped...
Joe Bollard's picture
Joe Bollard
As of Sept. 14, 2018, ISO/TS 16949 certificates are longer valid, which means automotive suppliers must certify to the new version, IATF 16949. Transition audits are underway and will continue into...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
What if you were required to fill out an online form if you wanted the phone number or address of an enterprise with which you wanted to do business? Let’s say you were driving to a meeting at...
Mike Richman's picture
Mike Richman
QDL from Fri., Sept. 15, 2017, demonstrated that everywhere you look, you’ll find the positive effect of better quality. Here’s what we chatted about: ““U.S. Business Sectors Gain or Hold Steady in...
Christopher Martin's picture
Christopher Martin
It’s said that the first five years of children’s lives are important to their future development and growth. Most of that is spent at home with parents and loved ones, before children are thrust...
Jeffrey Phillips's picture
Jeffrey Phillips
Lately I’ve been reading about the efforts to build or create innovation accelerators. Universities, businesses, and even cities and regions are talking about innovation and the need to create...