Quality Features

Knowledge at Wharton's picture
Knowledge at Wharton
When the Mosaic browser, with its consumer-friendly interface, was released to the world in 1993, most had no idea how radically this first foray into the internet era would transform our lives, both...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
I was shocked to see that I had to walk through a maze of stacked pallets in order to enter the store. Then I saw a man spraying the shopping carts with some chemical, and I felt a chill run...
Mike Figliuolo's picture
Mike Figliuolo
Projects go off the rails all the time. Some statistics I’ve seen say only one in eight projects can truly be declared a success. Why are we so horrible at executing projects, especially when we have...
Bill Kalmar's picture
Bill Kalmar
Have you noticed that coupons have become a major part of our lives? There are always coupons for restaurants or stores in most of the newspapers these days. And it seems that every day, we receive...
Simon Côté's picture
Simon Côté
How can the KTM racing team inspect motorbike parts of various shapes, sizes, and complexity, and account for minuscule material variations and deviations between laps? The team trades microns for...
Norm Friesen's picture
Norm Friesen
As the Covid-19 pandemic forces many U.S. colleges and universities to move their courses online, connecting online via video is now having its moment. Family, friends, neighbors, and even TV talk-...
Clinton Ballew's picture
Clinton Ballew
Telehealth services have become even more critical in caring for patients as the Covid-19 pandemic quickly evolves. To temporarily remove barriers to practice telehealth, the federal government and...
Mark Rosenthal's picture
Mark Rosenthal
Sometimes I see people chasing their tails when trying to troubleshoot a process. This usually (though not always) follows a complaint or rejection of some kind. A few years ago I posted “Organize,...
Eric Stoop's picture
Eric Stoop
According to the National Safety Council, the rate of preventable workplace fatalities per 100,000 workers has flattened or risen slightly since 2009 after decades of steady improvement in...
Bruce Hamilton's picture
Bruce Hamilton
Football is a tough sport, tougher than most who play it. Almost everyone who plays will eventually sustain at least a minor injury. It certainly took a toll on my body. At 15, I broke my leg in two...
Jason Chester's picture
Jason Chester
The Covid-19 pandemic has hit every industry with a barrage of challenges. The impacts on the manufacturing sector are already extending far beyond factory walls. And for now, the depth of those...
Naphtali Hoff's picture
Naphtali Hoff
The next and final step (No. 4) toward increased productivity is to aim to ensure that our new productivity process is sustainable and doesn’t quickly fizzle out. So often, we get excited about a new...
Howard Tiersky's picture
Howard Tiersky
Working from home (WFH) is quickly becoming the new normal. The Covid-19 pandemic kicked the WFH movement into high gear, and many experts believe it will continue long after the crisis has passed. (...
Lee Seok Hwai's picture
Lee Seok Hwai
In the trenches of the battle against Covid-19, critical defensive gear and medical equipment are in short supply. Doctors and nurses fighting the nonstop onslaught of the highly contagious...
Tom Taormina's picture
Tom Taormina
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based...
James Anderton's picture
James Anderton
While healthcare professionals globally struggle to contain the Covid-19 pandemic, acute care patients are taxing ICU units worldwide. Critical to the care needed for the most serious cases is...
Robert Bellinger's picture
Robert Bellinger
Scanning laser confocal microscopy (SLCM) has become a popular inspection tool in both research laboratories and manufacturing production lines. With a 405 nm laser light source, SLCM combines high-...
Jason Chester's picture
Jason Chester
Manufacturers routinely face uncertainty, risk, and volatility in everyday operations. It’s understood that organizations must be ready for anything, from supply chain interruptions, supplier quality...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
The “camp” where we board our cat is fantastic. Our cat gets “tree time”—a giant climbing structure with tunnels and carpeted “trees” to climb and scratch. She gets the best of tender loving care,...
Donald J. Wheeler's picture
Donald J. Wheeler
This article is an update to “Tracking Covid-19” that Al Pfadt, Kathryn Whyte, and I wrote last week. In that article we summarized what is known about Covid-19, what has already happened, and...