Quality Features

Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
The 1962 film, Lawrence of Arabia, won the Oscar for Best Picture at the 35th Academy Awards. Given the current conflicts in the Middle East, I recently watched the four-hour movie to learn more...
Donald J. Wheeler's picture
Donald J. Wheeler
Some properties of a probability model are hard to describe in practical terms. The explanation for this rests upon the fact that most probability models will have both visible and invisible portions...
Bruce Hamilton's picture
Bruce Hamilton
Three years ago I wrote an article titled “The Emperor’s New Huddle Boards,” in which I expressed concern about the trappings of improvement without actual improvement. Since then, my concern about...
Ira Chaleff's picture
Ira Chaleff
As a leader, which would you rather have from your people: dumb obedience or smart disobedience? Your answer is probably “neither.” You want smart obedience: people creatively solving...
Jeff Dewar's picture
Jeff Dewar
What a week. On April 30, 2018, there were top-level delegations from two disciplines: In Beijing the Chinese hosted a cabinet-level delegation of U.S. trade representatives; and in Seattle, the ASQ...
Qing Shan Ding's picture
Qing Shan Ding
Tensions are escalating between China and the United States over trade. The Chinese government has announced retaliatory measures on a range of U.S. products, including cars and some American...
Ryan E. Day's picture
Ryan E. Day
With the threat of a trade war between China and the United States looming, business relations between Asia and the West have not been this hot a topic since the Japanese Economic Miracle that was...
Mike Richman's picture
Mike Richman
In part one of this article, we discussed the origins of the United States and China, and how their relationship began to emerge. Many people might point to the United States as the ultimate example...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
In part one we saw that China has made great strides in terms of product quality, notably in the tech sector. But it still has a long way to go in other products. Driven by the growing middle class,...
Ken Voytek's picture
Ken Voytek
Without manufacturing, the room where you make dinner would be rather stark and barren. There’d be no pots, no pans, no stoves, no spatulas, no appliances—big or small. There’d be no way to prepare...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Back in the 1950s and 1960s, Japanese products were synonymous with cheaply made. Anyone over the age of 50 probably remembers cheap Japanese transistor radios when they were a kid. We all believed,...
Mike Richman's picture
Mike Richman
In June of 1950, W. Edwards Deming began offering training to the Japanese Union of Scientists and Engineers (JUSE) on the precepts of statistical process control. At almost exactly the same time,...
Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
In May 2015, Chinese Premier Li Keqiang and his cabinet issued a strategic industrial plan; its title translates to “Made in China 2025.” The plan took more than two and a half years to draft and...
Jennifer Lauren Lee's picture
Jennifer Lauren Lee
Researchers at the National Institute of Standards and Technology (NIST) have been developing a novel way of measuring laser power. Their device, called the Radiation Pressure Power Meter (RPPM),...
William A. Levinson's picture
William A. Levinson
A job safety analysis (JSA) worksheet is almost identical in organization to a job breakdown sheet and standard work, all of which assess a job (or process) on a step-by-step basis. This suggests...
Beatrice Weder di Mauro's picture
Beatrice Weder di Mauro
As the 21st century dawned, Germany was known as the “sick man of Europe,” with lower GDP growth and higher unemployment than peer nations such as France, Italy, and the United Kingdom. Today, it is...
Steve McKee's picture
Steve McKee
Hasbro recently reported a double-digit decline in revenue and a big internal overhaul. That followed Mattel’s news that it will be hiring its fourth CEO in as many years as it...
Tim Lozier's picture
Tim Lozier
Corrective action is often an effective means of identifying and correcting quality and compliance events within the organization that can arise through the result of complaints, audits, incidents,...
Maria Guadalupe's picture
Maria Guadalupe
Your competition is no longer what it used to be. In this age of information at our fingertips, same-day delivery, and seamless payment options, customers now expect more from business than ever...
Mike Richman's picture
Mike Richman
There are many subjects that we cover regularly here at Quality Digest. Chief among these are standards (ISO 9001 or IATF 16949, for example) methodologies (such as lean, Baldrige, or Six Sigma), and...