Quality Features

Jay Desai's picture
Jay Desai
The presidential symposium at this year’s annual meeting of the Child Neurology Society of America in early October in Kansas City raised many eyebrows: The first presentation focused on burnout...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
We are fast approaching the time when companies realize and are ready to accept the astonishing power of empowering people, and the remarkable changes that can result. Yes, people as a...
James Rawstron's picture
James Rawstron
Sponsored Content Wichita, Kansas, is known as the “Air Capital of the World.” This is due in part to the National Institute for Aviation Research (NIAR) at Wichita State University, an advanced...
Bonnie Stone's picture
Bonnie Stone
Lean, also known as “lean manufacturing” or “lean production,” focuses on maximizing customer value by removing waste and eliminating defects. Lean tools are about understanding the process,...
Knowledge at Wharton's picture
Knowledge at Wharton
The mere mention of keeping up with overflowing email, constant meetings, and time-sucking conference calls makes many of us groan and roll our eyes. How did we all get so busy? A major culprit is...
Tonianne DeMaria's picture
Tonianne DeMaria
Lean says: Manage flow. Your brain says: My work isn’t linear. My day is filled with interruptions, and so I don’t have the “luxury” of flow. What’s at play here: functional fixedness. If there...
ISO's picture
ISO
A new version of ISO 31000:2009—“Risk management” is due to be unveiled early next year. As the threat of risks grows for governments, organizations, and the public alike, how can the new,...
Barbara A. Cleary's picture
Barbara A. Cleary
When W. Edwards Deming urged managers to “institute training on the job” in his Fourteen Points for Managers, he undoubtedly meant far more than simply teaching workers how to use specific...
Jon Speer's picture
Jon Speer
What exactly is a risk-based quality management system (QMS)? This is a timely topic to get into. In 2016, ISO 13485—“Medical devices”—“Quality management systems” was updated, and one of the key...
Minter Dial's picture
Minter Dial
The onslaught of disruptive technologies has resulted in business and operating models being turned upside-down. This requires a shift in mindset. Invariably, change is difficult. We are all...
Grant Ramaley's picture
Grant Ramaley
I have written previously about the Medical Device Single Audit Program (MDSAP) created by the International Medical Device Regulators Forum (IMDRF). MDSAP is viewed as a single audit covering the...
Annette Franz's picture
Annette Franz
When you think of the phrase “inside-out” relative to the customer experience, you probably cringe. This is not a phrase that customer experience professionals take lightly. “Inside-out” means...
Michael Huda's picture
Michael Huda
Color is our perception of reflected light across the visible spectrum. When light hits an object, it absorbs some rays and reflects others. The color of light that reflects back into our eyes is...
Eric Stoop's picture
Eric Stoop
According to Harvard Business Review, less than half of employees say their organization exhibits a culture of quality. And while the benefits of a quality culture are huge—think hundreds of...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
It’s quite frustrating to be not heard when you speak up, and unfortunately, it’s more common than you might think. Speaking up in a group setting is one of the biggest challenges many people...
Matthew Martin's picture
Matthew Martin
For more than 50 years, the benchmark for accuracy in measuring solid objects, whether machined, molded, die-cast, welded, or forged, was the coordinate measuring machine (CMM). Typically using a...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Our Nov. 17, 2017, episode of QDL looked at factories controlled by large-volume 3D metrology, the value (or not) of four-year degrees, and creepy Christmas. “Developing the Light-Controlled...
Davis Balestracci's picture
Davis Balestracci
During the early 1990s, I was president of the Twin Cities Deming Forum. I had a wonderful board to work with, one of whom was Doug Augustine, our self-appointed provocateur. Doug was a 71-...
Scott Shackelford's picture
Scott Shackelford
Hackers around the world are attacking targets as diverse as North Dakota’s state government, the Ukrainian postal service, and a hospital in Jakarta, Indonesia. Unfortunately, many governments—in...
Stephanie Scotti's picture
Stephanie Scotti
Author and business-innovation expert Melissa Kennedy recently completed a feat that would make many shudder: She gave 29 business presentations in a period of 30 days. Whew! That’s a monumental...