Quality Features

Harish Jose's picture
Harish Jose
I have been reading a lot these days about Western philosophy. The most recent book, All Life is Problem Solving (Routledge, 2001), is by Karl Popper, one of the great philosophers of the 20th...
Joel Smith's picture
Joel Smith
‘You take 10 parts and have three operators measure each two times.” This standard approach to a gage repeatability and reproducibility (GR&R) experiment is so common, so accepted, so...
Patrick Nugent's picture
Patrick Nugent
Sponsored Content Joe Gibbs Racing, a family business founded by former three-time Super Bowl champion Washington Redskins head coach Joe Gibbs, is one of today’s most successful racing teams. In...
Fred Faltin's picture
Fred Faltin
All of us draw conclusions based on what we see happening around us. Often what we’re observing is a sample from some larger population of events, and we draw inferences based on the sample without...
Inderjit Arora's picture
Inderjit Arora
Certifications often drive the implementation of a system approach, based on ISO standards. The primary implementation demand is for ISO 9001. Certifications do have initial costs and then...
Nirmalya Kumar's picture
Nirmalya Kumar
Although many large companies are multinational, most of the top management teams (TMTs) in these companies are not. They tend to be dominated by executives with a connection to the home country of...
Mike Richman's picture
Mike Richman
Oh, the places you’ll go! Our latest episode of QDL from this past Fri., May 5, 2017, truly spanned the wide world of quality. Here’s a recap of the topics and locations we visited together: “Why...
Christopher Martin's picture
Christopher Martin
In 1996, former Microsoft employees Gabe Newell and Mike Harrington formed Washington-based video-game development studio Valve Corp. Two years later, they released a PC game called Half-Life to...
Andy Molinsky's picture
Andy Molinsky
If you play tennis, you’re probably familiar with the concept of a “second serve.” In tennis, you have two chances to serve the ball, so on the first you can really put everything into it, with...
Nick Butch's picture
Nick Butch
One of my favorite things about being a condensed matter physicist is how broadly defined the subject is. There are lots of interesting phenomena begging for scientific attention, so it’s never...
Brooke Pierce's picture
Brooke Pierce
As high deductibles and escalating costs drive patients to take a more active role in their healthcare, providers are waking up to the fact that they need to pay attention to what buyers want. But...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
Coaching is not just for problems. Coaching helps you avoid problems by providing space to think and be more intentional about your goals and actions. And coaching is especially helpful for getting...
Shobhendu Prabhakar's picture
Shobhendu Prabhakar
Whenever the term “nonconformance report” (NCR) comes into project home offices or construction and fabrication sites, it is often seen as a negative, and personnel are typically reluctant to...
Annette Franz's picture
Annette Franz
In May 2016, I spoke at CallidusCloud Connections (C3); if you’ve never been to this event, be sure to check it out this year. The topic of my session was “The Seven Deadly Sins of Customer...
John Valachovic's picture
John Valachovic
So often business owners make decisions based on intuition, luck, or the Magic 8-Ball. As a small or midsized manufacturer, there are so many factors that can affect your company’s profitability,...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
In last week’s Quality Digest Live: design digital assistance instead of digital assistants, how to make better beer, and closed-loop manufacturing. “How Digital Media Will Bring Out Our Best Selves...
Sandrine Tranchard's picture
Sandrine Tranchard
Depression and mental health conditions are on the rise globally. Affecting more than 300 million people of all ages across the world, depression causes immense suffering to people and their...
Donald J. Wheeler's picture
Donald J. Wheeler
Here we take a serious look at some nonsensical ideas about capability ratios. Following a quick review of predictability and capability and a brief discussion of the traditional ways of...
Alexa Sussman's picture
Alexa Sussman
Sponsored Content There’s an old saying that change is never easy. People tend to prefer what is familiar and resist something new because it may be uncomfortable or confusing. The saying holds...
Kevin Meyer's picture
Kevin Meyer
Mindful observation takes effort and practice, but it’s valuable if you want to be a leader. It allows you to watch processes in action and look for small nuances and opportunities for improvement...