Quality Features

David Isaacson's picture
David Isaacson
During the last decade, product quality has become increasingly important to consumers. In fact, a recent B2C study found that consumers rank quality as the most important component in making a...
Marcia Reynolds's picture
Marcia Reynolds
‘I can handle when they talk back to me,” the HR director said. “But when they roll their eyes, it just gets under my skin.” “I know,” said the training manager. “I have an intern who does amazing...
Jody Muelaner's picture
Jody Muelaner
Understanding the causes of faults and defects, and then improving the system or process so it won’t happen again, is central to lean manufacturing. This article looks at some of the methods...
Benjamin Kessler's picture
Benjamin Kessler
It’s generally accepted that large organizations, for a host of structural and cultural reasons, are at a disadvantage when it comes to innovation. Less agreed upon is why their employees outside of...
Clinton Ballew's picture
Clinton Ballew
Legislative support is growing for the reimbursement of care delivery via telemedicine. The Centers for Medicare and Medicaid Services (CMS) and the Office of Inspector General have recently made...
Takeshi Yoshida's picture
Takeshi Yoshida
‘Lean” is such a convenient term; everyone uses it based on their own definition. People frequently use “lean” in place of “efficiency,” probably because it sounds more cool. Another round of cost...
Steven Brand's picture
Steven Brand
Conferences are a great way for you and your team to network with others, demo exciting new technologies, learn about topics that interest you, and gain valuable insights from industry experts....
Travis Carlton's picture
Travis Carlton
Whether we’re talking to a front-line operator, a plant manager, or CEO, people’s reactions to being assigned a new recurring task are remarkably similar: “Oh great—more to do.” Sound familiar? It’s...
Rob Matheson's picture
Rob Matheson
MIT researchers have devised a novel circuit design that enables precise control of computing with magnetic waves—with no electricity needed. The advance takes a step toward practical magnetic-based...
Tom Taormina's picture
Tom Taormina
In 1989, I was handed a copy of ISO 9001:1987 by my employer with the direction to find out what it was all about. Our company was headquartered in Europe, and we would be compelled to implement the...
Dave Coffaro's picture
Dave Coffaro
One of the greatest responsibilities of leadership is driving continual evolution of the organization toward a well-defined future state. Implied in this role is the need to lead change. Easily said...
Calin Moldovean's picture
Calin Moldovean
As today’s industries and operations become increasingly more global, an effective management system is rapidly becoming an essential part of a sustainable business strategy. A management system...
Gleb Tsipursky's picture
Gleb Tsipursky
In the context of our increasingly disrupted, globalizing, and multicultural world, quality leaders greatly appreciate the security and comfort of clear-cut strategic plans for the future. After all...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
I recently visited the Key West home of famed writer Ernest Hemingway. The descendants of Hemingway’s many six-toed cats still live on the grounds and join visitors as a part of their tour. “A cat...
Ryan E. Day's picture
Ryan E. Day
With more than 300 employees headquartered in a modern 150,000+ sq ft facility, Plasser American Corp. (PAC) manufactures top-quality, heavy railway construction and maintenance equipment for...
Nadia Naffi's picture
Nadia Naffi
Today, the survival of many organizations depends on their plans to leverage cutting-edge artificial intelligence (AI) technologies to transform their workplaces into augmented environments. A...
Davis Balestracci's picture
Davis Balestracci
Editor’s note: The following browsable offering from Davis Balestracci represents a good chunk of his knowledge base. If you’re looking for improvement ideas, motivation, or a swift kick in the pants...
Harish Jose's picture
Harish Jose
In today’s column, I’m looking at Weber’s Law. It’s named after Ernst Heinrich Weber (born June 24, 1795, died Jan. 26, 1878), a German physician who was one of the pioneers of experimental...
William A. Levinson's picture
William A. Levinson
The Automotive Industry Action Group’s (AIAG’s) and German Association of the Automotive Industry’s (VDA’s) new Failure Mode and Effects Analysis Handbook (AIAG, 2019) offers significant advances...
Bruce Hamilton's picture
Bruce Hamilton
This year marks the 35th anniversary of a remarkable and unfortunately also singular event in my career: In 1985, my employer, United Electric Controls (UE), elected to remove time clocks from the...