Quality Features

Annette Franz's picture
Annette Franz
Do you feel like you’re not making the progress in your customer experience (CX) transformation efforts that you thought or hoped you would by now? You started years (not months—it’s a journey)...
Paul Smith's picture
Paul Smith
Have you ever been hammered with data that you knew were important, but you didn’t understand why the person sharing it was so passionate about it? Have you ever shared data and facts with...
Mike Richman's picture
Mike Richman
This week’s episode of our show looked at the various ways in which quality organizations plan to ensure long-term success. Here are the stories we covered:  “Worldwide Study of 25,000...
Barry Johnson's picture
Barry Johnson
People naturally fear change. I hear that all the time, but I don't believe it. What people really fear is the unknown. People actually embrace change if they understand it. We see this when people...
Harish Jose's picture
Harish Jose
In today’s column, I will be looking at kaizen and kaikaku through the lens of the explore/exploit model. Kaizen is often translated from Japanese as “continuous improvement” or “change for better...
James daSilva's picture
James daSilva
One of the common complaints you’ll hear today is executives saying how there isn’t enough talent out there, not enough people with the right skills or even the willingness to learn. They say that...
Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
Employers can’t find people with the skills needed for the today’s workplace, because high schools and universities fail to teach students useful job skills. The skills gap is a decades-old and...
Ian Setliff's picture
Ian Setliff
The current 2017–2018 flu season is a bad one. Hospitalization rates are now higher than in recent years at the same point, and infection rates are still rising. The best line of defense is the...
Scott Shackelford's picture
Scott Shackelford
While some countries struggle with air safety, U.S. airplane travel has lately had a remarkable safety record. In fact, from 2014 through 2017, there were no fatal commercial airline crashes in the...
Ephy Torenberg's picture
Ephy Torenberg
The evolving trends of automation are affecting quality management business processes for manufacturing organizations of all sizes. In this article, we’ll look at the business case for automation;...
Andrew Simon's picture
Andrew Simon
In the 2015 movie The Intern, Robert De Niro starred as a 70-year-old widower who returns to the workforce as an underappreciated and seemingly out-of-step intern working for a young boss played by...
Dan Jacob's picture
Dan Jacob
Developing high-quality products is more important today than ever before. Market visibility to product quality has never been higher, and competitive pressures continue to squeeze margins and time...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
Deb asked me, “Would you like to come over to my house tonight and learn about a business opportunity?” I’d met Deb on a church trip, and had been crushing on her for weeks. She could have ended...
Thomas Kochan's picture
Thomas Kochan
More than 200 CEOs have said they will raise wages or give bonuses as a result of the large corporate income tax cut passed late last year by Congress. Some view their plans as simply a public...
Robert Napoletano's picture
Robert Napoletano
‘Don’t thank them for anything. They’re the ones who caused this problem.” When I got that message, I thought, “This is all wrong, and there must be something somewhere that says so.” After some...
Donald J. Wheeler's picture
Donald J. Wheeler
How can we use descriptive statistics to characterize our data? When I was teaching at the University of Tennessee I found a curious statement in a textbook that offered a practical answer to this...
Mike Figliuolo's picture
Mike Figliuolo
To effectively solve problems, you must first understand the question being asked and why it’s important to your stakeholder. Without clarity on why your stakeholder cares, the recommendation you...
Eric Stoop's picture
Eric Stoop
If you had your AS9100 transition audit tomorrow, could you say right now whether you would pass? More important, do you know where the gaps are in your processes that could trigger nonconformities...
Jeff Dewar's picture
Jeff Dewar
Just as the Malcolm Baldrige National Quality Award program was defunded by the federal government during the Obama Administration, President Trump and Mick Mulvaney, director of the Office of...
Edmund Andrews's picture
Edmund Andrews
It’s an article of faith that technological innovation is crucial to prosperity and is currently changing our lives at an unprecedented rate, but how do we know if the pace of pioneering...