Quality Features

Harish Jose's picture
Harish Jose
I have been writing about kaizen a lot recently. It is a simple idea: change for the better. Generally, kaizen stands for small incremental improvements. Here I’m going to look at what is the best...
Willie L. Carter's picture
Willie L. Carter
Becoming a process-focused organization requires a sustained effort, and for most industrial and service organizations that is a difficult task. Failure to improve the performance of your processes...
Terry Onica's picture
Terry Onica
The new automotive quality management system (QMS), IATF 16949:2016, was released in October 2016, and it officially went into effect on Jan. 1, 2017, along with revisions to IATF Rules for Achieving...
Fred Schenkelberg's picture
Fred Schenkelberg
Mean time between failures (MTBF) is a symptom of a bigger problem. It’s possibly a lack of interest in reliability (which I doubt is the case). Or it’s a bit of fear of reliability. Many shy away...
Donald J. Wheeler's picture
Donald J. Wheeler
In The Music Man, the con man Prof. Harold Hill sells band instruments and uniforms and then tells the kids that they can play music if they will “just think about the notes and then play them.” In...
Trevor Throness's picture
Trevor Throness
Your company’s core values define the behaviors you treasure and demand above all others. Investing time in defining them increases the likelihood they come to life and become part of everyone’s...
BSI's picture
BSI
Organizations worldwide recognize the need to provide a safe and healthy working environment, reduce the likelihood of accidents, and demonstrate they are actively managing risks. ISO 45001 will...
Christopher Martin's picture
Christopher Martin
A couple months back I stopped at a local fast-food place for a quick kid’s meal (not for me) after picking up one of my little ones from school. Inside, we were greeted by an employee in an...
Kevin Meyer's picture
Kevin Meyer
One of my great pleasures is going for a walk on the six-mile-long and generally empty beach a couple blocks from my house. There’s the remnant of a long-dormant (hopefully!) volcano at one end that...
Evan McLaughlin's picture
Evan McLaughlin
As the vice president of quality for a $1.5 billion-dollar industrial corporation, Hermann Miskelly is responsible for leading its continuous improvement effort. Now in his 10th year of a lean Six...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
In our April 27, 2018, episode of QDL, we looked at the Global Brain and whether leaders really care about their employees. “Why Tech Innovation Isn't the Answer Everyone Thinks It Is” Is...
Tim Mouw's picture
Tim Mouw
Surface appearance can change your perception of color. Think of a glossy magazine. If the light is shining directly on the page, you may need to tilt the magazine and change the reflection angle to...
Mary Hallock's picture
Mary Hallock
In lean we talk about “seeing the waste” and using visual tools. Many of us who use these terms  have had a lot of training in engineering, manufacturing, and other highly technical areas....
Harry Hertz's picture
Harry Hertz
The greatest challenge I have each year when I return from the Baldrige Program’s annual Quest for Excellence Conference is prioritizing the most important messages for me and my organization,...
Ruth P. Stevens's picture
Ruth P. Stevens
In business-to-business (B2B) direct marketing, I’m often asked about what kind of response rates to expect about the most productive media channels, the best lists, the best time to conduct a...
Protolabs's picture
Protolabs
Technology giant HP has developed and launched multi-jet fusion (MJF), an industrial-grade 3D printing technology that quickly and accurately produces functional prototypes and end-use parts for a...
Olympus's picture
Olympus
Modern 3D laser confocal scanning microscopes can resolve fine surface-topography detail as minute as a few nanometers, quickly and easily. It is the solution that advanced manufacturing industries...
Jon Speer's picture
Jon Speer
“I wish there was a way for the FDA to give me a heads-up about my stuff, prior to submission….” That sentiment was really the basis behind the U.S. Food and Drug Administration’s (FDA) presubmission...
Mark Rosenthal's picture
Mark Rosenthal
Imagine a factory with a large monument machine. It takes several days to set up. When it does run, it runs very fast, much faster than you can actually use its output. Therefore, you take the excess...
Jake Herway's picture
Jake Herway
Every employer wants employees who feel like they belong at their organization, because those employees are able to give their best every day. They feel empowered to go all out, take risks, and be...