Meredith Persily
Having good relationships with colleagues is key to building a rewarding and effective work experience. Employees who are engaged with their co-workers, such as reporting “a best friend at work” in...
Michael Platt
It’s a perfect storm. Just as senior leaders have become overwhelmed with demands and crises too numerous and powerful for any one person, a new study from Korn Ferry and Harvard finds that the...
Greg Kihlström
Customer loyalty and lifetime value are highly prized in today’s competitive environment. Smart businesses know that a major point of competitive advantage (or failure) can be the type of customer...
Angie Basiouny
Managers who want to keep employees from quitting should consider reordering work tasks, according to a new paper co-authored by Wharton management professor Maurice Schweitzer.
In the largest field...
Tom Taormina
The quality profession has been evolving since the Industrial Revolution. I’ve lived part of this journey since the 1970s and have experienced its effect. ASQ and other organizations have continually...
Chip Reavley
The business challenges of the past few years—labor shortages, supply chain disruptions, and inflation—have accelerated the long-term trend toward automated packaging operations. All types of...
William A. Levinson
Environmental, social, and governance (ESG) is growing in popularity as a metric to guide investment decisions. What does ESG have to do with productivity, quality, or stakeholders, aka relevant...
When MasterControl hosted the Masters Summit 2022 in Salt Lake City, Quality Digest CEO Jeff Dewar was one of the panelists. That gave him a chance to catch up with Jon Beckstrand, CEO of...
Matt Zajechowski
We spend about one-third of our waking hours at work. That’s often more time than we spend asleep or hanging out with our family and friends. It’s no wonder then that workplaces develop their own...
Etienne Nichols
In a highly regulated industry like medical technology, manufacturing processes must undergo either process verification or process validation to ensure they’re consistently producing the correct...
Phanish Puranam
Knowledge-intensive work is quite different from the physical manufacturing work that birthed the corporate hierarchies widely prevalent today. Consider the incompetent Pointy-Haired Boss in the...
Gleb Tsipursky
Shortly before the layoffs at Salesforce, Marc Benioff, co-founder and co-CEO of Salesforce, sent a companywide Slack message complaining about the low productivity of recent hires made during the...
Julie Davis
If you feel like there are fewer workers to be found these days, rest assured—you are correct. A decrease in the rate of births, declining since the 1970s, coupled with decreasing labor market...
Mike Figliuolo
You put a lot of time and energy into leading slackers, but you don’t get anything back in terms of results. Your job as a leader is to figure out what will motivate them to perform.
Slackers are in...
Matt Fieldman
As 2022 came to a close, I was as amazed as I am every year by all the “___ of the Year” lists. It seems like every media outlet creates its own list of the year’s 10 best books, and then there’s the...
Harry Hertz
It all started with my bathroom sink. I noticed that it was draining slowly, and that I could pull out the pop-up stopper. It was no longer attached to the lever that raised and lowered it. A look...
Anil More
It’s been decades since air gauging came into existence, and many changes and refinements have been made over the years. It has proved itself as a reliable and accurate method of gauging parts,...
Jon Munnery
When choosing to spend money, customers will likely investigate the brand behind the name to get an idea of whom they’re building ties with as well as an impression of service quality. Customer...
Megan Wallin-Kerth
It’s old news, but since 2019 the U.S. now has three times its former number of remote workers. Furthermore, an astounding 97.6 percent of employees want that option to remain at least partially on...
Rick Gould
The World Economic Forum’s annual meeting last month saw the launch of new guidance to support the logistics industry on its journey to net-zero emissions. Davos attendees got a first glimpse into...
