Quality Features

Anton Ovchinnikov's picture
Anton Ovchinnikov
Left to their own devices, humans tend to fall prey to biases that make them poor decision makers. For instance, among other foibles, most purchasing managers routinely under-order. In fact, past...
Harry Hertz's picture
Harry Hertz
‘I have been offered a significant increase in salary by another employer and am giving my two-week notice.” My guess is that this is the most common reason given when employees quit their current...
Vaishali Gopi's picture
Vaishali Gopi
Data, analytics, surveys, IoT, artificial intelligence, and automation are the leading buzzwords in retail and customer service. But what is the point of having all these data about our customers?...
Miriam Boudreaux's picture
Miriam Boudreaux
If you are wondering whether your organization could benefit from formal root cause analysis (RCA) and corrective action training, read on to see if any of these issues are present in your day-to-day...
Aaron Fox's picture
Aaron Fox
If industrial manufacturing had a buzzword of the decade, it might be “Industry 4.0.” The concept is inescapable, yet it can be hard to define, especially for small and medium-sized manufacturers (...
Donald J. Wheeler's picture
Donald J. Wheeler
Lean production is built on the explicit assumption that each step is operated predictably and capably. Predictable operation can only be achieved and maintained by using process behavior charts. But...
Penelope B. Prime's picture
Penelope B. Prime
The United States and China have reportedly reached a so-called phase one deal in their ongoing trade war. While few details have been disclosed, the agreement principally seems to involve the...
Nathan Furr's picture
Nathan Furr
Few companies and CEOs have attracted as much praise, derision, skepticism, and enthusiasm as Telsa Motors and its founder Elon Musk. Having interviewed Musk and the Tesla leadership as part of my...
Corey Brown's picture
Corey Brown
Many manufacturers see reducing changeover time as a golden opportunity to improve operational efficiency and reduce waste. For good reason, a simple reduction in changeover time can increase output...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
What a year. No matter your job, your industry, or your political beliefs, this year has been a heck of a ride. The (still ongoing) trade war with China, manufacturing gains (and losses), the 737 MAX...
Taran March @ Quality Digest's picture
Taran March @ Quality Digest
’Tis that time of year, when the elves at QD set down their chisels, hammers, and stone slates for a week. We’ll be grinning in sweaters and clutching beverages somewhere, like the rest of you. Then...
Anonymous's picture
Quality Digest
As usual with Quality Digest’s diverse audience, this year’s top stories covered a wide range of topics applicable to quality professionals. From hardware to software, from standards to risk...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
Values are beliefs about what is fundamentally important. They affect your decision making and your behaviors, whether you are conscious of them or not. Your real values are reflected by your...
Jim Benson's picture
Jim Benson
When we look at a Personal Kanban, its simplicity belies its power. Visualizing our work as individuals, as teams, and even as teams of teams creates trust, reliability, and understanding. When we...
Anat Amit-Eyal's picture
Anat Amit-Eyal
Eric, a 40-something married father of three, runs a successful startup. Given his demanding career, he and his wife decided she would be a stay-at-home mum. Eric believed the attention he devoted to...
Christy Lotz's picture
Christy Lotz
After being an ergonomist for almost 15 years, I can honestly say I have never been more excited about the future of this field. When I first began working at Humantech and would do wall-to-wall...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
Some mistakes managers make at the start of a visual conversion are serious and hard to repair. For example, when managers decide to commandeer the task of implementing the visual where—or simply...
NIST's picture
NIST
A new research effort at the National Institute of Standards and Technology (NIST) aims to address a pervasive issue in our data-driven society: a lack of fairness that sometimes turns up in the...
NVision Inc.'s picture
NVision Inc.
It roamed Texas long before the first dinosaurs. Growing to 12 ft in length, with powerful jaws and specialized teeth for stabbing and tearing apart its prey, it was not a creature you’d want to...
Andrea Canidio's picture
Andrea Canidio
The culture of overwork—with the expectation of incredibly long hours and interrupted vacations—is often criticized for its negative impact on workers and organizations. Workers suffer from burnout,...