Quality Features

Kevin Meyer's picture
Kevin Meyer
A mindful leader has awakened to his true meaning, purpose, and values. Hopefully, those values align with a strong sense of integrity, character, passion, and people-centered leadership. The...
Tim Lozier's picture
Tim Lozier
Enterprise software solutions have become commonplace, and in many organizations, quality management systems (QMS) are a strategic priority. This article will cover five things that you can...
Mike Richman's picture
Mike Richman
During last Friday’s episode of QDL, we examined the potential of quality thinking to improve outcomes for people’s health, manufacturing, and workplace efficiency. Let’s take a look: “World...
Donald J. Wheeler's picture
Donald J. Wheeler
Capability ratios are widely used and sometimes misunderstood. The computer will gladly offer up values of each of the commonly used capability and performance indexes. Yet there is little...
Ian Woodward's picture
Ian Woodward
High altitudes hold a special place in the history of human achievement. We remember Sir Edmund Hillary and Nepalese sherpa Tenzing Norgay as the first climbers to reach the summit of Mount Everest...
Mike Richman's picture
Mike Richman
Sustainable performance improvement is simply impossible without a firm handle on the precepts and tools of statistical process control (SPC). It is for this reason that we cover industrial...
Mike Richman's picture
Mike Richman
Look around, and you’ll find several great quotes about the act of organizing and preparation. Five-star general and U.S. President Dwight D. Eisenhower said, “Plans are useless, but planning is...
Genevieve Shaker's picture
Genevieve Shaker
Has your boss ever asked you to donate to the United Way? Has a co-worker approached you about giving to the Red Cross? Does your employer encourage giving to nonprofits, or does it match your...
Jay Desai's picture
Jay Desai
The presidential symposium at this year’s annual meeting of the Child Neurology Society of America in early October in Kansas City raised many eyebrows: The first presentation focused on burnout...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
We are fast approaching the time when companies realize and are ready to accept the astonishing power of empowering people, and the remarkable changes that can result. Yes, people as a...
James Rawstron's picture
James Rawstron
Sponsored Content Wichita, Kansas, is known as the “Air Capital of the World.” This is due in part to the National Institute for Aviation Research (NIAR) at Wichita State University, an advanced...
Bonnie Stone's picture
Bonnie Stone
Lean, also known as “lean manufacturing” or “lean production,” focuses on maximizing customer value by removing waste and eliminating defects. Lean tools are about understanding the process,...
Knowledge at Wharton's picture
Knowledge at Wharton
The mere mention of keeping up with overflowing email, constant meetings, and time-sucking conference calls makes many of us groan and roll our eyes. How did we all get so busy? A major culprit is...
Tonianne DeMaria's picture
Tonianne DeMaria
Lean says: Manage flow. Your brain says: My work isn’t linear. My day is filled with interruptions, and so I don’t have the “luxury” of flow. What’s at play here: functional fixedness. If there...
ISO's picture
ISO
A new version of ISO 31000:2009—“Risk management” is due to be unveiled early next year. As the threat of risks grows for governments, organizations, and the public alike, how can the new,...
Barbara A. Cleary's picture
Barbara A. Cleary
When W. Edwards Deming urged managers to “institute training on the job” in his Fourteen Points for Managers, he undoubtedly meant far more than simply teaching workers how to use specific...
Jon Speer's picture
Jon Speer
What exactly is a risk-based quality management system (QMS)? This is a timely topic to get into. In 2016, ISO 13485—“Medical devices”—“Quality management systems” was updated, and one of the key...
Minter Dial's picture
Minter Dial
The onslaught of disruptive technologies has resulted in business and operating models being turned upside-down. This requires a shift in mindset. Invariably, change is difficult. We are all...
Grant Ramaley's picture
Grant Ramaley
I have written previously about the Medical Device Single Audit Program (MDSAP) created by the International Medical Device Regulators Forum (IMDRF). MDSAP is viewed as a single audit covering the...
Annette Franz's picture
Annette Franz
When you think of the phrase “inside-out” relative to the customer experience, you probably cringe. This is not a phrase that customer experience professionals take lightly. “Inside-out” means...