Quality Features

Annette Franz's picture
Annette Franz
Core values are the fundamental beliefs of an organization; they guide executives and employees in identifying which behaviors and actions are right and which are wrong. Everything you do must be...
Donald J. Wheeler's picture
Donald J. Wheeler
As soon as we have two or more instruments for measuring the same property the question of equivalence raises its head. This paper provides an operational definition of when two or more...
Kelli Matthews's picture
Kelli Matthews
In a crisis, time is not on your side. A crisis creates a vacuum, an informational void that gets filled one way or another. The longer a company or other organization at the center of the crisis...
Ismael Belmarez's picture
Ismael Belmarez
Given the number of meetings most organizations have, you’d think everyone couldn’t help but be on the same page. Sort of a natural, automatic byproduct of spending so much time together. Nice idea,...
Doug Devereaux's picture
Doug Devereaux
Artificial intelligence (AI) is widely acknowledged as a crucial aspect of what is broadly referred to as Industry 4.0. Although no one knows yet how AI will be incorporated into the next phase of...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
For me, the operational essence of the leader dilemma is this: How do I say “yes” to the few and “wait” to the many? How do I decide? The so-called “natural-born leader” is a mysterious (to some,...
NIST's picture
NIST
A new measurement approach proposed by scientists at the National Institute of Standards and Technology (NIST) could lead to a better way to calibrate computed tomography (CT) scanners, potentially...
Mike Richman's picture
Mike Richman
During the last several centuries, the economy of the modern world emerged from a contract—unwritten, unspoken, almost unrecognized—between risk-takers who started businesses and the hirelings who...
Chanice Henry's picture
Chanice Henry
According to CX Network’s latest “Annual Global State of CX Report,” showing return on investment (ROI) from customer experience (CX) projects is one of the top challenges troubling CX practitioners...
Tom Taormina's picture
Tom Taormina
Outsourcing is historically one of the most misunderstood concepts in quality management system (QMS) implementation and operation. Prior to ISO 9001:2015, the requirement for outsourced processes...
James daSilva's picture
James daSilva
I have been thinking a lot lately about a maxim that Seth Godin likes to use: “What is it for?” That phrase was mentioned often in his altMBA program I did a couple of years ago, and...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
Often the words “collaboration,” “coordination,” and “cooperation” are used to describe effective teamwork. But they are not the same, and when we use these words interchangeably, we dilute...
Bruce Hamilton's picture
Bruce Hamilton
Last February I had the opportunity to observe healthcare providers up close and personal at one the world’s premier hospitals. “Who Cares for the Caregivers?” was written from the perspective of a...
Shobhendu Prabhakar's picture
Shobhendu Prabhakar
Historically, conventional wisdom among business managers was that the higher the quality, the higher the cost. This perception still holds true today among a few business managers. Common sense also...
Hubert Gatignon's picture
Hubert Gatignon
Health and economics are linked in more ways than just health insurance. When we look past the obvious, research shows us how brain scans, the gig economy, or even hospital queues are all part of the...
Lawrence Berkeley National Laboratory's picture
Lawrence Berkeley National Laboratory
A research team led by the U.S. Department of Energy’s Lawrence Berkeley National Laboratory (Berkeley Lab) has created a nanoscale “playground” on a chip that simulates the formation of exotic...
Chad Kymal's picture
Chad Kymal
When we think about IT security, we typically think about the large hacks that were reported in the press. When viewed as a whole, we can understand the magnitude of lost data. It’s no surprise that...
Davis Balestracci's picture
Davis Balestracci
In most healthcare settings, workers attend weekly, monthly, or quarterly meetings where performances are reported, analyzed, and compared to goals in an effort to identify trends. Reports often...
Kevin Meyer's picture
Kevin Meyer
Experienced leaders know that failure is not necessarily a negative and can lead to both individual and organizational learning. We try to embrace failure and create a culture where appropriate...
Harish Jose's picture
Harish Jose
Today I’m looking at the profound phrase of Canadian philosopher and a media theorist Marshall McLuhan, “The medium is the message.” McLuhan noted that: “Each medium, independent of the content it...