Customer Care
The Bott Group designs vehicle and operating equipment as well as workplace systems. From its headquarters in Gaildorf, Germany, and two production sites in Bude, England, and Tárnazsadány, Hungary, Bott Group designs and manufactures work environments for mobile and stationary manual work…
I recently needed to have a hot water expansion tank installed in my house. The first plumber who came to mind is widely advertised on local radio. The company’s online reviews suggest that they do good work, but one added that they are expensive—and it’s probably because they have radio ads…
Pharmaceutical serialization practices are on the rise and have progressively become a worldwide standard as a result of stringent regulations in various of markets, including the United States, European Union, China, and Argentina. Recent estimations found that by 2022 serialization practices…
A new security screener that people can simply walk past may soon be coming to an airport near you. Last year, U.S. airports nationwide began adopting HEXWAVE, a commercialized system based on microwave imaging technology developed at MIT Lincoln Laboratory. HEXWAVE addresses a new…
The U.S. Department of Energy’s Oak Ridge National Laboratory (ORNL) and JuggerBot 3D, an industrial 3D-printer equipment manufacturer, have launched their second research and development collaboration through the Manufacturing Demonstration Facility (MDF) Technical Collaboration Program.
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Complacency won’t show up on a control chart. But its damage is real. Can AI and systems thinking help us detect it and respond before trust is lost?
As customer expectations evolve, one question remains: Are customers still at the core of your company’s operations?
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