Customer Care
Southern politicians often have a homespun way of making a point. A few years ago, a candidate for a small-town sheriff’s election was overheard saying, “Criticize my drawl, you make me laugh. Criticize my views, you make me listen. But criticize my mama and you’re asking for a fight.”
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Markets run on trust. Trust runs on standards. And standards only work when the people shaping them reflect the people they are meant to protect.
That’s why International Women’s Day and World Consumer Rights Day aren’t just two dates on the calendar—they are part of the same…
Delight your customer! Exceed your customers’ expectations! Provide value-added service! These have been mantras of customer service gurus for a long time. Such a focus on “giving more” has improved customer service quality in many organizations. It has also increased customer standards for what…
A few months ago, during separate visits to an emergency department and an urgent care center, I experienced what many patients and clinicians now consider routine: long waits, crowded spaces, and visible strain on staff. It raised a familiar question that I’ve been asking for years: If the…
Walk the aisles of any liquor store in the U.S., and brands named after people call for your notice—Johnnie Walker, Jose Cuervo, Captain Morgan, and Jim Beam. Perhaps the most revered name among them is Jack Daniel. Established in 1875, Jack Daniel’s Whiskey comes from the oldest distillery in…
Data are the backbone of our digital world. From healthcare to finance, and from government agencies to private businesses, organizations everywhere rely on vast amounts of data to function effectively.
It’s not just businesses that generate data. We all leave digital trails…