Quality Features

Michael Lynn's picture
Michael Lynn
Some journalists and other social commentators have in recent years called for the abolition of restaurant tipping, primarily because they argue that it hurts workers. Several restaurateurs have...
Mike Figliuolo's picture
Mike Figliuolo
When you set goals, there’s commonly two types: quantitative and qualitative. By setting both types of goals for your organization, you can achieve a balance of results driven by people focusing on...
Jon Speer's picture
Jon Speer
Complaint handling continues to be one of the biggest reasons medical device companies receive 438s and warning letters from the U.S. Food and Drug Administration (FDA). Companies have a lot going...
Andrew Hwang's picture
Andrew Hwang
National discussions of crucial importance to ordinary citizens—such as funding for scientific and medical research, bailouts of financial institutions, and revised tax laws—inevitably involve...
Eric Stoop's picture
Eric Stoop
With only a handful of aerospace original equipment manufacturers (OEMs) as potential customers, aerospace suppliers have to hustle to make sure they’re selected. Stand out for the right reasons,...
Annet Aris's picture
Annet Aris
After an initial phase of euphoria about how the digital world improves our daily life with virtual assistants, among other gadgets and services, slowly but surely, we're coming firmly back to...
ISO's picture
ISO
Ageing wastewater systems are under threat from growing populations, urbanization, pollution. and climate change, not to mention human behavior. However, despite these challenges and fears for...
Eric Cooper's picture
Eric Cooper
You’re in the market to build a new house. Would you tell the builder what you’re looking for, or would you just tell him to build “something?” If the latter, what’s the likelihood that the house...
Bruce Bolger's picture
Bruce Bolger
Highlights:The New Focus on People Overview of ISO 9001:2015 Standards and the ISO 10018 Certification How This Microsite Helps Quality Management, Auditors, and Solution Providers Articles...
Kevin Meyer's picture
Kevin Meyer
Ever since I visited Italy more than a decade ago my inner geek has had a fascination with traffic engineering. If you’ve visited Italy, or many similar places, you probably know why. Traffic...
Jack Barkenbus's picture
Jack Barkenbus
Every day about 100 people die in car crashes on U.S. roads. That death toll is a major reason why both Congress and the Trump administration are backing automotive efforts to develop and deploy...
Robert Means's picture
Robert Means
Manufacturing is an industry in flux. Characterized by increasing pressure from global competitors, the impact of new technologies, Industry 4.0, and the “smart factory,” the face of manufacturing...
Kostya Kimlat's picture
Kostya Kimlat
A sale, like a great magic trick, occurs inside the customer’s mind. And it is there where it is replayed, remembered, and redefined continually afterward. Because magicians are masters of...
NIST's picture
NIST
Researchers at the National Institute of Standards and Technology (NIST) have invented a new approach to testing multilayered, 3D computer chips that are now appearing in some of the latest...
Ryan E. Day's picture
Ryan E. Day
When your public motto is “staying on the cutting edge of technology,” you’ve set a bar for yourself. Thomas Paquin set that bar when he founded Laser Specialists Inc. (LSI) in 1986. Paquin’s...
Steven Brand's picture
Steven Brand
The global aerospace and defense (A&D) industry grew by 2.4 percent and generated about $674 billion in 2016, according to a Deloitte 2017 study. California alone was responsible for generating...
Dave Cranmer's picture
Dave Cranmer
Perhaps you are sitting at home now reading this, and at your elbow is a beer glass resting on a coaster. As you watch the logs in your fireplace shift and spark, and smell the distinct smokiness...
Mike Richman's picture
Mike Richman
During last Friday’s episode of Quality Digest Live, we looked at the far-reaching implications of a prospective merger, previewed our latest webinar with DNV, considered the importance of fun at...
Miriam Boudreaux's picture
Miriam Boudreaux
If you are a manufacturing company or a service provider, there is a good chance that you have heard about standards such as ISO 9001. In fact, you may already be certified. But whether you are...
Earl Van As's picture
Earl Van As
Competitive forces are intensifying in the B2B supply chain, increasing customer expectations for service and pricing, and creating more pressure for businesses to maintain an edge. Instead of...