Quality Features

Rick Miller's picture
Rick Miller
In a recent interview for my new book, Be Chief: It’s a Choice, Not a Title (Motivational Press, 2018), I was asked to share an embarrassing moment I’d had on stage. My mind instantly flashed...
Jon Speer's picture
Jon Speer
You arrive at work one morning, and there are FDA inspectors sitting in your waiting area. If you are lucky, you may be notified ahead of time that they’re coming, but otherwise, the US. Food...
Teofilo Cortizo's picture
Teofilo Cortizo
Within maintenance management, the term MTBF (mean time between failures) is the most important key performance indicator after physical availability. Unlike MTTF (mean time to failure), which...
Taran March @ Quality Digest's picture
Taran March @ Quality Digest
Life science companies are no strangers to data, so it would be easy to assume they are adept at making innovative use of huge amounts. Not necessarily. A tradition of rigorous scientific method and...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
For centuries, medical procedures, prescriptions, and other medical interventions have been based largely on experience—what is known about a set of symptoms. The doctor looks at those symptoms,...
Jason Davis's picture
Jason Davis
Competition among ride-sharing companies is intensifying in Southeast Asia, a region where the growth of smartphone use is among the fastest in the world, and the number of smartphone owners could...
Scott Berkun's picture
Scott Berkun
The term “set up to succeed” means people have been given most of what they need to do their job well. Good bosses do more than just set goals and give assignments; they should see themselves as...
Iva Danilovic's picture
Iva Danilovic
New software solutions, designed to help companies digitalize their supply chains, are improving methods of carrying out field work. Transparency of productivity is becoming the driving force of...
Marlon Walker's picture
Marlon Walker
Robots have been a part of industry longer than you might think. The patent for the first industrial robot, Unimate, was granted in 1961. While robots were sometimes utilized by larger manufacturers...
Knowledge at Wharton's picture
Knowledge at Wharton
Many people work on their goals by engaging in positive actions—hitting the gym, planning a trip, or taking guitar lessons. But they may be overlooking one of the most important tools for effecting...
Ryan E. Day's picture
Ryan E. Day
I love standards, and whether you know it, you love standards, too. For example, let’s say a bulb in your lamp goes bad. You drive down to the local hardware store, buy a bulb, come back home, change...
Bruce Hamilton's picture
Bruce Hamilton
Last year I had a short stay at one of Boston’s best hospitals. Although I will be forever grateful for the excellent treatment I received while in their care, I wondered about a few systems that sat...
Nicole Radziwill's picture
Nicole Radziwill
In 2013, thousands of consumers in the United Kingdom (UK) and Ireland bought, prepared—and ate—beef lasagna, hamburgers, and frozen dinners. What they didn’t know is what they were actually putting...
Kelly Kuchinski's picture
Kelly Kuchinski
Imagine building a brand over decades. Hundreds of millions of dollars invested in design and development. Sponsorships with celebrity athletes and professional and college teams. Leading-edge...
Mark Rosenthal's picture
Mark Rosenthal
The spring and summer of 2000 were a long time ago, but I learned some lessons during those months that have stayed with me. In fact, the learning from that experience is still happening as I...
Joseph Warren Walker III's picture
Joseph Warren Walker III
Lately, the term “innovator” conjures up the image of a young entrepreneur disrupting an industry with concepts like ridesharing, e-currency, or meal-kit delivery. But it doesn’t have to. Whether you...
MIT News's picture
MIT News
A novel system developed at MIT uses RFID tags to help robots home in on moving objects with unprecedented speed and accuracy. The system could enable greater collaboration and precision by robots...
Christy Johnson's picture
Christy Johnson
It’s worthwhile to nurture a culture of change by creating a new business strategy for the year ahead. However, the strategy can fail when organizations don’t have a plan to create lasting and...
Lee McIntyre's picture
Lee McIntyre
The life choices that had led me to be sitting in a booth underneath a banner that read “Ask a Philosopher” at the entrance to the New York subway at 57th and 8th were perhaps random but inevitable...
Donald J. Wheeler's picture
Donald J. Wheeler
Managers the world over want to know if things are “in control.” This usually is taken to mean that the process is producing 100-percent conforming product, and to this end an emphasis is placed upon...