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ISO
Cybersecurity has become increasingly critical in the digital age as organizations across all sectors face growing threats from cybercriminals.
Imagine that hackers breached a small healthcare practice through “phishing”—sending a scam email and gaining access to sensitive patient data, including…
John Tschohl
I’ve been speaking and writing about customer service since January 1980, and there is only a handful of companies that have been relentless and kept their focus on incredible customer service. The pandemic gave most firms an excuse to say, “To hell with the customer.”
Costco is one of the few…
Sara Harrison
Two job seekers apply to be a sales representative. They have similar names, educations, skills, and levels of experience. But one of them adds a little extra to his resume: “I have a proven track record of turning caffeine input into productivity output,” he writes. “The more coffee you can…
Julie Gowthorpe
Management goals commonly include maintaining harmonious work environments that make employees happy and motivated. But how do you achieve this when people don’t get along? “Sort it out on your own” is no longer an option when employees are in conflict. As teams grow and experience turnover, a…
Chip Bell
The Madison, a historic hotel overlooking the Mississippi River in Memphis, Tennessee, was rebranded into a modern hotel. It was, in some ways, a sad event. Memphis is the birthplace of the blues, and the Madison was my introduction to the powerful music of helping customers co-create their own…
Mike Figliuolo
Interviewing for a new job is an exercise in humiliation, fear, and confusion. Whether you’re interviewing for a job at a new company or just changing roles at your present employer, the process is nauseating.
You do everything you can to put your best foot forward. You get your suit pressed. You…
NIST
Manufacturing Day (MFG Day), held on the first Friday of October every year, is a great opportunity for manufacturers to address workforce challenges. MFG Day is an initiative of the Manufacturing Institute, the workforce development and education affiliate of the National Association of…
Megan Wallin-Kerth, Stuart Potchinsky, Benton Li
In modern manufacturing practices, it’s vital to be able to cut costs and time without cutting corners. Enter an increasing reliance on AI tools to generate automated and accurate documentation, predict outcomes, and increase the reliability and accuracy of data. Within this realm, Infor is one of…
John Tschohl
‘The secret of my success is that we have gone to exceptional lengths to hire the best people in the world.”
That quote of Steve Jobs, founder of Apple, underscores the importance of putting together a team of people who will drive your business to heights you would never believe possible. If you…
Harry Hertz
It’s been two years since I last examined the challenges facing CEOs and other senior leaders. I developed my thoughts on the current challenges without checking my insights from two years ago. Once I had this year’s themes identified, I looked back to see what I’d written before. To my surprise, I…
Gleb Tsipursky
Amazon’s recent decision to require corporate employees to return to the office five days a week is generating significant controversy. In a memo to employees, CEO Andy Jassy emphasized the benefits of in-person work, such as increased collaboration, innovation, and cultural connection.
Yet, this…
George Schuetz
When we think about making a simple measurement, such as an outside diameter, many methods can be used. These would include calipers, micrometers, mechanical snap gauges, air snaps, CMMs, and special fixture gauges, just to mention a few.
The problem with all these methods is that, while each is…
Jennifer King
Asset management is an integral part of a smoothly running business. It facilitates accurate forecasts, prevents theft and loss, and optimizes resources. However, according to the Wasp Barcode State of Small Business Report, 55% of small businesses still use manual asset management or don’t track…
Susan Robertson
Periodically, the popular press raises the idea that group brainstorming isn’t effective at generating creative solutions. That assertion is erroneous for a variety of reasons. Groups can—and do—successfully brainstorm creative and useful solutions.
But research does show that effective…
FABTECH
With FABTECH 2024 in Orlando, Florida, fast approaching (Oct. 15–17), many in the steel industry are expected to attend. Some will be part of the manufacturing side of the iron and steel sector, some will be involved in fabrication, and others part of steel service centers.
So, how is the industry…
ISO
ISO and the United Nations Development Program (UNDP) have unveiled the world’s first international guidelines to help businesses and organizations expedite their contributions to the U.N.’s sustainable development goals (SDGs).
New guidelines for urgent action
The ISO/UNDP guidelines for…
Thierry Mantel
Metal cold-rolling is a critical process in manufacturing various steel and aluminum products. As manufacturers look for ways to modernize and streamline their manufacturing and quality control processes, digital technologies are poised to transform the metal cold-rolling industry by offering…
Creaform
Reaume Bros. Racing is an American professional stock-car racing team that competes full time in the NASCAR Craftsman Truck Series. Owned by Josh Reaume, the team fields the No. 22 Ford F-150 full time for multiple drivers, the No. 27 part time for Keith McGee, and the No. 33 full time for Lawless…
James Olthoff
Practically everything you use in your everyday life works because of measurement science. Without precise measurements, your car wouldn’t run, your phone wouldn’t work, hospitals couldn’t function, and the ATM would fail.
The National Institute of Standards and Technology (NIST) is the national…
Robin F. Goldsmith
There’s perhaps no better reputation for quality than Stradivarius. As I’ve learned from Wikipedia, a Stradivarius is a violin or other stringed instrument “built by members of the Italian family Stradivari, particularly Antonio Stradivari (Latin: Antonius Stradivarius), during the 17th and 18th…
Stephanie Ojeda
How can a quality manager secure stakeholder engagement and hold individuals accountable for the quality of their work throughout the corrective and preventive action (CAPA) cycle?
With the burden of quality and compliance on their shoulders, it can be tempting for a quality manager to gather…
Saurabh Joshi Shripad
Before the ICH Harmonized Tripartite Guideline Q9—“Quality risk management”—was introduced in 2005, the pharmaceutical industry was evolving but lacked a structured, scientific, and systematic approach. Various stakeholders, including the industry, regulators, and patient rights groups, recognized…
MIT News
Imagine how a phone call works. Your voice is converted into electronic signals, shifted up to higher frequencies, transmitted over long distances, and then shifted back down so it can be heard clearly on the other end. The process enabling this shifting of signal frequencies is called frequency…
Laura Velásquez Herrera
With its roots in compassion and humanity, the healthcare sector might seem an unlikely place for artificial intelligence (AI) to play a big role. Yet as we look deeper into the complex processes that build our medical systems, we uncover a multitude of ways that AI could revolutionize patient care…
Lawrence Bernard
A unique manufacturing program for large metal parts holds promise to help revitalize American manufacturing and return clean-energy manufacturing technologies to the United States. The approach could greatly reduce waiting times for critical components and enable economic growth in the…
