Quality Insider Features

Jon Speer's picture
Jon Speer
The medical device technical file is a must-have document for devices to be sold in the European Union (EU) marketplace. The file contains detailed information about your medical device, its design,...
Bryan Christiansen's picture
Bryan Christiansen
Root cause analysis (RCA) is the process of finding the basic underlying cause for an effect we observe or experience. In the context of failure analysis, RCA is used for finding the root cause of...
Knowledge at Wharton's picture
Knowledge at Wharton
Technology firms are the drivers of disruption across industries, but things will play out differently for automobiles, according to John Paul MacDuffie, Wharton management professor and director of...
Jim Benson's picture
Jim Benson
We want to grow as professionals. We want our products to be better, our know-how to be deeper, our impact to be known and recognized. This is impossible without continuous improvement. I have met...
John Baldoni's picture
John Baldoni
Leadership is not about the leader. On the other hand, leadership is all about the leader. Garry Ridge, CEO of the WD-40 Co., knows this lesson firsthand. In 2008, at the start of the Great...
George Schuetz's picture
George Schuetz
Inspection is often subject to the management team’s efforts at cost control or cost containment, as is the case with most other areas in modern manufacturing operations. Although it’s sound business...
Vincent Dominé's picture
Vincent Dominé
Remember the last time you tried to change your habits in a big way? Perhaps you made a vow to eat healthier, or to listen more actively during meetings. Whatever it was, whether you ultimately...
Sabine Terrasi's picture
Sabine Terrasi
Strong price pressure combined with high-quality requirements—the beverage and bottle industry faces the classic dilemma of many industries. This is also the case in the quality control department of...
Nate Burke's picture
Nate Burke
Search engine optimization (SEO) has come a long way, with continued developments, advancements, and algorithm tweaks giving business owners, brand agencies, and marketing gurus more than just a...
Austin Choi-Fitzpatrick's picture
Austin Choi-Fitzpatrick
The civil rights movement and Moore’s Law are colliding to transform politics. On the street, smartphone technology is being used to document social life as never before, putting power into the hands...
Donald J. Wheeler's picture
Donald J. Wheeler
In my article, “Tightened 100% Inspection” (Quality Digest, March 29, 2021), we found that the excess costs associated with tightened specification limits are generally prohibitive. Here we...
Emily Newton's picture
Emily Newton
Food manufacturers must carry out numerous specific processes to check that the foods they produce and distribute are safe for consumers. Analytical testing plays a vital role in meeting that goal....
Henrich Greve's picture
Henrich Greve
In March 2001, publishing executive Ann Godoff—then in her third year as president, publisher, and editor-in-chief of Random House Trade Publishing Group (RHTPG)—was the subject of a gushing profile...
Janet Woodcock's picture
Janet Woodcock
During the past year, the U.S. Food and Drug Administration’s (FDA) approach to foreign and domestic inspections for food and medical products has been both risk-based and deliberate. The Covid-19...
Fred Schenkelberg's picture
Fred Schenkelberg
In 2019, Nicholas W. Eyrich, Robert E. Quinn, and David P. Fessell published an article in the Harvard Business Review titled, “How One Person Can Change the Conscience of an Organization.” In it,...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
Iam often asked by customer service leaders how to get the CEO to care about customers. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Motorized drive rollers (MDR) are an efficient and safe way to move large or heavy products down a conveyor line. They are also a key part of zero pressure accumulation, which allows conveyor systems...
Jim Benson's picture
Jim Benson
In lean there is mura, the waste of unevenness. It’s probably the most important, but also most overlooked, in the waste theater. For knowledge work, unevenness primarily interrupts flow. It’s when...
William A. Levinson's picture
William A. Levinson
The current national controversy over the need for a mandatory high minimum wage is but a symptom of a much larger underlying problem: the offshoring of American manufacturing capability. Offshoring...
Thomas R. Cutler's picture
Thomas R. Cutler
The demand for quality assurance and quality control managers in the manufacturing sector has never been stronger, according to Patrick O’Rahilly, founder of FactoryFix. This online platform matches...