Safeguarding Trust and Quality in the Global Marketplace

Management systems should strengthen efficiency and your company’s reputation

iStock

The digitalization of society during the last decade has created many opportunities for businesses and organizations. But digitalization, combined with a rapidly changing world, has also opened new threats and vulnerabilities that can cause serious damage to businesses. Every day we see headlines about different types of attacks and incidents.

How does this affect you as a quality leader? What happens to your company when customers lose trust in the quality of your products and services? One recent industry example shows how a missing screw slipped through quality control and created a global firestorm of bad publicity: News about doors falling out of the sky doesn’t inspire public confidence. It can have a devastating effect on human lives, your company’s reputation, and the bottom line. It takes only a few seconds to destroy trust, but it can take years to repair.

For seasoned and budding quality leaders, safeguarding your company’s quality in a global market should be a top strategic priority. Quality affects your brand’s reputation as well as confidence in the products and services you deliver.

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Comments

This reads like AI fluff

What on Earth is "the digitalization of society during the last decade" supposed to have been?

The most dramatic changes we've seen from 2016 - 2026 have been in systems that were already digital. Prior to 2010, the following activities were already overwhelmingly digital across society: listening to music, writing letters, buying things, selling things, playing games, recording music, animating, automating, industrial design, running budgets, running experiments, running elections. Heck, even prostate exams were already digital! (I kid, I kid)

From top to bottom, this article reads like AI fluff without a single human thought behind it. We're not living through any sort of large-scale digitalization of non-digital systems; we're living through existing digital systems being bungled by a corrupt and incompetent managerial class who are too lazy for the stewardship of even computers. I probably spent more time reading this advertisement than anyone spent creating it. Disappointing to see this here.