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Designing for Serviceability

The key to improved medical device reliability and patient care

Mufid Majnun/Unsplash

Heidi Drafall
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Agiliti

Wed, 01/14/2026 - 12:03
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Medical devices are engineered to solve complex clinical problems. Yet many enter the field without a full accounting for what happens after deployment. Hospitals depend on equipment that performs consistently. But even with strong designs, virtually all devices will eventually require preventive maintenance, troubleshooting, or repair. When serviceability becomes an afterthought, healthcare organizations face longer downtime, higher maintenance costs, and unnecessary strain on clinical operations.

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After nearly 25 years in medical device quality, design, and manufacturing, I’ve seen how early design decisions shape the entire life cycle of a device. The difference often comes down to one idea: to engineer for serviceability from the start. When manufacturers understand the realities of field maintenance and collaborate with the technicians who support these devices every day, equipment becomes easier to service, safer to operate, and more reliable over time.

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