Quality Features

Eric Stoop's picture
Eric Stoop
In 1982, W. Edward Deming’s Out of the Crisis (MIT Press, 2000 reprint) outlined 14 points by which companies could learn from his success in helping to drive the industrial boom of post-World...
Kevin Meyer's picture
Kevin Meyer
When legendary CEO Herb Kelleher of Southwest Airlines passed away Jan. 3, 2019, many articles memorialized him, including this one by Bill Taylor in the Harvard Business Review and this one by Mark...
Lolly Daskal's picture
Lolly Daskal
When we think of leaders, we don’t often think of failures, but one of the hallmarks of the best leaders is knowing how to fail well. Successful people are those who have failed at something—and in...
Donald J. Wheeler's picture
Donald J. Wheeler
With the click of your mouse you can turn a list of values into a bubble plot. No thought or effort is required. Simply sit back and let the software gods do the heavy lifting of transforming...
Brad Egeland's picture
Brad Egeland
In case you haven’t heard this one before, “I’m big in Japan” is a way of boosting yourself in some unverifiable fashion. Specifically, it means, “To say or pretend you are someone of stature...
Teresa Purzner's picture
Teresa Purzner
Developmental biologist Matthew Scott and I went from purely basic biological research in our lab at Stanford University, to discovering a target for drug development, to identifying a drug for a...
Harish Jose's picture
Harish Jose
The TV show The Walking Dead, about survival in a post-apocalyptic zombie world, is one of the top-rated currently. I’ve written previously about the show, but today I want to briefly look at...
Tom Siegfried's picture
Tom Siegfried
If Fyodor Dostoyevsky had been a mathematician, he might have written a book called Crime and Statistics. However, since “statistics” doesn’t have quite the same ring as “punishment,” it wouldn’t...
Innovalia Metrology's picture
Innovalia Metrology
Industry 4.0 has catapulted industrial production processes into new realms of advanced manufacturing, in some cases leaving quality control scrambling to catch up. The trend of industrial quality...
Hamish Knox's picture
Hamish Knox
Have you ever heard a leader say, “I thought they knew what they were supposed to do?” Have you ever said that about those you lead? Either situation should make us cringe. Leaders’ No. 1 job is to...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
Visioning beyond the customer is the responsibility of every person interested in a competitive advantage. What do Bill Marriott, Ray Kroc, and Al Hopkins have in common? No, they are not all people...
Zac Cooper's picture
Zac Cooper
The role of quality starts with product design and moves rapidly across the supply chain to the selling and buying experience, which includes the bidding process. When operating a formal continuous...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
We interview Stanley Chao, author of Selling to China: A Guide for Small and Medium-Sized Businesses (iUniverse, 2018), about the impact of the current U.S.-China trade war. Does China really care,...
Denise Robitaille's picture
Denise Robitaille
As with any other process, auditing requires planning, definition, consistent implementation and control to be effective. Without these features, auditing is a resource-draining waste of time....
Bruce Hamilton's picture
Bruce Hamilton
December was a busy month for everyone at GBMP. In addition to all of the usual activities to close out the year, we were packing to relocate from Newton, Massachusetts, to our new office in Boston....
Burl Stamp's picture
Burl Stamp
Having goals is critical to making progress, but strong organizational goals are not the same as effective work team or employee goals. Getting that distinction clear can accelerate progress for...
Brian Strzempkowski's picture
Brian Strzempkowski
When Amelia Earhart took off in 1937 to fly around the world, people had been flying airplanes for only about 35 years. When she tried to fly across the Pacific, she—and the world—knew it was risky....
Wolfgang Ulaga's picture
Wolfgang Ulaga
Offering free services may seem like a good way to keep customers happy, but how much money is your business leaving on the table? By redefining freebies as paid opportunities, B2B firms can generate...
Stanley Chao's picture
Stanley Chao
This past year has created havoc for Western companies purchasing raw materials, furniture, high-tech components, auto parts, and power tools from China. And the rocky relationship continues into...
Manfred Kets de Vries's picture
Manfred Kets de Vries
The global wellness industry is doing superbly, thank you very much. In recent years, it grew a healthy 12.8 percent, becoming a $4.2 trillion market. Whether the lives of wellness consumers are...