Quality Features

Chanice Henry's picture
Chanice Henry
According to CX Network’s latest “Annual Global State of CX Report,” showing return on investment (ROI) from customer experience (CX) projects is one of the top challenges troubling CX practitioners...
Tom Taormina's picture
Tom Taormina
Outsourcing is historically one of the most misunderstood concepts in quality management system (QMS) implementation and operation. Prior to ISO 9001:2015, the requirement for outsourced processes...
James daSilva's picture
James daSilva
I have been thinking a lot lately about a maxim that Seth Godin likes to use: “What is it for?” That phrase was mentioned often in his altMBA program I did a couple of years ago, and...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
Often the words “collaboration,” “coordination,” and “cooperation” are used to describe effective teamwork. But they are not the same, and when we use these words interchangeably, we dilute...
Bruce Hamilton's picture
Bruce Hamilton
Last February I had the opportunity to observe healthcare providers up close and personal at one the world’s premier hospitals. “Who Cares for the Caregivers?” was written from the perspective of a...
Shobhendu Prabhakar's picture
Shobhendu Prabhakar
Historically, conventional wisdom among business managers was that the higher the quality, the higher the cost. This perception still holds true today among a few business managers. Common sense also...
Hubert Gatignon's picture
Hubert Gatignon
Health and economics are linked in more ways than just health insurance. When we look past the obvious, research shows us how brain scans, the gig economy, or even hospital queues are all part of the...
Lawrence Berkeley National Laboratory's picture
Lawrence Berkeley National Laboratory
A research team led by the U.S. Department of Energy’s Lawrence Berkeley National Laboratory (Berkeley Lab) has created a nanoscale “playground” on a chip that simulates the formation of exotic...
Chad Kymal's picture
Chad Kymal
When we think about IT security, we typically think about the large hacks that were reported in the press. When viewed as a whole, we can understand the magnitude of lost data. It’s no surprise that...
Davis Balestracci's picture
Davis Balestracci
In most healthcare settings, workers attend weekly, monthly, or quarterly meetings where performances are reported, analyzed, and compared to goals in an effort to identify trends. Reports often...
Kevin Meyer's picture
Kevin Meyer
Experienced leaders know that failure is not necessarily a negative and can lead to both individual and organizational learning. We try to embrace failure and create a culture where appropriate...
Harish Jose's picture
Harish Jose
Today I’m looking at the profound phrase of Canadian philosopher and a media theorist Marshall McLuhan, “The medium is the message.” McLuhan noted that: “Each medium, independent of the content it...
Oihab Allal-Chérif's picture
Oihab Allal-Chérif
In just five short months, two Boeing 737 Max 8 airliners crashed, killing a total of 346 passengers and crew members. Both crashes occurred shortly after takeoff, and the similarities between the...
Claire Harbour-Lyell's picture
Claire Harbour-Lyell
Born to a Dalit family, Megha was raised in Southwest India and learned English at her convent school. As a child, she aspired to be a fashion designer or a cardiologist, but her parents insisted...
Rick Miller's picture
Rick Miller
In a recent interview for my new book, Be Chief: It’s a Choice, Not a Title (Motivational Press, 2018), I was asked to share an embarrassing moment I’d had on stage. My mind instantly flashed...
Jon Speer's picture
Jon Speer
You arrive at work one morning, and there are FDA inspectors sitting in your waiting area. If you are lucky, you may be notified ahead of time that they’re coming, but otherwise, the US. Food...
Teofilo Cortizo's picture
Teofilo Cortizo
Within maintenance management, the term MTBF (mean time between failures) is the most important key performance indicator after physical availability. Unlike MTTF (mean time to failure), which...
Taran March @ Quality Digest's picture
Taran March @ Quality Digest
Life science companies are no strangers to data, so it would be easy to assume they are adept at making innovative use of huge amounts. Not necessarily. A tradition of rigorous scientific method and...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
For centuries, medical procedures, prescriptions, and other medical interventions have been based largely on experience—what is known about a set of symptoms. The doctor looks at those symptoms,...
Jason Davis's picture
Jason Davis
Competition among ride-sharing companies is intensifying in Southeast Asia, a region where the growth of smartphone use is among the fastest in the world, and the number of smartphone owners could...