Quality Features

Susan Fowler's picture
Susan Fowler
What are you intrinsically motivated to do? Isn’t it wonderful? You don’t need a good reason or reward to do what you are doing when you’re intrinsically motivated. You are in a state of flow where...
Sam Golan's picture
Sam Golan
Technological innovations on all fronts are evolving quickly and are developed, manufactured, and sold worldwide in aerospace, medical device, communications, automotive, and many other industry...
Patricia Harned's picture
Patricia Harned
‘We’ve got this,” you say to yourself. “Our organization has a robust compliance program. We can point to myriad ways that we have adhered to all the expected requirements. We’ve dedicated ample...
Eryn Brown's picture
Eryn Brown
Alan Colquitt is a student of the ways people act in the workplace. In a corporate career that spanned more than 30 years, the industrial-organizational psychologist advised senior managers and human...
Steven Brand's picture
Steven Brand
Virtual reality (VR), sometimes referred to as augmented reality (AR), is shaking things up across all industries, including manufacturing. Although the technology is currently being employed mainly...
Jason Stoughton's picture
Jason Stoughton
The underground storage shelves of the National Institute of Standards and Technology (NIST) Museum are filled with loads of charmingly weird objects accrued throughout more than a century of...
Mike Richman's picture
Mike Richman
The dog days of summer have arrived, but fear not! We brought you another cool episode of QDL this past Friday, covering lean improvement, the Deming philosophy, leader psychology, and Industry 4.0....
Nate Dvorak's picture
Nate Dvorak
Retention is challenging for many organizations, especially in today’s tight labor market, where 63 percent of full-time employees say it is “somewhat likely” or “very likely” that they could find as...
Jennifer V. Miller's picture
Jennifer V. Miller
Is your organization built on a culture of trust? Look around you; there are plenty of clues as to whether trust abounds. How quickly are decisions made? How many people do you copy (or worse, bcc...
Nicole Radziwill's picture
Nicole Radziwill
ISO 31000 defines risk as “the effect of uncertainty on outcomes.” Identifying risks and determining ways to respond to them help you learn about your processes, your organization, and the...
Rob Matheson's picture
Rob Matheson
MIT researchers have developed novel photography optics that capture images based on the timing of reflecting light inside the optics, instead of the traditional approach that relies on the...
Manfred Kets de Vries's picture
Manfred Kets de Vries
A certain amount of stress is needed for us to function effectively. Stress is very much a part of the human condition. We all face disappointments, setbacks, losses and pain. But to live a rich and...
Harish Jose's picture
Harish Jose
I came across an interesting phrase recently. I was reading Kozo Saito’s paper, “Hitozukuri and Monozukuri,” and I saw the phrase “kufu eyes.” Kufu is a Japanese word that means “to seek a way out of...
Oscar Combs's picture
Oscar Combs
ISO 9001:2015, clause 6.1 requires an organization to identify its risks and take actions to address identified risks. It is very tempting to start with a huge list of potential risks for the...
Ruth P. Stevens's picture
Ruth P. Stevens
Lead generation is a major preoccupation of the typical B2B marketing department. Indeed, most B2B marketers report that leads—with an emphasis on quality leads—are their primary goal. So, let’s...
Bruce Hamilton's picture
Bruce Hamilton
Bob C. was a frontline employee with 25 years of experience. His day was spent operating a machine that stripped and terminated leadwire assemblies. Problem was, there were more than 1,000 different...
Annette Franz's picture
Annette Franz
Is there a link between corporate culture and the bottom line? In a nutshell, yes. Corporate culture is linked to so many business decisions and business outcomes, you might be surprised. Today’s...
Richard Wilkinson's picture
Richard Wilkinson
Whether it’s the effort to redefine the kilogram or researching the Harry Potter realm of quantum mechanics where things can somehow be in two or more places at one time, quite a bit of the...
Katie Takacs's picture
Katie Takacs
As a consumer, it’s nearly impossible to get away from videos, advertising or otherwise. To give you a numeric sense of our collective obsession with online moving images: Since last year, YouTube...
Jim Benson's picture
Jim Benson
‘What if there’s a task in my options column that just never moves?” This question comes up in almost every class we teach. And we ask, “What if that happens?” We get answers like, “You...