All Features
Paulina Kuo
I am a scientist. I am often wrong, and that’s OK.
You may have heard about major errors in science and engineering that made the news headlines, like the collapse of the Tacoma Narrows Bridge, aka “Galloping Gertie,” or the 1999 crash of the Mars Climate Orbiter. Or maybe you’ve seen the recent…
Davis Balestracci
Because of a growing movement in the health insurance industry toward not reimbursing hospitals for any expenses caused by a system-acquired infection, one health system made efforts to improve its infection rate starting in the last quarter of 2016. In June 2017, a year-over-year graph was…
AssurX
When a change management system is designed effectively, it defines how strategies, procedures, and technologies will be applied to address changes in the business environment.
Implementing a change management process for quality and compliance requires planning and preparation. Starting with a…
Tim Lozier
The concepts and frameworks behind quality management are evolving. As more companies adopt new technologies, and standards like ISO 9001:2015 begin to shift in focus, there is a concept that is arising out of Industry 4.0, the factory of the future, and the industrial internet of things (IIoT).…
Ryan E. Day
In part one of this article, we explored how Woodland Trade Co. (WTC) leveraged high-accuracy portable CMMs to help land tight-tolerance aerospace contracts, and even earn Boeing’s Supplier of the Year award. Here in part two, WTC’s QA manager William Shanks reveals the advanced technology that…
Knowledge at Wharton
Instead of the internet of things (IoT), perhaps we should call it the “data of things” or the “internet of data?” IoT will generate a staggering 400 zettabytes (or 400 trillion gigabytes) of data a year by 2018, according to the 2016 Cisco Visual Networking Index.
This is being driven by…
Kari Miller
Industry 4.0, also known as smart factory 4.0, is labeled as the fourth industrial revolution, yet many don’t understand it or how it will affect the things they do; quality management is no exception. The executives in your organization, however, are most certainly monitoring this paradigm-…
Dirk Dusharme @ Quality Digest
In our March 16, 2018, episode of QDL, we looked at universal basic income, management status quo, ISO 10018, and how a community college is teaching cutting-edge metrology skills.
“Public Split on Basic Income for Workers Replaced by Robots”
Gallup asks Americans if they would support a universal…
Mike Richman
What is the primary element required by an organization—or an individual—when they begin to seek improved outcomes? It’s not dedication, or desire, or knowledge, or even skill. Rather, it’s critically important to begin by getting clear, perfectly clear, about what you’re doing and why. Only then…
Marlene Chism
One of the most valuable tools leaders have for driving results and improving performance is conversation. Your conversation can either grow your business or slow your business.
This article offers three examples of ineffective communication skills and what you can do to improve your…
Larry Silverberg
Some 20 years ago, my colleague Chau Tran and I developed a way to simulate the trajectories of millions of basketballs on the computer.
We went to the coaches and assistant coaches at North Carolina State University, where we are based, and told them we had this uncommon ability to study…
Jeff Dewar
On Feb. 25, 2018, an asteroid 30 ft in diameter flew past the Earth, closer than the moon is to us. The newly discovered asteroid, named “2018 DU,” is the 17th known asteroid to fly past Earth within one lunar distance (the distance between the Earth and the Moon, approximately 250,000 miles)…
Bill Kalmar
Schools in our nation seem to be under siege from lone shooters, bullies, disturbing phone calls and emails, and the occasional bomb threat. It’s a sad state of affairs when armed guards and metal detectors become as common as whiteboards and backpacks.
Numerous comments and suggestions have been…
Chip Bell
The coolest birthday present I ever received was a gift from my wife a number of years ago; it was a white 1962 Mercedes-Benz 220 sedan reasonably well-restored. But the classy antique car, with its deep fenders and leather seats, turned out to be a real lemon. That’s about all I remember about…
Bob Hunt
Much has been written about the benefits of identifying and leveraging an organization’s core competencies to gain competitive advantage. But are organizations putting this concept into practice, and are they doing it strategically? Do they understand that by not doing so they risk losing…
Jeffrey Phillips
There’s probably few activities that corporate folks enjoy less than corporate training. For most it’s guaranteed to be a slog, or a review of policies and procedures rarely used and important only to a specific team or set of circumstances. Most people assume they have enough knowledge to do the…
Stanislav Shekshnia, Veronika Zagieva, Alexey Ulanovsky
In our previous article, we discussed the mindset of athletic leaders, specifically their improbable combination of mental toughness and adaptability. Now let’s look at what they do.
We have identified five leadership meta-practices of athletic CEOs. Each of them allows leaders to effectively…
Annette Franz
Do you feel like you’re not making the progress in your customer experience (CX) transformation efforts that you thought or hoped you would by now?
You started years (not months—it’s a journey) ago, but you don't think your organization has evolved.
What’s the reason for that?
I’ve seen several…
Paul Smith
Have you ever been hammered with data that you knew were important, but you didn’t understand why the person sharing it was so passionate about it? Have you ever shared data and facts with colleagues in an attempt to influence them only to find they didn’t care about the message you were trying to…
Mike Richman
This week’s episode of our show looked at the various ways in which quality organizations plan to ensure long-term success. Here are the stories we covered:
“Worldwide Study of 25,000 Business Leaders Reveals Six Leadership Megatrends Changing the Workplace” The Conference Board, in conjunction…
Barry Johnson
People naturally fear change. I hear that all the time, but I don't believe it. What people really fear is the unknown. People actually embrace change if they understand it. We see this when people try to change their habits, their bodies, their relationships, and their jobs. They don't fear those…
Harish Jose
In today’s column, I will be looking at kaizen and kaikaku through the lens of the explore/exploit model. Kaizen is often translated from Japanese as “continuous improvement” or “change for better.” Kaikaku, another Japanese term, is translated as “radical change or improvement.” Kakushin is…
James daSilva
One of the common complaints you’ll hear today is executives saying how there isn’t enough talent out there, not enough people with the right skills or even the willingness to learn. They say that people—almost always “young people”—are too eager to jump ship.
What are companies to do when there’…
Laurel Thoennes @ Quality Digest
Employers can’t find people with the skills needed for the today’s workplace, because high schools and universities fail to teach students useful job skills. The skills gap is a decades-old and well-known problem that will remain unsolved unless we flip priorities not only in our school systems…
Ian Setliff, Amyn Murji
The current 2017–2018 flu season is a bad one. Hospitalization rates are now higher than in recent years at the same point, and infection rates are still rising. The best line of defense is the seasonal influenza vaccine. But H3N2 viruses, like the one that’s infecting many people this year, are…
