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Humans, Robot Teams Work Better When There’s an Emotional Connection

Trust your co-worker, but remember its video camera is running

Laurel Thomas
Thu, 08/22/2019 - 12:03
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Soldiers develop attachments to the robots that help them diffuse bombs in the field. Despite numerous warnings about privacy, millions of us trust smart speakers like Alexa to listen into our daily lives. Some of us name our cars and even shed tears when we trade them in for shiny new vehicles.

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Research has shown that individually we develop emotional, trusting relationships with robotic technology, but until now little has been known about whether groups that work with robots develop attachments, and if so, if such emotions affect team performance.

The short answer, say University of Michigan (U-M) researchers is, yes and yes.

Previous studies have focused on linking emotional attachment to robots with individual fun and enjoyment in more playful settings, says Sangseok You, who began what he and colleagues believe is the first study of its kind on attachment between groups and robots as a doctoral candidate at the U-M School of Information.

 …

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