Operations Features

Mike Richman's picture
Mike Richman
There’s a big problem for companies within industry these days: the inability to monitor statistical process control (SPC) in real time. This issue manifests itself in several ways, and its effects...
Ryan E. Day's picture
Ryan E. Day
Advanced Integration Technology (AIT) serves the world’s largest and most technologically advanced aerospace OEMs and tier one suppliers, including Boeing, Airbus, Lockheed Martin, Northrop Grumman,...
Jim Benson's picture
Jim Benson
Let’s take a second to emphasize who is important in the following quotes, all by W. Edwards Deming: “If you can’t describe what you are doing as a process, you don’t know what you are doing.” “A bad...
NIST's picture
NIST
Augmenting its efforts to protect the nation’s critical assets from cybersecurity threats as well as protect individuals’ privacy, the National Institute of Standards and Technology (NIST) has issued...
Dick Wooden's picture
Dick Wooden
Iran across the book, Successful Human Relations: Principles and practice in business, in the home, in government (Harpercollins, 1952) while browsing older books about relationship development...
Jim Benson's picture
Jim Benson
Human beings are good at placing roadblocks to success and building plans that can’t be followed. We tend to fall back on our “common sense” or “snap judgement” which often makes us feel like our...
Bruce Hamilton's picture
Bruce Hamilton
Many years ago, the Toyota Production System Support Center (TSSC) introduced a visual measurement device to my factory, referred to as a “production activity log” (PAL), also known to some as an...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
The 1962 film, Lawrence of Arabia, won the Oscar for Best Picture at the 35th Academy Awards. Given the current conflicts in the Middle East, I recently watched the four-hour movie to learn more...
Bruce Hamilton's picture
Bruce Hamilton
Three years ago I wrote an article titled “The Emperor’s New Huddle Boards,” in which I expressed concern about the trappings of improvement without actual improvement. Since then, my concern about...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
In part one we saw that China has made great strides in terms of product quality, notably in the tech sector. But it still has a long way to go in other products. Driven by the growing middle class,...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Back in the 1950s and 1960s, Japanese products were synonymous with cheaply made. Anyone over the age of 50 probably remembers cheap Japanese transistor radios when they were a kid. We all believed,...
William A. Levinson's picture
William A. Levinson
A job safety analysis (JSA) worksheet is almost identical in organization to a job breakdown sheet and standard work, all of which assess a job (or process) on a step-by-step basis. This suggests...
Beatrice Weder di Mauro's picture
Beatrice Weder di Mauro
As the 21st century dawned, Germany was known as the “sick man of Europe,” with lower GDP growth and higher unemployment than peer nations such as France, Italy, and the United Kingdom. Today, it is...
Tim Lozier's picture
Tim Lozier
Corrective action is often an effective means of identifying and correcting quality and compliance events within the organization that can arise through the result of complaints, audits, incidents,...
Maria Guadalupe's picture
Maria Guadalupe
Your competition is no longer what it used to be. In this age of information at our fingertips, same-day delivery, and seamless payment options, customers now expect more from business than ever...
Mike Figliuolo's picture
Mike Figliuolo
You think you’re well on the way toward building and leading a high-performing team. You’ve got a clear vision and mission, and a nice set of prioritized initiatives. You have all the right people....
Bill Petti's picture
Bill Petti
You have plenty of trended data on employee performance. You have a cutting-edge dashboard and seamless reporting capabilities. This makes you data-driven, right? Not quite. Optimizing your...
Mike Richman's picture
Mike Richman
There are many ways that we lose attention on tasks at hand. From nosy and noisy colleagues to extraneous emails and meetings to burdensome and often pointless short-term projects, even the most...
Tom Middleton's picture
Tom Middleton
Markets and manufacturing practices continue to evolve, and companies now outsource to an increasing number of global manufacturing and supply partners. As companies have pursued this broadened...
Matthew E. May's picture
Matthew E. May
Process improvers the world over rally around root cause analysis as if it were the holy grail of all things organizational. But is it? Understanding the root cause of a problem certainly makes...