Operations Features

Steven Brand's picture
Steven Brand
The manufacturing industry in the United States is ripe for a new industrial revolution, and artificial intelligence and robotic automation are set to play a key role in that change. Because...
Mike Richman's picture
Mike Richman
Last Friday’s episode of QDL welcomed the new year with our usual original take on featured editorial content, plus a great Tech Corner. In case you missed it, here’s what we covered: “Most ‘...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us. —Anne Lamott Howard Perdue was the owner, manager, and spiritual leader...
Mike Richman's picture
Mike Richman
Many people don’t understand how the theory of evolution works. There is this notion that change somehow just occurs naturally over the course of geological time. What some fail to grasp is that...
Gleb Tsipursky's picture
Gleb Tsipursky
When was the last time a colleague said something so ridiculous that it made your jaw drop? Perhaps a desk mate went into something political, claiming that George Bush is behind 9/11 or that...
Scott Berkun's picture
Scott Berkun
On Tuesdays I write about the top-voted question on “Ask Berkun.” This week’s question came from J.R., who wrote: “What is a favorite theory that you wish more people understood?” A favorite...
Annette Franz's picture
Annette Franz
Why is employee engagement at an all-time low? Why is turnover as high as it is? Why are employees constantly looking for better opportunities? Think about those questions, along with what I...
Bruce Hamilton's picture
Bruce Hamilton
Speaking at the 2003 Shingo Conference, Guy Briggs, general manager of North American operations for General Motors lamented, “We spent the 1980s ‘counting robots’ before we realized that it’s...
Walter Copan's picture
Walter Copan
For the last 30 years, NIST and the Department of Commerce, together with the President of the United States, have been recognizing the nation’s most outstanding organizations with the Malcolm...
Phanish Puranam's picture
Phanish Puranam
What would you say about a system that improves performance but is disliked by a significant percentage of those participating in it? Conventional organizational hierarchy may be just such a system...
Jim Benson's picture
Jim Benson
People are always asking us for help with ways to prioritize. Almost everyone believes prioritization to be an action in and of itself. They ask, “What mechanisms do you use to prioritize?” However...
Jeffrey Phillips's picture
Jeffrey Phillips
I was leading an innovation workshop recently with a company that invited some of its customers to talk about the future. We were interested in getting feedback from key B2B customers about the...
Ryan E. Day's picture
Ryan E. Day
Sponsored Content Datum Metrology LLC (DM) is a metrology service provider specializing in jig building and bond tooling for various industries, including automotive, aerospace, naval, and nuclear...
Harish Jose's picture
Harish Jose
I recently read Jordan Ellenberg’s wonderful book, How Not To Be Wrong: The Power of Mathematical Thinking (Penguin Books, 2014). I found the book to be enlightening and a great read....
Chad Kymal's picture
Chad Kymal
The Automotive Industry Action Group (AIAG) and the German Association of the Automotive Industry, or VDA (Verband der Automobilindustrie), have been cooperating in automotive quality management...
Trevor Blumenau's picture
Trevor Blumenau
How does one define quality in the context of a warehouse? The perfect warehouse is clean, has everything in its place, and is easy to access. Your warehouse looks like the one below, right? You...
Michelle LaBrosse's picture
Michelle LaBrosse
It is common knowledge in the project management field that process management helps with project management; projects go much more smoothly and efficiently if you have a consistent process for...
Tab Wilkins's picture
Tab Wilkins
There’s no question the digital manufacturing revolution is racing at us. As a small or medium-sized manufacturer, how close are you to already being “smart?” Here are five steps in the journey to...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Our Dec. 8, 2017, episode of QDL looked at smart manufacturing, remanufacturing, pants-on-fire bosses, and five things your QMS needs. “Smart Manufacturing Trends in 2017” The digital...
Mark Seay's picture
Mark Seay
SSL, a global leader in integrated space technologies, has recently gone through a complete redesign of its quality organization by reinventing its purpose and role in the company. These changes...