Operations Features

Robert Means's picture
Robert Means
Manufacturing is an industry in flux. Characterized by increasing pressure from global competitors, the impact of new technologies, Industry 4.0, and the “smart factory,” the face of manufacturing...
Ryan E. Day's picture
Ryan E. Day
When your public motto is “staying on the cutting edge of technology,” you’ve set a bar for yourself. Thomas Paquin set that bar when he founded Laser Specialists Inc. (LSI) in 1986. Paquin’s...
Steven Brand's picture
Steven Brand
The global aerospace and defense (A&D) industry grew by 2.4 percent and generated about $674 billion in 2016, according to a Deloitte 2017 study. California alone was responsible for generating...
Earl Van As's picture
Earl Van As
Competitive forces are intensifying in the B2B supply chain, increasing customer expectations for service and pricing, and creating more pressure for businesses to maintain an edge. Instead of...
Ames Laboratory's picture
Ames Laboratory
Iver Anderson and Emma White, metallurgists at Ames Laboratory, like to show off two samples of metal powders encapsulated in custom-made hourglasses to visitors. Dull gray, the powders are barely...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Those of us who care about communication accuracy in the workplace—which should be all of us—cringe at the idea of using something like Facebook or Twitter to communicate with co-workers. We look at...
Dave Crenshaw's picture
Dave Crenshaw
According to a poll conducted by Harris and the University of Phoenix, 59 percent of American workers wish they were in a different career. For employees in their 30s, that number is right around...
Vip Vyas's picture
Vip Vyas
In an era of volcanic Twitter accounts, devastating disruptions, seismic shifts toward de-globalization, and widespread corporate uncertainty, is your organization trapped in fear, or is it...
Jennifer V. Miller's picture
Jennifer V. Miller
Are there any positive leadership stories out there anymore? Anyone? Anyone? Sometimes, I feel like Ben Stein’s economics teacher in Ferris Bueller’s Day Off, casting about for any story that sheds...
Steven Brand's picture
Steven Brand
The manufacturing industry in the United States is ripe for a new industrial revolution, and artificial intelligence and robotic automation are set to play a key role in that change. Because...
Mike Richman's picture
Mike Richman
Last Friday’s episode of QDL welcomed the new year with our usual original take on featured editorial content, plus a great Tech Corner. In case you missed it, here’s what we covered: “Most ‘...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us. —Anne Lamott Howard Perdue was the owner, manager, and spiritual leader...
Mike Richman's picture
Mike Richman
Many people don’t understand how the theory of evolution works. There is this notion that change somehow just occurs naturally over the course of geological time. What some fail to grasp is that...
Gleb Tsipursky's picture
Gleb Tsipursky
When was the last time a colleague said something so ridiculous that it made your jaw drop? Perhaps a desk mate went into something political, claiming that George Bush is behind 9/11 or that...
Scott Berkun's picture
Scott Berkun
On Tuesdays I write about the top-voted question on “Ask Berkun.” This week’s question came from J.R., who wrote: “What is a favorite theory that you wish more people understood?” A favorite...
Annette Franz's picture
Annette Franz
Why is employee engagement at an all-time low? Why is turnover as high as it is? Why are employees constantly looking for better opportunities? Think about those questions, along with what I...
Bruce Hamilton's picture
Bruce Hamilton
Speaking at the 2003 Shingo Conference, Guy Briggs, general manager of North American operations for General Motors lamented, “We spent the 1980s ‘counting robots’ before we realized that it’s...
Walter Copan's picture
Walter Copan
For the last 30 years, NIST and the Department of Commerce, together with the President of the United States, have been recognizing the nation’s most outstanding organizations with the Malcolm...
Phanish Puranam's picture
Phanish Puranam
What would you say about a system that improves performance but is disliked by a significant percentage of those participating in it? Conventional organizational hierarchy may be just such a system...
Jim Benson's picture
Jim Benson
People are always asking us for help with ways to prioritize. Almost everyone believes prioritization to be an action in and of itself. They ask, “What mechanisms do you use to prioritize?” However...