All Features
Gleb Tsipursky
Reshaping industries, automating routine tasks, and unlocking new realms of creativity—welcome to the world of generative artificial intelligence (gen AI).
However, the technology’s potential can only be fully realized when employees actively engage in learning how to use it effectively.…
Akhilesh Gulati
Meritocracy—the idea that individuals should advance based on their talent and hard work—appeals to our sense of fairness. However, despite its noble intentions, meritocracy often fails in practice.
Emilio J. Castilla’s The Meritocracy Paradox (Columbia University Press, 2025) highlights how…
Chip Bell
One hour after takeoff from London’s Heathrow Airport on an intercontinental flight to the U.S., the pilot announced the aircraft was returning, “because my windshield just shattered.” After gasps from passengers, he calmly announced there was no danger, but there would be a long delay to secure…
Kate Zabriskie
When most people think about work, fun probably isn’t the first word that comes to mind. Deadlines, meetings, and spreadsheets? Sure. But laughter, camaraderie, and a little silliness? That often feels like a luxury, not a priority.
Here’s the truth: Fun at work isn’t just about blowing off steam…
Mike King
Change is inevitable in manufacturing. Controlling change effectively distinguishes industry leaders from quality-deficient, recall-plagued, and regulatory-troubled companies. As organizations are increasingly pressured to reduce costs while maintaining high levels of product quality, the drive to…
Stephanie Ojeda
When organizations implement an enterprise quality management system (EQMS), the instinct is often to begin with high-visibility processes like corrective and preventive action (CAPA) or supplier quality. While these functions are critical, starting there can be a misstep. Without the right…
William A. Levinson
My June 2025 article, “How to Avoid FDA Warning Letters,” points out that inadequate corrective and preventive action (CAPA) is a major reason for warning letters, and also introduces the role of failure mode effects analysis (FMEA) in preventing trouble in the first place. The U.S. Food and Drug…
Mike Figliuolo
I had a great conversation with a friend of mine. He was bemoaning the fact that his company was almost completely dependent on one huge customer. He saw the inherent risks in that relationship but confessed that his organization had a bad habit it couldn’t kick. It had succumbed to the addiction…
Lexi Sharkov
We’d be willing to bet your key collaborators aren’t all in the same building. Your team members, contract partners, clients, and suppliers are likely scattered across the globe. That makes collecting physical, “wet ink” signatures nearly impossible and turns digital approvals into a daily…
James J. Kline
The use of artificial intelligence (AI) models, specifically generative AI, is growing. This has raised concerns about the effects on jobs in various professions. The quality profession is among them.
Like it or not, the quality profession has been disrupted. This occurred before AI became widely…
MasterControl Inc.
Ninety days to implementation vs. 12 to 18 months with traditional systems: That’s not just an incremental improvement—it’s a complete reimagining of what’s possible in life sciences quality management.
In the highly regulated life sciences industry, quality management system (QMS) implementations…
Harikrishna Kundariya
AI has amazing capabilities, and it’s one of the best technologies for the future. It’s helping to change the world and bringing productivity enhancements across industries with its exceptional use cases. Quality assurance isn’t left out, either. AI is highly useful in any product development…
Robin F. Goldsmith
Many organizations have decided to automate their quality management system (QMS) or upgrade their currently automated QMS. Quality management tends to involve significant numbers of documents, which automated systems are especially efficient at creating, accessing, tracking, updating, and…
Knowledge at Wharton
The case for in-office work has never been stronger. This may seem surprising, given that many businesses have operated remotely or in hybrid models for more than five years. The initial excitement about remote work stemmed largely from its immediate conveniences and the individual flexibility it…
Lexi Sharkov
When an issue arises, it’s important to take quick action. Whether that means launching a software patch, pulling a batch, or halting the use of a reagent, it’s critical to tackle the immediate problem.
But just as critical as “How do we fix this?” is “How do we make sure this doesn’t happen again…
Knowledge at Wharton
My first day as a consultant coincided with the annual women’s summit, and so the other female new hires and I were invited to join the event. The firm had brought in a “gender empowerment” speaker who mostly seemed focused on addressing the mistakes women made in the workplace.
She went around…
Charleen Newland
Many organizations list continuous improvement (CI) as a priority, but it often fails to take root in day-to-day work. It appears as a workshop or a one-off initiative, then fades without lasting change. If the goal is long-term performance and sustainable growth, CI can’t be incidental or optional…
Dennis Wylie
You’ve probably had the experience of visiting a contemporary factory floor and being amazed by all the incredible robots, sensors, and machines working like a finely choreographed dance. It’s quite remarkable—until there’s a malfunction. And that’s something which has frustrated quality engineers…
Susan Robertson
Sharon, a corporate HR leader, spends her days managing her team and helping shape a culture that supports innovation and creative thinking. But when fall rolls around, her evenings are spent with foam wreath forms, mesh ribbon, and a glue gun.
She makes holiday wreaths. Bold ones. Glittery,…
Adam Grabowski
Capturing real-time data in all areas of the business is vital for maintaining long-term success. When manufacturers conduct business with separate systems, data end up in silos, and information can’t flow in an efficient manner. This prevents smooth coordination of data between people and…
Donald J. Wheeler
When administrative and managerial data are placed on an XmR chart, the first reaction will frequently be that the limits are far too wide: “We have to react before we get to that limit.”
So what are we to do when this happens? Are the limits really too wide? There are three cases to consider:•…
Gleb Tsipursky
In today’s rapidly evolving technological landscape, generative artificial intelligence (gen AI) has emerged as a transformative force, reshaping industries and redefining operational paradigms. It offers unprecedented opportunities for organizations to enhance efficiency, innovation, and…
FLIR
Recent developments in thermal signature analytics have expanded the applications of thermal cameras beyond routine troubleshooting; they now contribute to paper machine control, energy usage benchmarking, wet streak detection, and the identification and prediction of certain classes of sheet…
Troy Harrison
A recent company meeting revealed what management called a “handoff problem.” The sales team would close deals, then toss them over the wall to the service team, which would promptly fumble the relationship because they didn’t understand what had been promised or why the customer bought in the…
Scott Ginsberg
In manufacturing, the term connected worker has quickly gone from emerging concept to executive mandate. As companies grapple with turnover, skill gaps, and increasing complexity, the urgency to modernize frontline work has never been clearer.
What is a connected worker platform?
A connected…