Chris Fox
To many, the world of production and manufacturing is a mystery. The general public often simply picks up their goods from the store or orders them online with little thought given to what...
Drew Calvert
For the past decade, policymakers and nongovernmental organizations have pushed for greater transparency in supply chains, with the goal of encouraging more responsible sourcing practices. The Dodd-...
Zach Winn
These days businesses have enough to worry about without thinking about their insurance. Unfortunately, tasks like managing insurance claims and completing annual renewals require a lot of thinking...
Gleb Tsipursky
Should quality professionals be worried about the new Covid strains originating in the United Kingdom, South Africa, and elsewhere, and recently identified in the United States?
Authorities have...
Annette Franz
I’ll keep today’s article simple—and fun. Bob Farrell, founder of Farrell’s Ice Cream Parlors, shared the secret to a great customer experience in 1973 (yes, almost 50 years ago!), when he...
James J. Kline
Ever since the International Organization for Standardization (ISO) included risk-based thinking in ISO 9001:2015, an idea has arisen among some in the quality profession that quality managers can...
NordVPN Teams
According to Gartner, 99 percent of the vulnerabilities exploited in 2020 have been ones known about by security and IT professionals at the time of the incident. However, taking care of them is...
Alena Komaromi
When your own inbox is overflowing with unread messages, it may not seem like the best tactic, but with the right approach, email can be a powerful negotiation tool, not least in the B2B realm....
Corey Brown
The ongoing global Covid-19 pandemic has forced companies of all types to rapidly update policies and procedures governing how they share information in response to a world that is constantly...
Sky Cassidy
Whether you subscribe to the scientific definition of data (information on which operations are performed by a computer and transmitted in the form of electrical signals) or the philosophical...
Annette Franz
Over the years, I’ve written a lot of posts about change and change management. In an article I wrote earlier this year about change and some of the learnings and takeaways from the pandemic and the...
Merilee Kern
The benefits of simulation-based training are indisputable and innumerable. Given its power and efficacy, this methodology is used in sectors beyond aerospace and military, where it gained its...
Julie Winkle Giulioni
T his year is clearly one that no one planned for. The ink was barely dry on annual goals, objectives, and expectations for 2020 when many organizations were upended by Covid-19.
Many leaders...
Thomas Malnight
The Covid-19 pandemic has prompted different responses from company CEOs seeking to ensure their businesses survive. Keeping their employees safe has been the first priority, but beyond that, their...
Tim Waldo
If you are like many small and medium-sized manufacturers, finding good help has been a pain point for many years, and it has become even more difficult during the Covid-19 pandemic. The market...
Phanish Puranam
Covid-19 has dealt most businesses a heavy blow, but the pandemic has at least one under-acknowledged upside. By moving organizations from the office into the virtual space, the pandemic has cracked...
Mark Schmit
As a kid I used to be confused by the so-called curse, “May you live in interesting times.” Wouldn’t interesting times be... good? Why would I not want to be interested? Then I got a little older,...
Natalie Weber
Unlike Covid-19, remote audits aren’t unprecedented. Remote audits didn’t start with the pandemic, although it has forced more companies to use them than previously. At MasterControl, we’ve been...
Matt Martin
Morale has dipped during Covid-19. We’re separated from our friends, families, and colleagues but busier than ever. The majority of workers are reporting higher stress, greater anxiety, and emotional...
Knowledge at Wharton
Real-world, face-to-face communication—complete with eye contact, body language, and other important sources of information—is a rarity in business today, and the potential for failing to convey an...
