Management Features

Michael A. Witt's picture
Michael A. Witt
There is a simple truth in international business: All else being equal, the more similar the host country abroad to the home country of a firm, the more likely is success. It is a lot easier, for...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
When James Womack and Daniel Jones published Lean Thinking in 1996, they offered the world a book that collected the core principles of a key operational model. Though not stated directly, they...
Andre Lavoie's picture
Andre Lavoie
“Alexa, what does the future of leadership look like?” Whether at home, on the road, or in the office, fascinating technology is altering our world every day. And it isn’t just simplifying our...
Mike Richman's picture
Mike Richman
Friday, Oct. 6, 2017, is Manufacturing Day, one of the most important events of the year for those of us working within industry. On this occasion, we should all take some time to honor the science...
Knowledge at Wharton's picture
Knowledge at Wharton
NASA Chief Astronaut Chris Cassidy has lived for months on the International Space Station and has performed six spacewalks. “Imagine hanging out with a glass bubble on your head, one hand on a...
Bob Emiliani's picture
Bob Emiliani
I recently posted a version of the graphic below with the caption: “Not perfect, but close. It’s about right.” The response was overwhelmingly positive. A great majority of people recognized it as...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
Are you fatigued and disheartened by the current amount of polarization in the world today? Are you frustrated with leadership that divides instead of unites? Instead of wishing someone would do...
Patrick Nugent's picture
Patrick Nugent
Sponsored Content A simple fact in manufacturing is that everyone has to measure. However, measurement is not simply about inspection; manufacturers need the right tools to increase quality,...
William A. Levinson's picture
William A. Levinson
Some ISO 9001 users complain that the standard does not improve performance or deliver bottom-line results, while others are delighted by the standard as a framework for effective quality...
Annette Franz's picture
Annette Franz
There’s a problem with journey maps? Well, not with the maps themselves but with how people talk about them. I love attending webinars and reading articles about journey mapping because I’m...
Eric Stoop's picture
Eric Stoop
In December 1998, NASA launched the Mars Climate Orbiter, a robotic space probe intended as the communications relay for the Mars Polar Lander. By September 1999, the spacecraft had disintegrated...
Mike Richman's picture
Mike Richman
Our most recent episode of QDL from Friday, Sept. 29, 2017. featured news, technology, and two great interviews. Let’s have a closer look: “Domestic Cars Fail to Keep Up With International...
Jack Phillips's picture
Jack Phillips
According to W. Edwards Deming, “Every system is perfectly designed to achieve exactly the results it gets.” This applies to any quality initiative and any other activity, including learning and...
Graham Ross's picture
Graham Ross
Why doesn’t machine translation (MT) work for all languages? There are currently more than 7,000 languages worldwide. If each of those had four dialects, that would be more than 28,000 language...
Ryan E. Day's picture
Ryan E. Day
You run a manufacturing business, so you know how it goes. The cost of doing business and manufacturing product never decreases; it always grows. Merely maintaining your revenue status quo will...
Arun Hariharan's picture
Arun Hariharan
In my October 2013 column, “Standardize to Improve,” I dealt with business process mapping in detail. Business process management systems (BPMS) comprise the entire gamut of documenting process...
Thomas Kochan's picture
Thomas Kochan
The technologies driving artificial intelligence (AI) are expanding exponentially, leading many technology experts and futurists to predict that machines will soon be doing many of the jobs that...
Jacqueline Calhoun's picture
Jacqueline Calhoun
Which cybersecurity-related activities are most important to your business strategy and critical service delivery? How do you assess the effectiveness and efficiency of your use of cybersecurity...
Patricia Morrill's picture
Patricia Morrill
Do all employees in healthcare understand how their jobs link to patients in some way? If they do, then they are more likely to know the importance of service excellence. Does every leader,...
Annette Franz's picture
Annette Franz
I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.” Honestly, this is true in life, in all relationships....