Management Features

Katie Takacs's picture
Katie Takacs
As a consumer, it’s nearly impossible to get away from videos, advertising or otherwise. To give you a numeric sense of our collective obsession with online moving images: Since last year, YouTube...
Kumar Mehta's picture
Kumar Mehta
Establishing the conditions that encourage innovation is the best way for your company to develop an environment that lets you produce offerings with new and novel value—innovations in the eyes of...
Mark Rosenthal's picture
Mark Rosenthal
During a TED talk, Amy Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School, talks about “How to turn a group of strangers into a team.” Although long-standing...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
Standing in the gate area of Delta Airlines at the Dallas/Fort Worth (DFW) International Airport, I was watching the monitor to learn if my name appeared on the “upgrade to first class” list....
Michael Jarrett's picture
Michael Jarrett
Transformational leaders are the exception, not the rule. A consistent picture emerges from lists of top CEOs. In Harvard Business Review’s Best-Performing CEOs ranking, Pablo Isla of Inditex, the...
Willie Davis's picture
Willie Davis
Congratulations: You’re new to your organization, and the obligatory “meet and greets” are complete. You have met your team, your supervisor has conveyed expectations, your office is organized and—...
Alaina Love's picture
Alaina Love
Stanford University professor Carol Dweck and colleagues have spent decades studying the distinct ways in which individuals view intelligence and learning, most recently expanding this research to...
Jared Evans's picture
Jared Evans
Implementing 6S, the lean strategy for reducing waste and optimizing efficiency in a manufacturing environment, is more than just creating work protocols that people must follow. Because that’s the...
NIST's picture
NIST
Organizations worldwide stand to lose an estimated $9 billion in 2018 to employees clicking on phishing emails. We hear about new phishing attacks regularly from the news and from our friends. So why...
Jama Software's picture
Jama Software
Requirements are the information that best communicates to an engineer what to build, and to a quality-assurance manager what to test. A requirement has three functions: • Defines what you are...
Kevin Meyer's picture
Kevin Meyer
For the past several years, I’ve been fascinated by how we think—and how that affects us, our leadership, and the organizations we’re a part of. A couple years ago I wrote about the beginner’s mind...
Mike Richman's picture
Mike Richman
‘Culture” is one of those business-speak words that’s used a lot, but for a good reason—having the right one is the key to unlocking your company’s quality potential. On the other hand, nothing will...
William A. Levinson's picture
William A. Levinson
ISO 9004:2018—“Quality of an organization—Guidance to achieve sustained success” expands considerably on the former (2009) revision. It introduces the important concept of “quality of an organization...
Brad Egeland's picture
Brad Egeland
Project management office (PMO) directors. Are they game changers? Great leaders? Powerful enough to get the job done? Are they taken seriously by senior management? What about this: what about a...
Hélène Horent's picture
Hélène Horent
Founded in 1947, in Veles, Macedonia, BRAKO produces parts and components used in medical devices, road sweeper trucks, airport ground equipment, forklift accessories, metal-welded constructions,...
Ryan E. Day's picture
Ryan E. Day
As manufacturing finds its way through the 21st century, there’s a groundswell change emerging. Organizations are jockeying for competitive position as they endeavor to describe this phenomenon....
Morgan Ryan Frank's picture
Morgan Ryan Frank
How do workers move up the corporate ladder, and how can they maximize their career mobility? Increased wealth disparity, increased job polarization, and decreases in absolute income mobility (i.e.,...
Chad Kymal's picture
Chad Kymal
There is a proliferation of management system standards and requirements globally. These management system standards are either customer or industry mandated. Many standards are becoming a...
Patrick Mork's picture
Patrick Mork
Whether you work for a startup or a large company, there have never been so many metrics to help you understand how your business is doing. But I would argue that one metric rules them all: the net...
Ryan E. Day's picture
Ryan E. Day
‘In God we trust; all others bring data.” “Follow the data.” “Let the data talk.” Nice clichés, but there’s one problem... data can’t talk. In fact, data don’t say a darn thing. Data are bits of raw...