Management Features

Knowledge at Wharton's picture
Knowledge at Wharton
The mere mention of keeping up with overflowing email, constant meetings, and time-sucking conference calls makes many of us groan and roll our eyes. How did we all get so busy? A major culprit is...
Tonianne DeMaria's picture
Tonianne DeMaria
Lean says: Manage flow. Your brain says: My work isn’t linear. My day is filled with interruptions, and so I don’t have the “luxury” of flow. What’s at play here: functional fixedness. If there...
Jon Speer's picture
Jon Speer
What exactly is a risk-based quality management system (QMS)? This is a timely topic to get into. In 2016, ISO 13485—“Medical devices”—“Quality management systems” was updated, and one of the key...
Minter Dial's picture
Minter Dial
The onslaught of disruptive technologies has resulted in business and operating models being turned upside-down. This requires a shift in mindset. Invariably, change is difficult. We are all...
Annette Franz's picture
Annette Franz
When you think of the phrase “inside-out” relative to the customer experience, you probably cringe. This is not a phrase that customer experience professionals take lightly. “Inside-out” means...
Eric Stoop's picture
Eric Stoop
According to Harvard Business Review, less than half of employees say their organization exhibits a culture of quality. And while the benefits of a quality culture are huge—think hundreds of...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
It’s quite frustrating to be not heard when you speak up, and unfortunately, it’s more common than you might think. Speaking up in a group setting is one of the biggest challenges many people...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Our Nov. 17, 2017, episode of QDL looked at factories controlled by large-volume 3D metrology, the value (or not) of four-year degrees, and creepy Christmas. “Developing the Light-Controlled...
Davis Balestracci's picture
Davis Balestracci
During the early 1990s, I was president of the Twin Cities Deming Forum. I had a wonderful board to work with, one of whom was Doug Augustine, our self-appointed provocateur. Doug was a 71-...
Stephanie Scotti's picture
Stephanie Scotti
Author and business-innovation expert Melissa Kennedy recently completed a feat that would make many shudder: She gave 29 business presentations in a period of 30 days. Whew! That’s a monumental...
Elliot Begoun's picture
Elliot Begoun
This interview was first published just days after the announced acquisition of RXBAR by Kellogg’s for $600 million. It’s illustrative of the awesome potential created when good products, good...
Ryan E. Day's picture
Ryan E. Day
Sponsored Content Headquartered in Algona, Washington, Dynacraft is a diversified global manufacturer of PACCAR medium and heavy-duty truck parts sold under the Kenworth, Peterbilt, and DAF...
Jason Furness's picture
Jason Furness
You have defined what you want as an outcome of the change program; you have looked at how to understand your financial statements and how to use them to assess options. You have looked at the...
Mike Richman's picture
Mike Richman
QDL co-host Dirk Dusharme was on vacation for our Nov. 10, 2017, episode, but we ably covered for his absence with some thought-provoking stories and great guests. Let’s take a look: “What...
Kevin McCardle's picture
Kevin McCardle
Academics and corporate innovators both spend their workdays pursuing breakthroughs that may never materialize. Venturing into unknown territory carries fairly high potential rewards, but also a...
Knowledge at Wharton's picture
Knowledge at Wharton
As the essayist E.B. White once wrote, “Luck is not something you can mention in the presence of self-made men.” Some people are of course quick to acknowledge the good fortune they’ve enjoyed...
Kevin Meyer's picture
Kevin Meyer
Changing an organization’s structure seems to be the common knee-jerk response to internal issues. My prior company embarked on a reorganization to eliminate arbitrary site- and function-based...
Elliot Begoun's picture
Elliot Begoun
Kevin Murphy is the CEO of Driscoll’s. My guess is that if you were to look at the strawberries, blueberries, blackberries, and more in your refrigerator, you’d find the Driscoll’s logo adorning...
Mike Richman's picture
Mike Richman
During the Nov. 3, 2017, episode of QDL, we (figuratively) traveled the globe to bring you quality information. Let’s take a closer look: “‘Made in Japan’ Falls from Grace Amid Scandals, Systematic...
Steven Brand's picture
Steven Brand
Manufacturing’s role is changing and evolving in ways that make the traditional methods of creating products and services outdated. As manufacturing enters a dynamic era, policymakers need new...