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Your Organization’s Culture Might Be Sick, But You Can Heal It

Help your team understand they carry your culture every day

Road Trip With Raj / Unsplash

Mike Figliuolo
Mon, 07/14/2025 - 12:02
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Most days we walk through life unaware of the conversations occurring around us. And then there are those times you overhear a conversation that stops you dead in your tracks. You have to hit rewind in your brain and ask, “Did they actually just say that?”

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Ever have one of those moments? Clearly, I did recently. I was heading to a client site the other morning. I walked out of my hotel room and stumbled down the hall with my sole mission in life, at that point, being to get a second cup of coffee from the lobby. My mind was foggier than Yoda’s swamp on Dagobah.

As I passed two housekeepers who were conversing in the hallway, I heard it—the statement that shocked me more than, “Luke, I am your father.”

One housekeeper said, “Just look busy when she goes by. That’ll keep her off your ass for the rest of the morning.” Note: This is verbatim!

Despite the caffeine-deficient lack of a solid connection between my brain and my eardrum at that point, I was still able to process the enormity of this statement. “Just look busy.” Wow. I was floored.

 …

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