Jerry Foster
Manufacturers are acutely aware that audits and recalls are just part of business. At the same time, they all agree that the best way to deal with recalls is to prevent them in the first place....
Dylan Walsh
Supply chains are having a moment. In March 2021, one of the world’s largest container ships got wedged in the Suez Canal, blocking 10 percent of global trade for a few days and launching a flotilla...
Ryan E. Day
With the migration to remote and hybrid work during the last year, cyberattacks have increased at a rate of three to five times compared to pre-Covid. No big surprise that, for many...
Steven Stein
Supply chain management (SCM) has been defined as “the design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive...
Jason Chester
Manufacturers have seen the need to digitize operations for quite some time, but the Covid-19 pandemic has forced the issue to center stage. They’ve had to adapt to sudden, dramatic changes like more...
Harish Jose
Recently, I came across an interesting insight at Toyota’s website. I was taken aback by the first sentence of this paragraph: “Eventually, the value added by the line’s human operators disappears...
Chuck Olinger
Most manufacturers want a quality management system (QMS) to meet strict quality values. They need one to expressly meet the needs of their specific organization yet be within the parameters of...
Suneel Kumar
The word “aptitude” is sometimes misused to mean ability or achievement. There is, however, a real and meaningful difference between the three words. Understanding the relationship between aptitude...
Knowledge at Wharton
Wharton professor G. Richard Shell’s graduate course on business responsibility is peppered with students he calls “ethics refugees.” They are young people who earned their bachelor’s degrees and...
Paul Laughlin
Do you see the limitations and over-hyped expectations of today’s approach to artificial intelligence (AI)? Does it need a reboot, a redirection, to finally achieve its potential, one that truly...
Innovating Service With Chip Bell
When you played cowboys and Indians as a kid, did you want to be the cowboy or the Indian? I wanted to be the Indian. All the ones I saw in comic books had super-cool moccasins and could move around...
Iffet Turken
We need instant adaptability to the new skill sets in the unknown future of work. The Covid-19 pandemic is a prime example of how change is accelerating and requiring us to adapt quickly. We often...
Duke University
Price discounts and other promotions on consumer goods can boost a product’s sales in the short term, but that same strategy may destroy a brand’s equity, according to research from Carl Mela, a...
Jim Hardeman
Customer complaints about service or food safety, and general quality incidents for delivered products, are bound to happen. It’s how brands use these incidents to further enhance product quality and...
Kate Zabriskie
Regardless of their intentions, people who micromanage often create an environment of fear, mistrust, and disengagement. The constant oversight, checking in, and nitpicking wears down even the...
Steve McKee
Have you noticed gas prices going up? Is your company having a hard time finding new employees? Are you paying more (and waiting longer) for parts? The experts say inflation may be upon us. If it isn...
Eliot Dratch
Owning and operating a top-quality manufacturing business comes with a multitude of challenges. To help outline points of improvement and give your business a road map to success, California...
Dawn Bailey
In 2020, MESA, a small business in Oklahoma, became to date the first and only three-time Baldrige Award recipient.
From a one-person consulting firm founded in 1979, MESA has grown to support a...
Kimberly Merriman
As vaccinations and relaxed health guidelines make returning to the office a reality for more companies, there seems to be a disconnect between managers and their workers about remote work.
A good...
Michael Lee Stallard
Astronaut crews living and working in space experience as a matter of course what many of us experienced unexpectedly during the coronavirus pandemic. Consider these similarities.
Astronauts are...
