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Suppose that on your way to a summer holiday resort (a very distant place), your car breaks down. You might just call roadside assistance and wait for your car to be towed to a repair shop. But suppose that you think you’re smarter than that, and you would like to solve the issue…
Kimberly Watson-Hemphill, Kristine Nissen Bradley
Editor’s note: This is an excerpt from the new book, Innovating Lean Six Sigma, by Kimberly Watson-Hemphill and Kristine Nissen Bradley.
Like every company, healthcare businesses do their work through processes, and any process can be studied and improved using basic lean Six Sigma methods. Figure…
Tonianne DeMaria
I recognize that the title of this column might stir up some controversy, especially among fellow coffee enthusiasts. Not to mention it puts me at risk of getting exiled from my beloved adopted home, Seattle. And yes, perhaps “Clarity > Coffee” even seems a tad hypocritical, considering that I’…
MIT News
In March 2011, Leonardo Bonanni was preparing to defend his Ph.D. thesis about Sourcemap, software that lets consumers map every connection of a product supply chain on a digital map, when tragedy struck in Japan. Although the deadly earthquake and tsunami occurred half a world away, the events…
Davis Balestracci
April Fool’s Day (today) and the opening of baseball season (this Sunday) are upon us. To mark the first event, I’ll let my distinguished colleague Donald Wheeler make some eloquent and crucial statistical points that turn out to be, well, laughably simple. (No fooling!) Regarding the baseball…
Matthew Barsalou
The start of a failure investigation may involve brainstorming, but empirical methods will be required to actually identify a problem's cause. Implementing an improvement action without a confirmed root cause risks a reoccurrence of the issue because the true root cause has yet to be addressed.…
Kevin Meyer
Those of us in the lean world are accustomed to discussing "flow"—where work is performed in an even manner to reduce mura or lack of regularity, one of the three forms of waste. Activities are synchronized, layouts are optimized, resources are available exactly where and when they are needed, and…
Michelle LaBrosse
Your project teams seem to have all the right pieces—team members with technical proficiency, good internal communication, an organized project manager—but something still isn’t quite right. Your team still struggles to get projects done on time and isn’t as productive as it could be. What’s going…
Jim Benson
When you are a consultant, or worse yet, seen as a thought leader, people hire you expecting that you’ll know “the answers.” At best, what you actually know are paths to make sense of problems, communicate them, and then solve them. No consultant should ever arrive knowing the answers. If they do…
Bruce Hamilton
Here’s a personal reflection from my distant past that might describe a current state for some of you.
When I began working in manufacturing during the pre-lean era, the quoted lead time for my company’s products averaged 12 to 16 weeks. By the 1980s, however, many customers began to routinely…
Scott Berkun
Many of our most popular stories of discovery are portrayed as accidents or matters of luck. We love these stories because they make creativity seem easy and fun. Nevertheless, they are misleading.
In a recent New York Times opinion piece titled “How to Cultivate The Art of Serendipity,” author…
Bob Emiliani
Nearly 30 years after the start of the lean movement, there is widespread agreement that things have not gone according to plan. Of course, there have been some notable successes (particularly from those who worked with Shingijutsu), yet they are far fewer in number than anyone expected, given the…
Michelle LaBrosse
When you run a small business (perhaps as small as just you), does failure ever really occur? I hear often in the media about this or that business being “too big to fail,” but in reality isn't it more like “too small to fail?”
I ask myself this question, more rhetorically than anything. I’ve…
Mike Micklewright
In October 2014, 17-year-old Laquan McDonald was shot 16 times by a Chicago police officer. In November 2015, footage of the shooting was released and has been viewed all over the world. The footage shows an aggressive attack by a police officer, a supposed person of service to the community, as…
Kevin Meyer
My lean journey of more than 20 years has changed my life in many ways, perhaps none as pervasively as recognition of and disdain for waste.
Along with respect for people, waste awareness has changed my career, leadership style, and personal life. Observing waste has led to a life of increasing…
Bruce Hamilton
Mel Brooks fans will remember Spaceballs, his jocular jibe at the Star Wars franchise. In pursuit of a rebel ship, evil Lord Dark Helmet (played by Rick Moranis) orders his crew to accelerate their craft beyond the speed of light to “ludicrous speed.”
Although time travel remains within the…
Bob Emiliani
Every day, thousands of people confuse lean management with “Taylorism,” properly known as scientific management. The negative association brings out the lean bigwigs and others who work hard to create a great separation between lean and Frederick Winslow Taylor. This is an ill-informed and…
Mike Micklewright
To many people, the relationship between daily kaizen and statistical process control (SPC) might seem as remote as the relationship between a kangaroo and the past iconic American TV series Friends. And yet, a kangaroo and Friends have a commonality in that each contains a “Joey.” Daily kaizen…
Bruce Hamilton
A piece of popular lore, provided by Shigeo Shingo, is that the original name for mistake-proofing (poka-yoke) was actually fool-proofing (baka-yoke). Shingo chided managers at Panasonic for using the latter term, as it disrespected workers by essentially calling them fools.
Shingo substituted…
John Hunter
I have discussed steps to take to build a culture of continuous improvement in numerous posts on my Curious Cat Management Improvement blog. What it boils down to is building a system that supports that culture. Your culture is the result, not your aim.
David Heinemeier Hansson put it well…
Bruce Hamilton
In 1987, shortly after I became a manufacturing manager, the shop foreman at the time warned me about a young assembler. “Watch out for Michael,” the foreman said. “He tends to bend the rules. You may need to talk to him.”
In fact, I did watch Michael, and it did appear that he approached his…
Brian Maskell
Companies that are seriously pursuing the lean journey soon find their accounting, control, and measurement systems need to change to support the new strategy. The principles and methods of lean thinking and practice are quite different from traditional business and therefore require different…
Kevin Meyer
“If you are too obsessed with success, you will forget to live. If you have learned only how to be a success, your life has probably been wasted.” —Thomas Merton, Love and Living
Sometimes there are dots just waiting to be connected....
I was rather surprised when Pope Francis mentioned Thomas…
Brian Maskell
I work with companies that are serious about being lean organizations. Most of them use lean accounting. It’s not about changing your accounting system. It’s about embracing lean principles and methods. Lean changes the way people look at management accounting. Here are 10 things to think about.…
Mike Micklewright
Finally... the new version of ISO 9001:2015 has been released. I can hear many of you screaming, “Hurray!” Or not. More realistically, I’m sure many of you living in the kaizen world are thinking, “Yeah, so what? This stuff has nothing to do with real kaizen, and in fact, it often creates…
