Featured Product
This Week in Quality Digest Live
Lean Features
Harish Jose
Hint: The problem statement is never the problem
Quality Transformation With David Schwinn
Four elements of Deming’s worldview we often overlook
Kevin Meyer
‘Most of us look for reasons when we fail, but few of us look for reasons when we succeed.’
Jay Arthur—The KnowWare Man
Vilfredo Pareto, Joseph Juran, and Kaoru Ishikawa are all contenders
Alex Bekker
Give customers what they want, keep storage costs under control

More Features

Lean News
April 25, 2019 workshop focused on hoshin kanri and critical leadership skills related to strategy deployment and A3 thinking
Makes it faster and easier to find and return tools to their proper places
Adapt lean in a way that makes sense for your service organization
Remanufacturing is a way to transform a disposal burden into a business opportunity
Version 3.1 increases flexibility and ease of use with expanded data formatting features
Results for a three-day, waste-free conference were 2,061 pounds of waste diverted from the landfill
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Marking floors is an easy and efficient way to direct behavior, promote safety, and reinforce workplace standards
SQCpack and GAGEpack offer a comprehensive approach to improving product quality and consistency

More News

Gwendolyn Galsworth


Churchill’s 39 Desks

Building the structure that frees

Published: Wednesday, April 3, 2019 - 12:02

For me, the operational essence of the leader dilemma is this: How do I say “yes” to the few and “wait” to the many? How do I decide?

The so-called “natural-born leader” is a mysterious (to some, controversial) concept: an individual for whom achievement, direction, and drive seem to come effortlessly, as if destiny eases the way. Winston Churchill comes to mind. His leadership and his victory seem inevitable—in hindsight. But read his Memoirs of World War II (Houghton Mifflin Co., Reprint, 1991), even in the 700-page abridged edition, and you will see a man struggling to balance impossible competing priorities with the lives of nations and their societies hanging in the balance.

Still, we can never get close enough to disentangle the pressing realities of the moment from history’s acclaim. Leaders of Churchill’s time and tradition were not self-confessional. They revealed a great deal about their accomplishments as leaders—but little of the stuff and substance of their predicament. That makes it hard for us to draw parallels to leadership today. We are simply glad they prevailed.

But if we poke around a bit, we can find quirky markers that seem to reveal important truths—for example, that Churchill was a natural-born visual thinker. Did you know that before he moved to London to conduct the war effort, Churchill worked out of Chartwell, his rural estate some 40 miles south? Did you know that he turned the manor’s ballroom into his war office, and that he populated it with a standing desk for each of his war projects? And that he had 39 such projects. Each desk held only the materials relevant to the associated project: refurbishing the fleet, aerial defense of the coast line, transatlantic supply lines, civil defense of London, and so on. Churchill did not multitask. He used structure to separate his immense responsibilities into doable, knowable subsets. He used structure to free his mind so that he could better understand the details of the choices he faced, the decisions that he, as his nation’s leader, was expected to make.

The “yes to the few” dilemma of leaders has been a source of intrigue and investigation for me for nearly 20 years, surrounded by the question: Could visuality help? As my own understanding of the visual workplace paradigm matured over the years, I became well acquainted with the power of visual’s principles and practices to help operators, supervisors, engineers, managers, field reps, purchasing, and the supply chain. But could it, I asked, assist the work of the enterprise executive as well? Not for the humdrum reason that the exec could see his work, but because he could see his decisions: the ones he has to make.

In a nutshell, the answer is yes. Visuality’s power centers on its distinct ability to balance two seeming opposites: structure and freedom. We embed, for instance, information vital to the task at hand into the work environment through the structure of a visual device. Your system of borders (you may call them “lines”) map out the visible pattern of work—bounded space—and we move freely within it. Quality is ensured through the category of visual function called “mistake-proofing,” and we are free to focus on other crucial customer deliverables.

As we structure in our current understanding of production through visual devices, we embed our existing knowledge and know-how into the work environment. And we use that as a platform for further exploration and experiment. This synergy between freedom and structure induces surprisingly potent opportunities for clarity and growth.

New organizational leaders are almost always asked to shoulder responsibilities that are either slightly—or greatly—more than they are prepared for. They are faced with the urgency of decisions that arrive in a flood of competing priorities. If no firm basis for deciding is found, these leaders-in-the-making are likely to accommodate the flood by turning themselves into managers, coping with the dilemma instead of solving it. It all becomes too much, too quickly, for them. When that happens, they set to the side the call to leadership that ignited them in the first place: the command.

First published on the Visual Thinking website.


About The Author

Gwendolyn Galsworth’s picture

Gwendolyn Galsworth

Gwendolyn Galsworth, Ph.D., has been implementing visuality for more than 30 years. She’s focused on codifying the visual workplace concepts, principles, and technologies into a single, coherent sustainable framework of knowledge. Galsworth founded Visual Thinking Inc. in 1991, and in 2005 she launched The Visual-Lean Institute where in-house trainers and external consultants are trained and certified in the Institute’s nine core visual workplace methods. Two of the seven books Galsworth has written received the Shingo Research and Professional Publication Award.


Visual Thinkers

I think there are more visual thinkers out there. How else to explain cluttered desks? 

However, I do believe if those people with cluttered desks had a desk for each one of their ideas or lines of effort, they wouldn't have cluttered desks!