Ron Norris, retired director of innovation at Georgia-Pacific, will deliver the keynote speech on April 1, 2025, at the Baldrige Quest for Excellence Conference, held March 30–April 2, 2025, in Baltimore.
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With the right approach, artificial intelligence isn’t “just a tool.” It can be “a real-time decision-making partner”—one that “empowers the workforce, making knowledge more accessible while ensuring that organizations have faster and smarter operations.” So says Ron Norris, retired director of innovation at Georgia-Pacific.
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At the Baldrige Performance Excellence Program’s 36th Quest for Excellence Conference on March 30–April 2, 2025, Norris will share insights for organizational leaders about how to adopt artificial intelligence (AI) to overcome some of their key challenges.
Following is the full exchange I had recently with Norris about his planned keynote presentation for Tuesday, April 1.
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