The transformative potential of generative AI in learning and development (L&D) is a topic of growing interest among business leaders. And if you think your workers aren’t using gen AI, you might be seriously off-base.

According to a global study of 14,000 workers by Salesforce in late 2023, 28% of workers were already using gen AI at work, with more than half not having received formal approval. A 2023 McKinsey report had similar findings. No doubt, by now the numbers are far higher.

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