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Lessons Learned From Using 3D-Printed Models to Improve Surgical Planning
Vijay Iyer
As the director of the structural heart team at Kaleida Health’s Gates Vascular Institute in Buffalo, New York, I perform minimally invasive, endovascular surgeries to repair structural defects of the heart. I specialize in valve replacements, clip procedures, and other structural heart treatments…
Inspecting Additive-Manufactured Components Using Computed Tomography
From aerospace applications to simple one-off projects built at home, additive manufacturing (AM) has gained incredible interest in all industry facets. Its rapid expansion into production manufacturing is due to the technology's immense versatility and use. With additive manufacturing, objects…
Innovation: Management vs. Enablement
Jeffrey Phillips
I love innovation. I love all facets of it: the discovery of needs, creativity, unique solutions, and the realization of ideas as new products and services. But what concerns me sometimes is the way in which we attempt to implement innovation, because we are likely to constrain it at the time we…
How to Scale a Startup
Kara Baskin
Care.com co-founder Donna Levin played a key part in that company’s growth, and the passion was personal. Levin’s work plans were curtailed when her son was 11 weeks old and had a seizure following a difficult pregnancy. Tests were inconclusive. Her daycare situation evaporated; she and her…
Can Innovative Supplier Quality Management Be Disruptive?
Dan Jacob
Disruption is a funny thing. You see it coming—kind of—but it’s hard to tell what it means. Back in the day, would you have foreseen the shift from taxis to Uber? Would you have predicted that HVAC units would be offered as a service rather than purchased as a product? These disruptive changes and…
Helping Robots Be Less Robotic
Craig Schlenoff
Whether they’re behind the scenes assembling products or helping you parallel-park your car, robots are already playing a big role in our day-to-day lives, and their presence will only become more pervasive in the coming decades. But they aren’t good at everything—yet. For instance, robots in…
A Little Light Construction
Welding is said to be more art than science. In part, this is a nod to the vital, skilled work that welders perform. It’s also recognition of the fact that the physics of the process is really, really difficult to understand. I joined a NIST project on laser welding about two years ago. Before…
The Calibration of Measurement Systems
Donald J. Wheeler
Who can be against apple pie, motherhood, or good measurements? This is why everyone stands up and salutes when we are told to maintain our measurement systems in good calibration. But what is good calibration? By what method will we achieve it? And how will we know when we have it? One day I…
Prevent Alloy Mix-Ups and Take Control of Your Supply Chain
Sponsored Content Manufacturers often hold suppliers to a rigid quality process that dictates tight controls on all raw materials. Nonconforming material can potentially halt the production line, wasting time and money. Unfortunately, material mix-ups are a reality in critical manufacturing…
Unifying Front and Back Office Systems to Improve Quality Management
Mika Javanainen
Are your back office systems talking to your front office systems? Back office systems manage manufacturing functions as well as administrative functions such as quality management, accounts payable, and contract management. Examples of front office systems include customer relationship management…
Book Review: Juran’s Quality Handbook, Seventh Edition
Mike Richman
In the quality profession today, the term “guru” tends to be thrown around with reckless abandon, more often than not self-referentially by the “guru” him- or herself. Don’t get me wrong; there are many outstanding people now working in our field, with interesting and perhaps even revolutionary…
The Simple Leader: Plan, Do, Study, Adjust
Kevin Meyer
“Excellent firms don’t believe in excellence—only in constant improvement and constant change.”—Tom Peters The plan-do-study-act (PDSA) cycle is the core component of continuous improvement programs. You may have heard it called the plan-do-check-act (PDCA) cycle—and they are very similar—but I…
Three Keys to Encourage Personal Growth in Others
John Maxwell
During the past few weeks I’ve written a lot about personal growth. That’s because it’s so important to me—I believe personal growth is a crucial part in anyone’s journey toward success and significance. But here I want to talk about an area of personal growth that we sometimes forget: helping…
Get Work Done and Stay Healthy
Jim Benson
I’ve been watching myself. Asking myself why do I do certain things? Why do I lose track of time? I’ve combined a few regimens that have calmed me down, increased my effectiveness, and made me feel healthier. I’ve created for myself things that some blithely call “habits.” But we all have habits…
Napoleon’s Defeat Made Visual
Gwendolyn Galsworth
Often enough, you have heard me say that 50 percent of our brain function is dedicated to finding and then interpreting visual data. This is not whimsy. This is not speculation. This is fact. The eye rules. Though we utilize our other senses quite naturally (sound, taste, smell, touch), visuality…
Increasing Revenue and Reducing Risk in the Industrial Sector
Ryan E. Day
Sponsored Content Although more than 140 years old, Colonna’s Shipyard Inc. has not stood still with respect to modernization. Colonna’s has made the capital investments necessary to improve efficiency and productivity—and those investments are paying off. During the late 1990s, Steel America (SA…
Teamwork, the Everest Way
Knowledge at Wharton
There were no Olympic medals up for grabs when Sim Yi Hui and Jane Lee, the co-founders of the Singapore Women’s Everest Team, set out to recruit team members to climb the world’s tallest mountain in 2004. “When we first formed the team my goal was just to climb the mountain,” Sim Yi Hui told me…
Driving the Quality Initiative
Dan Jacob
You’ve identified a fledgling quality initiative to fix the bottlenecks in your processes. Or perhaps you need that application with the latest technology that is sure to improve performance. You might have even discovered the approach to advance a culture of quality. Now that you know the…
A Data-Driven Guide to Becoming a Better Boss
Stanford News Service
Most leadership advice is based on anecdotal observation and basic common sense. Stanford Graduate School of Business professor Kathryn Shaw tried a different tack: data-driven analysis. Through research done in collaboration with a very large, undisclosed technology-based company that has a…
A Perspective of the Manufacturing Future,
Part 3
Andy Henderson
This is the third part in a series about my perspective of what the future has in store for various aspects of manufacturing. I approached each aspect by imagining what is possible using what we know to be technically possible today. In part one I covered cutting tools for machining and in part…
Inside Quality Digest Live
Mike Richman
Hard as it may be to believe, a close analysis of our extensive trove of behavioral data on the Quality Digest user group indicates that more than a handful of you don’t regularly watch our regular weekly web TV show, Quality Digest Live, which broadcasts from our studio in Northern California…
Put a Surprise Inside: the Cracker Jack Principle
Chip Bell
We bought a new house in a real nice neighborhood. The house was perfect except for one important feature—it came with a yard! I do not like yard work, and my wife does not like yard work. I travel all the time, and she works long hours. One Saturday morning, I got a big idea. “Why don’t we just…
Lean Project Helps Colorado Dept. of Transportation Improve Permit Process
ASQ
Sponsored Content When flood waters ravaged portions of Colorado in September 2013—killing crops, inundating homes, and buckling many miles of roadways—countless federal, state, and municipal government workers sprang into action helping citizens. State and federal government agencies spent…
‘Which of Deming’s 14 Points Should I Start With?’
Davis Balestracci
Have you ever heard something like: “I’m committed to Dr. Deming’s approach [or Six Sigma or lean or TPS, it doesn’t matter], but executives don’t seem to listen anymore. All they do is keep interrupting my very clear explanations with, ‘Show me some results, then show me what to do.’ I was…
Visuality at Work: A More Complete Description
Gwendolyn Galsworth
In a visual workplace, information is converted into simple, universally understood visual devices and installed in the process of work itself, as close to the point of use as possible. The result transforms a formerly mute work environment into one that speaks, eloquently and precisely, about how…

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