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Let’s Measure Effort, But...
Chip Bell
I recently had eye surgery that required me to sleep on my back for two weeks following the operation. I have always slept on my side, ever since I was a kid. My back-sleeping attempts are so challenging, I am never able to nap on those United States to Europe flights. I usually end up burning a…
The Benefits of a Connected Quality Platform
Ryan E. Day
BioBridge Global (BBG) is a parent organization for four subsidiary organizations, three of which are involved in production activities, and they’re all around regenerative medicine, including blood components, clinical laboratory testing, and cell and tissue therapies. Organizations in the life…
Top Five Things Life Science Companies Need to Know about ISO and FDA Requirements
Matthew M. Lowe
Life science companies play a major role in the global economy, with revenues expected to reach a staggering $1.5 trillion by 2020.1 Such a rosy forecast is likely to attract innovators and encourage current industry players to blaze new trails. Whether new or established, life science companies…
Speed, Accuracy, Ease of Use
Mike Richman
Technological breakthroughs tend to change the way users perceive of a problem, offering a solution that, in retrospect, comes to seem obvious and apparent. So it is with the new FARO 8-Axis Quantum ScanArm and FaroArm. “This is such an obvious solution to a challenge that every single portable-arm…
The Difference Between Mission, Vision, Purpose, Strategy, and Goals
Jesse Lyn Stoner
Confused about the difference between mission and vision? Or between purpose and mission? You’re not alone. I am frequently asked about the difference between mission, vision, purpose, strategy, and goals, and where do values fit? Many people don’t care about definitions, and that’s unfortunate.…
Use ISO 45001 to Support OSHA VPP Star Status
William A. Levinson
Chad Kymal1 gave an excellent overview of the ISO 45001 occupational health and safety (OHS) standard that was released in March 2018. I purchased a copy of the standard, and it provides an excellent framework, modeled on Annex SL, which defines the structure of all the new ISO standards, for an…
GE’s Lessons Won’t Determine Whether You Succeed or Fail
James daSilva
The news that General Electric ousted CEO John Flannery was surprising to many of us, and it certainly matters to investors, analysts, employees, and competitors (and probably, historians). But does the success or failure of GE’s CEO really matter that much when it comes to how most of us lead,…
Work That Matters Starts With Matters That Work
John Bell
To most of us, the phrase “work that matters” infers job satisfaction. The outcome is lower stress, lower turnover, and higher productivity—in business, a win-win for employees, customers, and shareholders. The logic is infallible. So, I ask you, why is there such a gap between the theory and the…
Inside Quality Digest Live for Nov. 2, 2018
Mike Richman
Our industry embodies many aspects, but “Big Q” quality generally involves issues affecting management, measurement, and methodologies. This week on QDL, we covered all of them, and more. Let’s look closer: “Ripped from the Headlines: Tariff Fallout” U.S. manufacturers are currently dealing with…
How and Why to Ask Better Questions
Scott Berkun
To ask a good question requires two things: insight and gumption. The root of all worthy questions is a desire to fill in a gap in your understanding of something. The insight in good questions comes from seeing that gap, exploring its edges, and forming a question that can serve as an invitation…
Assessing the Health of a Measurement System
Eric Gasper
Measurement devices in manufacturing facilities are as ubiquitous as Skittles in trick-or-treat bags. Some companies have thousands of devices in their inventories and depend on them to provide accurate information. This is why timely calibration of all measurement devices is critical to…
Preparing for Quality
Mike Richman
For manufacturers in diverse sectors such as automotive, aerospace, electronics, and medical device, there’s little question that ensuring great quality would be impossible without the proper testing of materials. And proper material testing applications begin with reliable and repeatable…
Will Robots Take My Job?
M. Mitchell Waldrop, Knowable Magazine
This story was originally published by Knowable Magazine. Back in the 1990s, when U.S. banks started installing automated teller machines in a big way, the human tellers who worked in those banks seemed to be facing rapid obsolescence. If machines could hand out cash and accept deposits on their…
Midnight at the Gemba
Kevin Meyer
During the late 1990s, I was working in the Silicon Valley for a medical device company, responsible for a drug-infusion pump manufacturing operation. I had just completed a crazy period where I had also “temporarily” (months and months...) led the advanced engineering department after that manager…
Competency Is a Progression, Not a Statement of Achievement
Jason Furness
All organizations are looking to increase the competency of their employees and, hopefully, of themselves. Looking at this from the base level up, in a practical sense our competency evolves with experience, expertise, and possibly, time. 1. Unknowing We begin by not knowing about a skill, issue,…
Statistics and Data Science Degrees: Overhyped or the Real Deal?
P. Richard Hahn
Data science is hot right now. The number of undergraduate degrees in statistics has tripled in the past decade, and as a statistics professor, I can tell you that it isn’t because freshmen love statistics. Way back in 2009, economist Hal Varian of Google dubbed statistician the “next sexy job.”…
How to Do One. Thing. At. A. Time.
Aytekin Tank
In his book, The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results (Bard Press, 2013), author Gary Keller reminds us that everyone has 24 hours in a day. So, why do some people earn more, achieve more, and get more done? They “go small.”  “When you want the absolute best chance…
Bootstrap Kaizen
Harish Jose
I am writing today about “bootstrap kaizen.” This is something I have been thinking about for a while. Wikipedia describes bootstrapping as “a self-starting process that is supposed to proceed without external input.” The term was developed from a 19th-century figure of speech—“pull oneself over a…
The Best Performance Measure for the Manufacturing CEO
Brian Maskell
If you are a CEO of a manufacturing company with many value streams, it’s impractical to think that you have the time to review all the performance measures of every value stream in your company. Yet you need to know the operational impact of lean on your entire organization. The traditional…
Inside Quality Digest Live for October 19, 2018
Mike Richman
Leaders lead. Those two simple words conceal the complicated fact that being a change agent means confronting the failures of the past and confidently facing the promise of the future. Stories addressing these facts, along with hot takes on current news and a preview of an exciting upcoming webinar…
Womanufacturing
Roopinder Tara
It takes guts to come to the heart of high tech, in San Francisco, and preach a message that is about putting people—women, no less—onto the assembly lines of America’s factories. Danielle Applestone, of Daughters of Rosie, tells the hipsters gathered at Autodesk’s Design Night that, yes, there are…
Continuous Feedback Is the New Way Forward for Employee Reviews
Annette Franz
Traditionally, managers have relied on the annual performance review to provide employees with feedback. However, surveys indicate employees don’t find the process valuable. Simply meeting once a year to discuss their progress doesn’t give employees a thorough sense of their own performance. It…
Innovating What We Innovate
Jeffrey Phillips
It finally came to me last week. For more than a decade I’ve been working with corporations, trying to help them accelerate their ability to generate new, interesting ideas to market as viable products and services. In some instances we’ve been successful, and in other instances there were…
How to Stop Seeing Struggle as Something Negative
Lolly Daskal
Every company I speak at, every leader I coach, I see a constant pattern: Virtually everyone sees struggle as something negative. At the heart of this perception, people get too caught up in the idea of struggle to consider what struggle at its core is all about. Most people cannot see themselves…
Realizing the Value of GD&T in Model-Based Definition
Gary Bell
It is all too common in the industry: A part design is created and sent out for production only to hit repeated snags as questions arise about datums, locators, symbols, and values. Even simple misunderstandings, such as where the geometric dimensioning and tolerancing (GD&T) lines terminate,…

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