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Hardwire Learning Into Customer-Contact Performance
Chip Bell
A reputable B2B company recently received feedback indicating widespread customer concern it was not helping its customers remain on the cutting edge of their own industries. The company was so focused on trying to sell that it lost sight of helping its customers stay informed about their new…
Tracing the Links Between Basic Research and Real-World Applications
Benjamin Jones, Mohammad Ahmadpoor
What does hailing a ride with Uber have to do with 19th-century geometry and Einstein’s theory of relativity? Quite a bit, it turns out. Uber and other location-based mobile applications rely on GPS to link users with available cars nearby. GPS technology requires a network of satellites that…
Planning for an Uncertain Future
Mary Drotar
A recent article in MIT Sloan Management Review, “Using Scenario Planning to Reshape Strategy,” indicated a resurgence of scenario planning that initially gained recognition during the 1960s and ’70s. Royal Dutch/Shell has been the “poster child” of success ever since it used scenario planning to…
Inside Quality Digest Live for Sept. 8, 2017
Dirk Dusharme
Our Sept. 8, 2017, episode of QDL examined a different way to conduct clinical trials, discussed fixing problems before they occur, and in the aftermath of Hurricane Harvey looked at resources for building a more resilient and sustainable infrastructure. “A Better Way to Design Clinical Trials” A…
Wind and Water, Sink or Save
Laurel Thoennes @ QD
There’s nothing like a splash of cold water to wake you up. Imagine what a 33-trillion-gallon splash would do. Maybe 24 hours of wind at 185 miles per hour would sweep you onto your feet. Hurricanes Harvey and Irma said, “Wakey wakey,” and we can’t afford to nod off. How do you recover from…
What’s the Value of Innovation? Part 2
Greg Anderson
In part one of this series, I described the Centers for Medicare and Medicaid Services (CMS) Innovation Center and its mission to test innovative payment and delivery models, and to implement the Medicare Access and Children's Health Insurance Program (CHIP) Reauthorization Act (MACRA) Quality…
IT Insecurity: It’s Not the Technology
DNV GL
Sponsored Content A new report by Jupiter Research says $8 trillion will be the price tag—within the next five years—of cyber attacks against businesses around the world. Hacks and other forms of digital theft are accelerating despite what would seem to be nonstop efforts by corporations to harden…
Inside Quality Digest Live for Sept. 1, 2017
Mike Richman
On Friday, Sept. 1, 2017, QDL included news about the disaster in Texas and no apocalypse in retail, an interview covering a different approach to failure modes and effects analyses, a feature article on consumer views about for-profit social-benefit enterprises, and a great new Tech Corner demo.…
Are You a First-Time Manager?
Jesse Lyn Stoner
Are you ready to be a first-time manager? Perhaps you’ve had some bad managers in the past, and you think this is your chance to do it right. Well, it is your chance to do it right. But you can’t wing it. Research reveals that nearly 60 percent of first-time managers underperform and often end up…
How to Overcome Common HR Challenges in Manufacturing
Steven Brand
The evolution from manual methods to advanced techniques for creating goods and services has become a complex process, giving rise to a host of HR challenges in manufacturing. The National Association of Manufacturers (NAM) paints a positive outlook for the U.S. manufacturing industry. NAM’s most…
Why Your Medical Device QMS Should Match the Size of Your Company
Jon Speer
Medical device startups tend to share many common issues. They are usually striving for better resources (such as people and capital) as well as the knowledge and expertise required to deal with the U.S. Food and Drug Administration (FDA) and successfully bring a product to market. For many…
A Big Hurdle Do-Good Companies Face
Saerom Lee, Karen Winterich, Lisa E. Bolton
Have you ever wondered who collects the clothes you stuff into that donation drop box in your neighborhood? Chances are, you assumed it was a nonprofit, but that box actually may instead belong to a for-profit social venture. If you don’t know what that means, you’re not alone. Years ago, just…
Inside Quality Digest Live for August 25, 2017
Dirk Dusharme
Our Aug. 25, 2017, episode of QDL looked at how technology can bring us together physically; an incredible new power source from the U.S. Army; an interview with Thomas Publishing president and CEO, Tony Uphoff, on U.S. manufacturing apprenticeship programs; and a whole lot more. “Army Discovery…
I Do and I Understand
Dr T Burns
I had humble, that is, poor, beginnings. I didn’t even know the taste of real ice cream until later in life. One of the first impacts I felt of the luxury that technology brings was the diode my father bought for me to replace the cat’s whisker on my crystal radio. My high school was lovingly…
Five Costly Manufacturing KPI Mistakes CFOs Make
Doug Bulla
Being a numbers-driven manufacturing CFO is a good thing—in fact, it’s essential. But as a CFO, you probably know finance and operations more than you know the ins and outs of manufacturing, which can lead you to measuring the wrong key performance metrics. Here are five costly manufacturing…
Success Abounds in MIT’s Blended Master’s Program in Supply Chain Management
MIT News
The first of the Massachusetts Institute of Technology’s (MIT) half online, half in-person supply chain management master’s degree programs is making a profit and bringing dozens of new degree-seeking students to campus. The results from the blended program in supply chain management are…
How to Make an Open-Office Floor Plan Work
Annamarie Mann
Once the status symbol of anti-establishment Silicon Valley tech companies such as Google and Facebook, the open-office floor plan now pervades U.S. workplaces. According to The Washington Post, about 70 percent of U.S. offices have an open-office floor plan. Supporters say open floor plans…
Leveraging FDA Resources to Encourage Students to Pursue STEM Careers
Richard Pazdur
When I was in high school, I spent summers working as a restaurant dishwasher, grocery store stock boy, and gardener in northwest Indiana. The idea of spending those weeks learning about science and medicine would not have been an option for me at that time. Yet, it is precisely those students…
Navigating the Skills Gap: How U.S. Manufacturing Can Thrive Again
Tony Uphoff
  The U.S. manufacturing industry—once one of the most robust and powerful economic engines in the world—is now in a state of atrophy. Baby boomers are retiring in record numbers, taking their unique knowledge and skills with them as they head out the door for the final time. The people taking…
Out With the Red, in With the Blue:
Solving the Inspection, Data-Gathering Bottleneck
Ryan E. Day
Sponsored Content For growth-minded organizations like TS Tech, global supplier of automobile seats and interiors, “the way we’ve always done it” is rarely good enough. As a tier-one supplier to major automotive OEMs, TS Tech always has an eye out for ways to improve quality and throughput. They…
Five Project Management Lessons From Walking Across Spain
Victor Prince
A few summers ago, I hiked the ancient Camino de Santiago trail across Spain. It was the best month of my life for many reasons. Along with a lot of other great things I got by walking almost 500 miles, it also taught me some valuable project management lessons that I can use at work. Less is…
Dedicated or Multi-Tenant Cloud Deployment?
Tim Lozier
Sponsored Content The difference between cloud providers is often found in their chosen deployment method. Typically, software can be implemented either through multi-tenant or dedicated cloud environments. With the advent of virtual servers, cloud environments have moved past the “trend” phase…
Risk Management and Your Summer Vacation
Michelle LaBrosse
It’s summertime. You’ve saved up your time off and planned a great vacation for yourself and your family. How, as a project manager, do you make sure your vacation just has those fun “risks,” that everything runs smoothly while you’re away, and you’re able to enjoy your vacation uninterrupted?…
What Does Airline Capacity Have to Do With Lean?
Therese Graff
A recent article in The Wall Street Journal (“The Reason Southwest Stopped Overbooking”), which contained excerpts from an interview with Southwest Airlines’ CEO Gary Kelly, brought out the need to address airline capacity issues on the ground and in the air. Responding to a question on the impact…
Is Your Supply Chain at Risk for Modern Slavery Violations?
Ryan E. Day
What do cocoa, socks, and smartphones have in common? If you guessed risk of slavery in the manufacturing supply chain, you are correct. Does your organization have an international supply chain? Then it’s at risk. What are you doing to address the risks associated with modern slavery in your…

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