Management Article Features

Bruce Hamilton's picture
Bruce Hamilton
Here’s a personal reflection from my distant past that might describe a current state for some of you. When I began working in manufacturing during the pre-lean era, the quoted lead time for my...
Manufacturing Extension Partnership MEP's picture
Manufacturing Extension Partnership MEP
Whether it’s for performance management or for risk, it’s important to know who your suppliers are and have a close business relationship with them. It’s a given you should already have a strong...
Peter Dizikes's picture
Peter Dizikes
Want to encourage innovation? A new study co-authored by an MIT professor finds that little-known state laws called “constituency statutes” have significant effects on the quantity and quality of...
Evan Hackel's picture
Evan Hackel
I had a call from one of my clients, a franchise brand. I can’t mention the company’s name here, but you know them. They have branded walk-in locations in hundreds of cities and towns across...
Paula Oddy's picture
Paula Oddy
Sponsored Content As an auditor of quality management systems, I can tell you from firsthand experience that most auditees dislike corrective actions. Corrections are tied to findings of...
Mario Moussa's picture
Mario Moussa
Twisting your features into a mask of pain, you dig your heels into the soft grass. A rope tears into your palms. A clear, tiny voice speaks to you amid the many confused thoughts swirling in your...
Gilles Hilary's picture
Gilles Hilary
In 2013, the U.S. Air Force realized that more than 20 percent of the nuclear officers at Malmstrom Air Force Base had cheated on their certification exam. Many other officers knew...
Peter Marks's picture
Peter Marks
Part of the vision of the Center for Biologics Evaluation and Research (CBER) is to strengthen the center as the preeminent regulatory organization for biologics. One way CBER is achieving this is...
Arun Hariharan's picture
Arun Hariharan
A horrific accident on Dec. 16, 2015, claimed the life of an airline service engineer: He was sucked into the live engine of an aircraft. The engineer had been standing on the ground supervising...
Martin Roll's picture
Martin Roll
Sustainability is the new mantra for strategic differentiation. Becoming recognized as a “sustainable” organization can enhance brand equity, as well as unlock opportunities to create new markets...
Harry Hertz's picture
Harry Hertz
Even before the landmark publication of In Search of Excellence in 1982, bosses realized that operational excellence gets accomplished through dedicated employees. Yet, to this day, many...
Ryan E. Day's picture
Ryan E. Day
Sponsored Content As global competition stiffens, manufacturing sectors of all stripes are embracing emerging technologies in order to meet customer demands. In the realm of metal casting,...
Dawn Bailey's picture
Dawn Bailey
Dorothy: Now which way do we go? Scarecrow: Pardon me, this way is a very nice way. Dorothy: Who said that? Toto barks at the scarecrow. Dorothy: Don’t be silly, Toto. Scarecrows don’t talk....
William A. Levinson's picture
William A. Levinson
ISO 9001:2015 has created a new focus on risk with regard to context of the organization and the needs and expectations of interested parties. The Army Techniques Publication ATP 5-19 Risk...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
A few months ago I attended a business networking event where everyone had a chance to talk about their business. I noted three people I wanted to talk with further. After the meeting, I made it my...
Annette Franz's picture
Annette Franz
The perils of focusing on customer acquisition and sales over customer experience and retention can be summed up nicely with this: “As fast as you’re bringing customers in the front door, they’re...
Bob Emiliani's picture
Bob Emiliani
Nearly 30 years after the start of the lean movement, there is widespread agreement that things have not gone according to plan. Of course, there have been some notable successes (particularly from...
Mike Micklewright's picture
Mike Micklewright
In October 2014, 17-year-old Laquan McDonald was shot 16 times by a Chicago police officer. In November 2015, footage of the shooting was released and has been viewed all over the world. The...
Kevin Meyer's picture
Kevin Meyer
My lean journey of more than 20 years has changed my life in many ways, perhaps none as pervasively as recognition of and disdain for waste. Along with respect for people, waste awareness has...
Niranjan Deodhar's picture
Niranjan Deodhar
In the first article of this series, we explored what a process improvement (PI) function would look like if it could apply the principles of reducing waste and variation to its own processes. Here...