Mike Richman
Published: Tuesday, October 3, 2017 - 12:00 Our most recent episode of QDL from Friday, Sept. 29, 2017. featured news, technology, and two great interviews. Let’s have a closer look: “Domestic Cars Fail to Keep Up With International Competition” The most recent American Customer Satisfaction Index (ASCI) survey took a look at people’s opinions about their automobiles. Surprise! Folks like new cars. Double-surprise! They really like new luxury cars. Interview: Martin Voelk Voelk is the senior security analyst with TUV SUD America, and he joined us via Skype to discuss the importance of cyber-security. Join him today at 11 a.m. Pacific / 2 p.m. Eastern for the webinar, “Developing a Cyber-Security Strategy.” “Printing With Concrete: How I Spent My Summer Vacation” That’s right... these days, you can 3D-print pretty much anything. In this story, Dirk considers NIST research into 3D-printed concrete, a process that could save time, money, and materials. Our local columnist Kelly Graves returns to the studio to chat about dealing with problem employees and the natural human tendency to shy away from confrontation. Note that we’re preempting next week’s episode of Quality Digest Live to bring you our first Virtual Test and Measurement Expo on Manufacturing Day, Oct. 6, 2017. Click here to learn more and register. Mike Richman is the principal at Richman Business Media Consulting.
Customer Care Inside Quality Digest Live for Sept. 29, 2017
Consumers dig new cars, cyber-security, printing concrete, and improving how you manage troubled employees
About The Author
Mike Richman
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