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So what does?
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Scott Ginsberg
A simple tip to improve your frontline communication

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Weighing supply and customer satisfaction
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Showcasing tech, solutions, and services at Gulfood Manufacturing 2022
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The answer lies in technology
Supply Shortages Could Lead to Greater Food Fraud Risk
Now is not the time to skip critical factory audits and supply chain assessments
Jedox Named an Overall Leader in Customer Experience and Vendor Credibility
EPM service provider excels in helping customers work with EPM products
GaiaLens Launches Innovative User Interface Tackling Common ESG Data Complaints
Extends focus on data-driven explainability and adds customizability
A New Era for Mental Health at Work
Covid-19 has taken a toll but also stimulated positive change
‘Bear-dar’ Technology Reduces Dangerous Encounters With the Help of Standards
An early warning system lets Arctic people know when bears approach

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Mike Richman

Customer Care

Inside Quality Digest Live for Sept. 29, 2017

Consumers dig new cars, cyber-security, printing concrete, and improving how you manage troubled employees

Published: Tuesday, October 3, 2017 - 11:00

Our most recent episode of QDL from Friday, Sept. 29, 2017. featured news, technology, and two great interviews. Let’s have a closer look:

“Domestic Cars Fail to Keep Up With International Competition”

The most recent American Customer Satisfaction Index (ASCI) survey took a look at people’s opinions about their automobiles. Surprise! Folks like new cars. Double-surprise! They really like new luxury cars.

Interview: Martin Voelk

Voelk is the senior security analyst with TUV SUD America, and he joined us via Skype to discuss the importance of cyber-security. Join him today at 11 a.m. Pacific / 2 p.m. Eastern for the webinar, “Developing a Cyber-Security Strategy.”

“Printing With Concrete: How I Spent My Summer Vacation”

That’s right... these days, you can 3D-print pretty much anything. In this story, Dirk considers NIST research into 3D-printed concrete, a process that could save time, money, and materials.

Interview: Kelly Graves

Our local columnist Kelly Graves returns to the studio to chat about dealing with problem employees and the natural human tendency to shy away from confrontation.

Note that we’re preempting next week’s episode of Quality Digest Live to bring you our first Virtual Test and Measurement Expo on Manufacturing Day, Oct. 6, 2017. Click here to learn more and register.

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About The Author

Mike Richman’s picture

Mike Richman

Mike Richman is the principal at Richman Business Media Consulting.