DeEtta Jones
Do you ever feel overwhelmed as a manager? Being overburdened by the responsibility of having to figure out what the people on your team want and need from you is a familiar feeling...
Brenda Percy
This is the fourth installment in our six-part series on how automating common business processes with a quality management system (QMS) can benefit your organization. Here we’ll focus on the...
Jack Dunigan
R ecently I shared five reasons why hope is not an effective strategy, but hope is, nonetheless, an essential attitude. What do you think influences that attitude? Let’s take a look.
There’s a...
Annette Franz
A few weeks ago, I wrote a guest post for Jeannie Walters of 360Connext titled “A Great Customer Experience Trumps....” At the end I posed the question: “What trumps a great customer experience?...
Mike Roberts
Editor’s note: A webinar on this topic will held on Nov. 19, 2013, at 11 a.m. Pacific, 2 p.m. Eastern. Register here.
And previewing the webinar, Matthew Littlefield will be a guest on Quality...
Gallup
In the intense competition to attract and retain top talent, U.S. employers are vying to offer the most alluring perks imaginable to their workers. Companies such as Google are leading the trend,...
Jack Dunigan
What Do You Call Quietly Capable People Who Help You Succeed? Keepers
Resource-fullness Hire people who can solve problems, not create more
Accountability Failure is an event, not a way of life...
James Brewton
During the past 20 years, lean Six Sigma (LSS) has proven itself as an effective strategy for business success in virtually every industry sector. The methodology has helped organizations realize...
Mary Knight
Companies that want to boost employee engagement sometimes can’t make their efforts stick. These businesses seek the benefits that come from increased engagement—improved productivity, profitability...
Kyle Toppazzini
Confucius, also known as Kong Zi, was an ancient Chinese philosopher who believed that trust—or shin—enables people to contribute to society. He believed that, for a leader, earning trust was...
Timothy F. Bednarz
Effective leaders manage by keeping their finger on the pulse of their employees’ key activities. When tasks and assignments are delegated, leaders must take the time to review each employee’s...
Gallup
Many companies measure employee and customer satisfaction without much to show for it. That’s because their surveys—whether one magic question for customers or 100-plus-item monstrosities for...
Knowledge at Wharton
If loyalty is defined as being faithful to a cause, ideal, custom, institution or product, then there seems to be a certain amount of infidelity in the workplace these days.
Consider some recent...
Timothy F. Bednarz
Effective leadership is based on ongoing input and feedback. Where 20 years ago managers rarely asked for input, today effective leaders are regularly seeking and receiving employee feedback....
James Brewton
Lean Six Sigma has proven itself as an effective strategy for business success in both private and public sectors. The methodology has helped enterprise leaders recognize business processes as...
Todd Patkin
In a perfect world, we’d all be looking forward to the holiday season without anxiety. Unfortunately, for most employees, that isn’t even close to being the case. Times have been tough, and for...
Todd Patkin
In a perfect world, we’d all be looking forward to the holiday season without anxiety. Unfortunately, for most employees, that isn’t even close to being the case. Times have been tough, and for...
Jay Arthur—The KnowWare Man
At a recent health-care conference I had a conversation with Mary, a Six Sigma Black Belt for a 700-bed hospital. She told me that the hospital had only a few copies of Minitab software, which was...
Bruce Hamilton
I was listening to Alan Robinson present recently at the Lean Systems Summit about the power of “small ideas.” Alan wondered aloud why so many organizations continue to pursue the few million-...
Mark R. Hamel
Lean culture is largely defined by, or at least manifested in, engaged and empowered employees practicing voluntary kaizen. Engagement can be measured in a number of ways, but perhaps one of the most...
