All Features
Kara Baskin
Care.com co-founder Donna Levin played a key part in that company’s growth, and the passion was personal. Levin’s work plans were curtailed when her son was 11 weeks old and had a seizure following a difficult pregnancy. Tests were inconclusive. Her daycare situation evaporated; she and her…
Dan Jacob
Disruption is a funny thing. You see it coming—kind of—but it’s hard to tell what it means. Back in the day, would you have foreseen the shift from taxis to Uber? Would you have predicted that HVAC units would be offered as a service rather than purchased as a product? These disruptive changes and…
Michelle LaBrosse
When you’re knee-deep in the logistical details of managing a project team, it can be easy to lose sight of the big picture: your organization’s vision.
Here at Cheetah Learning, we use established and proven strategies to help us achieve our vision through our mission in each course we offer.…
American Customer Satisfaction Index ACSI
(ACSI: Colorado Springs, CO) -- Customer satisfaction with banks is up, according to the American Customer Satisfaction Index (ACSI). Its recent report covers the finance and insurance sector, which includes retail banks, credit unions, health insurance, property and casualty insurance, life…
Mike Richman
In the quality profession today, the term “guru” tends to be thrown around with reckless abandon, more often than not self-referentially by the “guru” him- or herself. Don’t get me wrong; there are many outstanding people now working in our field, with interesting and perhaps even revolutionary…
Kevin Meyer
“Excellent firms don’t believe in excellence—only in constant improvement and constant change.”—Tom Peters
The plan-do-study-act (PDSA) cycle is the core component of continuous improvement programs. You may have heard it called the plan-do-check-act (PDCA) cycle—and they are very similar—but I…
John Maxwell
During the past few weeks I’ve written a lot about personal growth. That’s because it’s so important to me—I believe personal growth is a crucial part in anyone’s journey toward success and significance. But here I want to talk about an area of personal growth that we sometimes forget: helping…
Jim Benson
I’ve been watching myself. Asking myself why do I do certain things? Why do I lose track of time?
I’ve combined a few regimens that have calmed me down, increased my effectiveness, and made me feel healthier. I’ve created for myself things that some blithely call “habits.” But we all have habits…
Gwendolyn Galsworth
Often enough, you have heard me say that 50 percent of our brain function is dedicated to finding and then interpreting visual data. This is not whimsy. This is not speculation. This is fact. The eye rules. Though we utilize our other senses quite naturally (sound, taste, smell, touch), visuality…
The new revision of AS9100D is now out, and clause 10.2—“Nonconformity and corrective action” will require us to “evaluate the need for action based on human factors to ensure nonconformities do not recur.” In addition, clause 7.1.4 of both ISO 9001:2015 and AS9100D require us to consider human…
The “leave” vote prevailing in the United Kingdom’s Brexit referendum was big news. It was fascinating to watch events unfold from this side of the pond, particularly since what happens here will be affected by what happens there from this point forward.
Most of the people I follow on Twitter…
Mike Figliuolo
It’s called “work” for a reason. Most days we’re able to “work” through it and find enjoyment in what we do, but occasionally we’re faced with a grind that saps our strength and threatens to derail us. Fortunately, there are simple techniques for working through that grind.
I love writing the…
Knowledge at Wharton
There were no Olympic medals up for grabs when Sim Yi Hui and Jane Lee, the co-founders of the Singapore Women’s Everest Team, set out to recruit team members to climb the world’s tallest mountain in 2004. “When we first formed the team my goal was just to climb the mountain,” Sim Yi Hui told me…
Dan Jacob
You’ve identified a fledgling quality initiative to fix the bottlenecks in your processes. Or perhaps you need that application with the latest technology that is sure to improve performance. You might have even discovered the approach to advance a culture of quality. Now that you know the…
Stanford News Service
Most leadership advice is based on anecdotal observation and basic common sense. Stanford Graduate School of Business professor Kathryn Shaw tried a different tack: data-driven analysis.
Through research done in collaboration with a very large, undisclosed technology-based company that has a…
NIST
The U.S. Commerce Secretary, Penny Pritzker, has named four organizations as the 2016 recipients of the Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for sustainable excellence through visionary leadership, organizational alignment, systemic improvement and…
Dan Silva
In today’s global supply chain, shipping a product across the world isn’t as simple as loading it onto a truck, train, or boat and signing a few papers. International shipments often involve coordination between counterparts in the countries of origin and destination, complete and accurate…
Annette Franz
Weology. What is it? If you guessed that it sounds like “the study of we,” you’re pretty close. The name of the concept stems from a Muhammad Ali poem, which simply goes like this: “Me... we.” Three unique letters rearranged into two powerful little words.
The concept itself, which is also the…
Andy Henderson
This is the third part in a series about my perspective of what the future has in store for various aspects of manufacturing. I approached each aspect by imagining what is possible using what we know to be technically possible today. In part one I covered cutting tools for machining and in part…
Mike Richman
Hard as it may be to believe, a close analysis of our extensive trove of behavioral data on the Quality Digest user group indicates that more than a handful of you don’t regularly watch our regular weekly web TV show, Quality Digest Live, which broadcasts from our studio in Northern California…
Chip Bell
We bought a new house in a real nice neighborhood. The house was perfect except for one important feature—it came with a yard! I do not like yard work, and my wife does not like yard work. I travel all the time, and she works long hours.
One Saturday morning, I got a big idea. “Why don’t we just…
Davis Balestracci
Have you ever heard something like: “I’m committed to Dr. Deming’s approach [or Six Sigma or lean or TPS, it doesn’t matter], but executives don’t seem to listen anymore. All they do is keep interrupting my very clear explanations with, ‘Show me some results, then show me what to do.’ I was…
Gwendolyn Galsworth
In a visual workplace, information is converted into simple, universally understood visual devices and installed in the process of work itself, as close to the point of use as possible. The result transforms a formerly mute work environment into one that speaks, eloquently and precisely, about how…
Andy Henderson
In my last article about the future of cutting tools, I discussed a vision and road map that I created by imagining what a manufacturing ideal might look like using what we know to be technically possible today. Here, I’m going to describe a vision for a futuristic production management system…
The United State Occupational Safety and Health Administration (OSHA) estimates that $60 billion is lost annually from workplace injuries and illness. Using the administration’s $afety Pays Program calculator, 20 carpal tunnel syndrome injuries will cost a company $1,260,000 in direct and indirect…
