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Inside Quality Digest Live for Jan. 5, 2018

We ring in 2018 with a focus on data-driven approaches to improvement

Mike Richman
Tue, 01/09/2018 - 12:00
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Last Friday’s episode of QDL welcomed the new year with our usual original take on featured editorial content, plus a great Tech Corner. In case you missed it, here’s what we covered:

“Most ‘Innovations’ Are Mere Novelties”

In this article, author Helen Barrett exposes the myth of the lone-wolf genius coming up with a product or service that changes the world. In truth, lasting innovations such as the iPhone are the result of insights from armies of heroes.

“Got a Boss Who Denies Reality?”

Commonly agreed-upon sets of facts are the first step to achieving quality (or most anything else) in organizations. But what do you do when your boss just can’t or won’t accept what’s really going on? This article offers some practical advice to smooth over that awkward conversation.

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