{domain:"www.qualitydigest.com",server:"169.47.211.87"} Skip to main content

User account menu
Main navigation
  • Topics
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Videos/Webinars
    • All videos
    • Product Demos
    • Webinars
  • Advertise
    • Advertise
    • Submit B2B Press Release
    • Write for us
  • Metrology Hub
  • Training
  • Subscribe
  • Log in
Mobile Menu
  • Home
  • Topics
    • 3D Metrology-CMSC
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Login / Subscribe
  • More...
    • All Features
    • All News
    • All Videos
    • Contact
    • Training

Rosie the Robot

We should not fall prey to counting robots

Bruce Hamilton
Tue, 01/02/2018 - 12:02
  • Comment
  • RSS

Social Sharing block

  • Print
Body

Speaking at the 2003 Shingo Conference, Guy Briggs, general manager of North American operations for General Motors lamented, “We spent the 1980s ‘counting robots’ before we realized that it’s people that make the difference in our business.”

ADVERTISEMENT

He was alluding to the thirty-five billion (yes, billion) dollars that GM had invested in the 1980s over a three-year period to develop “lights-out” robotics technology. As Toyota sought to elevate employees, GM tried to automate them out the picture. Ultimately, GM’s lights-out peopleless “flexible manufacturing systems” were deemed unworkable and were mothballed. All told, GM spent 90 billion dollars in the 1980s to “modernize” its operations, touted by many as Industry 3.0, the third industrial revolution. At the beginning of that revolution, GM was the lowest cost U.S. auto supplier. By the end, it was the highest. The greatest shame in this saga was not so much the money squandered on equipment, but time lost by adopting the wrong philosophy: one that idolized technology while disrespecting people.

 …

Want to continue?
Log in or create a FREE account.
Enter your username or email address
Enter the password that accompanies your username.
By logging in you agree to receive communication from Quality Digest. Privacy Policy.
Create a FREE account
Forgot My Password

Add new comment

Image CAPTCHA
Enter the characters shown in the image.
Please login to comment.
      

© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.

footer
  • Home
  • Print QD: 1995-2008
  • Print QD: 2008-2009
  • Videos
  • Privacy Policy
  • Write for us
footer second menu
  • Subscribe to Quality Digest
  • About Us
  • Contact Us