Develop and implement a solid company culture
How to keep your customers coming back
The key is keeping them alive
The baby formula industry was primed for disaster long before a key factory closed down
Exploring critical touchpoints in organizational software
Bringing humanity to digital communications
Deploying technology in operational decision-making can improve conditions for workers and outcomes for patients
Call centers can use AI in truly collabortive ways
Intermediaries that don’t add value don’t belong in the supply chain
Great. But I’m not sure I want you to treat me like family.
Rooting out bias in artificial intelligence will require addressing human and systemic biases, too
The short answer: Standard weights, rigorous procedures, and state inspectors ensure measurements are fair and accurate
Safeguarding secret information while enabling faster computation
Four tips for a successful future
It was bound to happen
We need a concerted leadership effort to refocus on the ‘served’ instead of the ‘server’
Never let a serious crisis go to waste
You can learn a lot from one- and five-star ratings
Customers want to know their options, and they won’t wait weeks for an answer
Associations should adapt to the different expectations of younger members