Show your customers and employees what your company stands for
Digital technologies are dazzling, but so are the challenges—especially for customer service
Build a business that has loyal fans, continues to evolve, stays relevant, and grows
Even if it’s not required, it’s critical
Consistency is the key
Don't let blindspots prevent you from incorporating feedback from stakeholders
Develop and implement a solid company culture
How to keep your customers coming back
The key is keeping them alive
The baby formula industry was primed for disaster long before a key factory closed down
Exploring critical touchpoints in organizational software
Bringing humanity to digital communications
Deploying technology in operational decision-making can improve conditions for workers and outcomes for patients
Call centers can use AI in truly collabortive ways
Intermediaries that don’t add value don’t belong in the supply chain
Great. But I’m not sure I want you to treat me like family.
Rooting out bias in artificial intelligence will require addressing human and systemic biases, too
The short answer: Standard weights, rigorous procedures, and state inspectors ensure measurements are fair and accurate
Safeguarding secret information while enabling faster computation
Four tips for a successful future