Or are your employees more important?
The push-pull effects of customization
We just hate to miss out
Online product configuration tools can help consumers make more informed choices
Are you ready for a bold answer to service fatigue?
Today’s consumers demand a deeper relationship with products, services, and companies
When managers fixate on quick financial results, ethics and service take a back seat
‘Wow! I have a great job! I think I’ll quit and go somewhere else.’
A written framework is an easy way to hold everyone to the same standard
Order fulfillment is more than just delivering a product
Show your customers and employees what your company stands for
Digital technologies are dazzling, but so are the challenges—especially for customer service
Build a business that has loyal fans, continues to evolve, stays relevant, and grows
Even if it’s not required, it’s critical
Consistency is the key
Don't let blindspots prevent you from incorporating feedback from stakeholders
Develop and implement a solid company culture
How to keep your customers coming back
The key is keeping them alive
The baby formula industry was primed for disaster long before a key factory closed down