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Four Ways AI Is Revolutionizing Customer Support

Call centers can use AI in truly collabortive ways

Sowmya Juttukonda
Tue, 04/26/2022 - 12:03
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By 2035, artificial intelligence (AI) is expected to increase business productivity by up to 40 percent. It’s already a part of people’s daily lives and its use is only expected to increase to solve more critical problems that assail our world.

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Businesses are looking at AI to achieve cost-effective customer success. Integrating AI into customer service is revolutionizing the ways customer problems are resolved. From managing never-ending support tickets to responding at the right time, AI is helping customer support representatives by giving them timely information at their fingertips. It’s helping business leaders customize experiences for users and create high-touch experiences for customers at every touchpoint.

Here are four ways that AI is benefiting customer support.

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