Upswing marks year’s end, boosted by government and retail gains
Data troves may help deliver value, but consumers tend to find them creepy
Customer service experience optimization and customer advocacy behavior
Product/service experience optimization and customer advocacy behavior
Transforming the slings and arrows of outrageous workflow into context and clarity
The company’s proactive and unprecedented recall and sales halt, while expensive in the short term, may protect its image.
These ideas will help you create the most important element for business success: customer loyalty