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Three Steps to Prevent Back Orders
How to optimize your inventory levels
How Important Is Your Call?
For many, not very
Technology Is No Substitute for Service
Kicking the tires on Tesla customer loyalty
What to Look for in a Maintenance Contractor
And when to hire one
Understanding the FDA’s Human Factors Guidance Draft
What medical device manufacturers need to know
Reliably and Repeatedly Deliver Good Customer Service
Don’t get distracted by dazzle
Digital Twin Technology: Future of Patient Healthcare
Technology helps doctors make more informed decisions, minimize adverse events, improve patient care
Balancing Customer Insights With the Bottom Line
First, ask the right questions
Get Consumer Reviews Under Your Control
You can influence where prospective customers get information

Five Must-Haves in Digital Consumer Experiences
Adding what customers want
Consumers Often Can’t Detect Fake Reviews
They also underestimate how many negative reviews might be fakes
Cheerful Chatbots Don’t Necessarily Improve Customer Service
So what does?
Don’t Wait for Laws to Protect Medical Devices
Cybersecurity can’t wait
Using Speech Analytics to Increase Positive Healthcare Outcomes
AI and machine learning can help turn call-center conversations into actionable improvement strategies
The Business Case for Promoting the New Boosters
Leaders need worker wellness for the health of their company
The Cardinal Rule of Process Documentation: Read the Comments
A simple tip to improve your frontline communication
The Customer Is Always Right. Right?
Or are your employees more important?
Should Companies Allow Returns of Customized Goods?
The push-pull effects of customization
Sustainability and the Supply Chain: Making the Connection
Online product configuration tools can help consumers make more informed choices
Speed Kills: Why Some Multinationals Fail to Pay Attention to Quality
When managers fixate on quick financial results, ethics and service take a back seat

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