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Where Is Consumer Research Going Next?
Cognitive neuroscience will help businesses see below the surface of what consumers report
Measuring the Economy With Location Data
Anonymized smartphone GPS data help startup analyze how people shop, work, and live
Inside Quality Digest Live for April 13, 2018
Keeping bad bots out and good data to ourselves
Industry 4.0 and Your Total Cost of Quality
New technologies can drive a shift toward prevention
Responding to the Tide Pod Challenge
The double-edged potential of social media
Five Things I Learned Writing a Novel That I Wished I Knew When I Was a CEO
Devoting more time to better understand our employees would have delivered better results
A Recipe for CX Success
How food and beverage brands are going digital to improve the customer experience
How the War on Tipping Harms Customers
Tipping enhances restaurant customers’ overall satisfaction
Improve Quality and Productivity in Warehouse Operations
Inexpensive wireless pick-to-light systems put warehouse productivity in reach for everyone
Counterfeit Parts and the 1,000 Risk Priority Number
Real-world case studies
Inside Quality Digest Live for Nov. 17, 2017
Christmas is creeping, should a four-year degree really be the minimum requirement, and what we learn from Disneyland
‘Gluten-Free Water’ Shows Absurdity of Trend in Labeling What’s Absent
Consumers will become ever-more mystified about what’s on a label
The Story Behind the Red Ring of Death
The hardware fault that should have brought down a Microsoft brand… but didn’t
Inside Quality Digest Live for Sept. 29, 2017
Consumers dig new cars, cyber-security, printing concrete, and improving how you manage troubled employees
Lean Improvements for Patient Safety
Making preventable harm a priority for continuous improvement
Domestic Cars Fail to Keep Up With International Competition
More challenges for Detroit
Inside Quality Digest Live for Sept. 22, 2017
Digital Businesses: The Metrics That Really Matter
For user-centric business models, all sides of the market must succeed
Inside Quality Digest Live for Sept. 15, 2017
Strengthening U.S. business, metrology certification, kaizen for kids, and a Tech Corner demo featuring the zCAT portable DCC CMM
Inside Quality Digest Live for Sept. 1, 2017
Hurricane recovery, tree-structure FMEAs, doing good for profit, and a vision sensor with vision system performance

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