Is there a method you’ve missed?
Your presence is nonexistent without some consideration of search engine optimization
Customer-centricity flows through the veins of the organization and into everything every employee does
Who is your customer? How will you manage your store?
Create feedback systems that improve, rather than diminish, performance
We could do with a few more conversations about respect
Data are great, but human judgement gives you an edge over competitors
A pattern of great service is the start of a relationship
Sharing roles in CX can provide dividends for both customer and proprietor
Let salespeople spend more time on customer service, market research, and competitor analysis
Effective engagement can foster productivity and stronger financials
Leverage AI to meet customer needs, create more effective marketing campaigns, increase online sales
When customers release their imagination to resolve a problem, everyone benefits
Give ‘em the pickle!
Actually, it is you
The first 10 seconds are vital to shaping the reception you are likely to get
Do you know the true cost of your defects?
The old methods of demand generation won’t work in the always-online era
As algorithms increasingly become gatekeepers, where should rejected customers turn for an explanation?
Consumers have unleashed their creativity during lockdown. Some clever brands have noticed.