Data are great, but human judgement gives you an edge over competitors
A pattern of great service is the start of a relationship
Sharing roles in CX can provide dividends for both customer and proprietor
Let salespeople spend more time on customer service, market research, and competitor analysis
Effective engagement can foster productivity and stronger financials
Leverage AI to meet customer needs, create more effective marketing campaigns, increase online sales
When customers release their imagination to resolve a problem, everyone benefits
Give ‘em the pickle!
Actually, it is you
The first 10 seconds are vital to shaping the reception you are likely to get
Do you know the true cost of your defects?
The old methods of demand generation won’t work in the always-online era
As algorithms increasingly become gatekeepers, where should rejected customers turn for an explanation?
Consumers have unleashed their creativity during lockdown. Some clever brands have noticed.
Maximize your chances of not only surviving but also thriving in these troubled times
Invite your customer to co-create. Their loyalty will soar, along with your reputation and bottom line.
Take the time to see how you can do what’s right for the majority of people, the majority of the time
Bespoke jewelry company Gemist says yes
From shop floor to C-suite, data are most valuable when they address the job-related issues of users
Champion business success and avoid risk