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Combining Digitalization and Service Excellence Is a Win-Win

Digital technologies are dazzling, but so are the challenges—especially for customer service

iStock: EvgeniyShkolenko

Matthias Gouthier
Wed, 10/05/2022 - 12:03
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The ISO Foresight Trend Report highlights global trends across multiple industries that will shape strategic decision making for a better future. Drawing upon these insights, ISO reflects on some of the potential areas for standardization work. In a series of feature articles, we unpack some of the critical global trends with top experts in their field.

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The world is more connected than ever, with new people, systems, services, and experiences just a few clicks away. Meanwhile, the shape of the internet is changing as mobile and wireless technologies become the basic tools of communication, and the number and variety of internet-connected devices grow. By 2025, the number of devices connected to the internet is forecast to reach 50 billion.

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