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How to Do a Quality Strategic Pivot to Address Covid
Maximize your chances of not only surviving but also thriving in these troubled times
By the Customer: The Power of Customer-Created Offerings
Invite your customer to co-create. Their loyalty will soar, along with your reputation and bottom line.
Socially Responsible Business Behavior: Correct Isn’t Always Right
Take the time to see how you can do what’s right for the majority of people, the majority of the time
Should User Experience Influence Your Business Strategy?
Bespoke jewelry company Gemist says yes
Using Quality Tactics to Create Strategy: A Hypothetical Case
From shop floor to C-suite, data are most valuable when they address the job-related issues of users
The Future for Quality Professionals: Wrapping It Up
Champion business success and avoid risk
Activate Change With Core Values
It’s all about weaving them into your company culture
Transferring Plant-Floor Efficiency to Pricing Efficiency
Machine learning algorithms are the ‘robots’ in the pricing process
Quality in Local Government: A Reinvigoration
A sound quality management foundation exists in local government
Master Fear of Change With These Tips
You can’t stop change; all you can do is prepare
Innovating With Crazy Customers
‘When you innovate you’ve got to be prepared for everyone telling you that you’re nuts’
The Future of Quality Management Is Business Success, Part 8
Risk and liability are the result of continual improvement done poorly
Will Co-working Spaces Still Be Worth It?
As the world slowly adjusts to a post-pandemic society, the relevance of co-working spaces is being put to the test
Managing Employee Recognition: Platforms Help Measure Satisfaction
Employee recognition software can help teams feel valued on a regular basis
Employees Are Customers, Too
An experience-led transformation for employees will empower them to drive business growth
Building Digital Resilience Around the Customer
Digital resilience starts with an analytics transformation: data set, mindset, and skill set
Telemedicine’s Tipping Point
Virtual healthcare has been pushed into the mainstream. Will we go back to doctors’ waiting rooms?
The Future of Everything Is Risk-Based
Risk is becoming our lens for everything from managing, to working, and even going to the store.
The Future of Quality Management Is Business Success, Part 7
Clause 9 of the standard can truly quantify business excellence and risk avoidance
People Think Robots Are Pretty Incompetent and Not Funny, New Study Says
People think robots bomb as nannies and comedians. OK for package deliverers and tour guides.

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