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Activate Change With Core Values
It’s all about weaving them into your company culture
Transferring Plant-Floor Efficiency to Pricing Efficiency
Machine learning algorithms are the ‘robots’ in the pricing process
Quality in Local Government: A Reinvigoration
A sound quality management foundation exists in local government
Master Fear of Change With These Tips
You can’t stop change; all you can do is prepare
Innovating With Crazy Customers
‘When you innovate you’ve got to be prepared for everyone telling you that you’re nuts’
The Future of Quality Management Is Business Success, Part 8
Risk and liability are the result of continual improvement done poorly
Will Co-working Spaces Still Be Worth It?
As the world slowly adjusts to a post-pandemic society, the relevance of co-working spaces is being put to the test
Managing Employee Recognition: Platforms Help Measure Satisfaction
Employee recognition software can help teams feel valued on a regular basis
Employees Are Customers, Too
An experience-led transformation for employees will empower them to drive business growth
Building Digital Resilience Around the Customer
Digital resilience starts with an analytics transformation: data set, mindset, and skill set
Telemedicine’s Tipping Point
Virtual healthcare has been pushed into the mainstream. Will we go back to doctors’ waiting rooms?
The Future of Everything Is Risk-Based
Risk is becoming our lens for everything from managing, to working, and even going to the store.
The Future of Quality Management Is Business Success, Part 7
Clause 9 of the standard can truly quantify business excellence and risk avoidance
People Think Robots Are Pretty Incompetent and Not Funny, New Study Says
People think robots bomb as nannies and comedians. OK for package deliverers and tour guides.
Are Your Customer’s Telling Stories?
The difference between value-add and value-unique
The Future of Quality Management Is Business Success, Part 6
Clause 8 contains the requirements for planning, designing, and bringing to fruition products or services
Unified CX
Bringing the camps together
The Problem With Fake N95 Masks
PPE counterfeits endanger lives. Testing ensures real PPE does its job.
Possible Cure for Outbreak of Fake Certificates From Covid-19 Pandemic
The IAF certification database could help confirm the quality of medical purchases by governments
Back to Work: How to Strategically Reboard Your Workforce
Keep these ideas in mind as you reintroduce your employees to their workplace

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