All Features
Sylvain Charlebois
Your own voice will likely become the most significant focus for food retailers and restaurants in the immediate future. Voice searches are increasingly becoming the norm. A recent study suggests that more than 50 percent of all online searches will be voice-activated by 2020.
To a lesser extent,…
Ryan E. Day
If you have worked in the quality field for anytime at all, you have probably heard of the Malcolm Baldrige National Quality Award—it’s the highest level of national recognition for performance excellence that a U.S. organization can receive. The award focuses on performance in five key areas and…
George Orji
What are you looking to measure? This is one of the central questions for a metrologist (a measurement scientist) and is usually answered before measurements can proceed. It is impossible to make sense of the results without knowing the measurand—the actual physical dimension or other property of…
Edwin Amenta
Ever since sportswriter Henry Chadwick popularized the box score in the 19th century, baseball fans have had a love affair with statistics. Many can recite records like Joe DiMaggio’s 56-game hitting streak, Rickey Henderson’s 130 stolen bases, or Barry Bonds’ 73 home runs in one season. But have…
Ryan E. Day
If your manufacturing organization is going to grow, you know you need an inspection solution beyond the capabilities of micrometers and calipers. You know you need to gather more data in a faster and more reliable manner. It’s time to invest in a 3D inspection solution like a coordinate measuring…
Chip Bell
Parking lot. We use it in the meeting-management world to mean agenda items that are tabled for later discussion. These are generally posted on a sheet of flip-chart paper, taped on the meeting wall, and then placed on the agenda of the next meeting so they are not forgotten as topics for…
Mike Figliuolo
Have you ever found yourself in the midst of a business problem that you’re not sure how to solve? This five-step problem solving process is a great place to begin working through any business issue.
At one point I worked with a financial services firm, and we had this really cool program that did…
Stuart Hearn
Managers have a profound effect on employee engagement. This is something we have known for quite a few years. According to a 2015 Gallup poll, managers account for at least a 70-percent variance in employee engagement scores. When employees and managers have a healthy, respectful, and honest…
Richard Ruiz
When a customer asks to see your layered process audit (LPA) documentation, will you be ready? For many manufacturers, the answer is no.
Instead of having proof of an effective audit process, many companies are left scrambling for data that show low audit compliance and few actual results.…
Ryan E. Day
According to the International Labor Organization, around the world every day 7,600 people die from work-related accidents or diseases—that’s more than 2.78 million people every year. To address the issue, the International Organization for Standardization (ISO) has developed a standard, ISO 45001…
Stephan Schlamminger
I discovered my affinity for attractive instruments while working a job before coming to NIST. My boss at the time had a love affair with the common hose clamp—the one with the worm gear.
Whenever we had to fasten a component to an apparatus he said, “Why don’t you use a hose clamp?” With every…
Stephen Rice, Scott Winter
In the wake of the Lion Air and Ethiopian Airlines crashes of Boeing 737 Max planes, people are thinking about how much of their air travel is handled by software and automated systems—as opposed to the friendly pilots sitting in the cockpit.
Older commercial airliners, such as the Beechcraft 1900…
Rachel Mann
With medical cannabis being legal in Canada since 2002, and recreational use becoming legal in 2018, Prime Minister Justin Trudeau’s promise to his country has caused a storm.
This legal framework has given Canadian companies the leverage to lead the cannabis industry to new heights. Not only…
Vaishali Gopi
Customer experience has become pivotal to growth and profitability strategies of businesses worldwide. There is now a deeper understanding of customer experience as an incredibly important piece in the success (or failure) of any brand. Research states that by 2020, customer experience will…
Ryan E. Day
Traditionally, technical jobs have been underrepresented by women. But that's changing, says Emily O'Dea, commercial services process manager at Hexagon Manufacturing Intelligence.
“Without a doubt we're definitely outnumbered,” says O’Dea. “I started [my career] in a smaller company. It was…
Pierre Chandon
Whether you love or hate his work, Andy Warhol eating a Whopper for 45 seconds during one of the most expensive ad slots in television this year was astonishing.
Super Bowl Sunday—the most macho of American sporting events—coupled with the quintessential pop artist had people talking the morning…
The Un-Comfort Zone With Robert Wilson
In this column I’ve written about embracing change because it prepares you to think more creatively, and it’s part of the innovator’s lifestyle. I’ve also written about accepting change even if you’re not completely comfortable with the idea because of the potential for emotional and intellectual…
Matthew Hutson, Knowable Magazine
In Steven Spielberg’s 2018 film, Ready Player One, based on the 2011 book by Ernest Cline, people enter an immersive world of virtual reality called the OASIS. What was most gripping about the futuristic tech in this sci-fi movie was not the VR goggles, which don’t seem so far off from the headsets…
Alla Katsnelson, Knowable Magazine
In August 2011, a can of Great Value peas joined the nonperishables in my pantry, one of several panic purchases as Hurricane Irene barreled toward my home on the northeast U.S. coast. But the emergency passed, and the can, with its unassuming blue-on-white outline font, remains on my shelf seven…
Annette Franz
Core values are the fundamental beliefs of an organization; they guide executives and employees in identifying which behaviors and actions are right and which are wrong. Everything you do must be aligned with your core values, and core values should be integrated into everything you do. When in…
Donald J. Wheeler, James Beagle III
As soon as we have two or more instruments for measuring the same property the question of equivalence raises its head. This paper provides an operational definition of when two or more instruments are equivalent in practice.
Churchill Eisenhart, Ph.D., while working at the U.S. Bureau of…
Kelli Matthews
In a crisis, time is not on your side. A crisis creates a vacuum, an informational void that gets filled one way or another. The longer a company or other organization at the center of the crisis waits to communicate, the more likely that void will be filled by critics.
That’s exactly what’s…
Ismael Belmarez
Given the number of meetings most organizations have, you’d think everyone couldn’t help but be on the same page. Sort of a natural, automatic byproduct of spending so much time together. Nice idea, but not really true.
In fact, organizing is one of the most difficult things for an organization to…
Doug Devereaux
Artificial intelligence (AI) is widely acknowledged as a crucial aspect of what is broadly referred to as Industry 4.0. Although no one knows yet how AI will be incorporated into the next phase of the Industrial Revolution, most agree that it will allow greater connectivity between people, machines…
Gwendolyn Galsworth
For me, the operational essence of the leader dilemma is this: How do I say “yes” to the few and “wait” to the many? How do I decide?
The so-called “natural-born leader” is a mysterious (to some, controversial) concept: an individual for whom achievement, direction, and drive seem to come…
