Featured Product
This Week in Quality Digest Live
Management Features
Nicholas Wyman
As the pandemic continues to affect millions of jobs, getting people into apprenticeships has never been more vital
Gleb Tsipursky
Effective engagement can foster productivity and stronger financials
Tamela Serensits
Establish a profitable quality program in 2021
Fred Schenkelberg
Beware the type III error
Jose Luis Alvarez
CEOs should sharpen their most important strategy execution tool

More Features

Management News
Provides synchronization, compliance, traceability, and transparency within processes
Galileo’s Telescope describes how to measure success at the top of the organization, translate down to every level of supervision
Too often process enhancements occur in silos where there is little positive impact on the big picture
Latest installment of North American Manufacturing Covid-19 Survey Series shows 38% of surveyed companies are hiring
How to develop an effective strategic plan and make the best major decisions in the context of uncertainty and ambiguity
What continual improvement, change, and innovation are, and how they apply to performance improvement
Good quality is adding an average of 11 percent to organizations’ revenue growth
Further enhances change management capabilities

More News

Management

Leaveism: Welcome to the Dark Side of 21st-Century Flexible Working

Are we endorsing a tech-enabled, 24–7 work culture?

Published: Thursday, February 27, 2020 - 12:02

Most people are familiar with presenteeism, where employees spend many more hours at the workplace than necessary—out of a sense of duty or to impress the boss or whatever. Presenteeism damages productivity, ultimately weakening the economy, and many companies now prioritize stamping it out.

A few years ago, our research into this sort of behavior led us to identify a related but different phenomenon: employees using annual leave or other work entitlements, such as banked flexi-hours, to go off sick or to look after a relative or dependent. There was no name for such situations, so we called it leaveism.

As part of the same category, we also included employees taking work home that can’t be completed in normal working hours, or catching up on work while on leave or holiday. Half a decade later, the bad news is that leaveism appears to be getting more and more common.

A recent Deloitte report, “Mental Health and Employers: Refreshing the Case for Investment,” included a deep dive into the phenomenon. It found that 51 percent of employees were working outside contracted hours and 36 percent were taking allocated time off when they were, in fact, unwell. It also noted that 70 percent of respondents who had witnessed presenteeism in their organization had also observed leaveism.

Worryingly for the future, the report said that younger professionals are more susceptible to taking leave in this way. They are also prone to burnout and financial worries, and twice as likely to suffer from depression as the average employee.

Little wonder that the BBC last year included leaveism in a review of the 101 people, ideas, and things changing how we work today. It described the phenomenon as a “major scourge in the modern-day workplace.”

Never not available

We are in an era where people are much more afraid of losing their jobs than in the past: Companies have been operating in a low-growth environment for the past decade, which has meant more focus on profitability—including labor costs. Alongside this is the prospect of more jobs being automated in the coming years.

This has meant more employees having to live with excessive workloads, and bosses afraid for their own livelihoods who are micromanaging people and not giving them enough autonomy and control at work. A study of Austrian workers in 2015 concluded that employees were more likely to use annual leave to go off sick if they fear losing their jobs or having them downgraded, or if they were experiencing low job satisfaction.

Compounding this sense of unhappiness at work is likely to be the way that technology is changing how we do our jobs. In a survey of 1,000 HR professionals representing 4.6 million UK employees, 87 percent said that technology was affecting people’s ability to switch off out of working hours. Common examples were employees taking work-related phone calls or responding to work emails.

At first glance, these behaviors may look fairly innocuous and just part of modern-day working life. But we are in danger of endorsing a tech-enabled, 24–7 working culture from which it is increasingly difficult to switch off. Work-life balance is becoming a thing of the past. For many of us, it is being superseded by work-life integration.

Whatever the positives of not being tied to an office desk, it is not helping us to relax. Stress and mental ill health now account for 57 percent of all long-term absences from work, having replaced physical complaints, such as backache, as the main reason employees are off sick.

According to the UK mental health charity Mind’s most recent Workplace Wellbeing Index, employees with poor mental health may resort to taking leave rather than disclosing mental health problems in as many as one in 12 cases. In an echo of the Deloitte findings, Mind found younger employees far less likely to disclose they are struggling with mental health.

How companies should respond

So what should modern managers and employers do to ensure their staff isn’t being run into the ground by leaveism? As reported by Deloitte, responsible employers are now considering the impact of it in their corporate reporting frameworks. This is something that needs to become standard practice, in a similar way to what has happened with presenteeism.

Unlike previous generations, many bosses will be overseeing teams of displaced staff, many of them working an array of rotas, hours, and working patterns. They need to understand how employees think and feel in today’s workplace, bearing in mind that this might be a spare bedroom or a cafe with internet access. Being alone, whether actually or perceived, may exacerbate stress and mental health issues.

We recommend that managers and employers make time for regular, meaningful contact with all employees, discussing not only their work but also how they are feeling about life in general. They certainly need to encourage staff to take annual leave for holiday and recuperation time. They also need to distribute work evenly and fairly, ensuring there is cover for the employee in question so that work is not simply stacked up awaiting their return.

As far as employers are concerned, they need to encourage managers to develop the necessary people skills to handle these kinds of interactions, by making sure they receive regular, appropriate training. Especially when you are talking about a scattered, remote workforce, it is important to make sure there is workplace peer support in place for employees and regular check-ins.

It’s all about creating a workplace environment conducive to a supporting culture. Expecting fewer employees to do more is a false economy, since you tend to lose the best people and do more harm to your organization in the long run.

Finally, we have to point a finger at all those emails outside working hours. Managers need to stop sending them. You know who you are.The Conversation

This article is republished from The Conversation under a Creative Commons license. Read the original article.

Discuss

About The Authors

Ian Hesketh’s picture

Ian Hesketh

Ian Hesketh is the the well-being lead at the UK College of Policing and the senior responsible owner (SRO) for the National Police Wellbeing Service in the United Kingdom. He also supports the National Forum for Health and Wellbeing at Manchester University Alliance Business School.

Cary Cooper’s picture

Cary Cooper

Cary L. Cooper is the 50th Anniversary Professor of Organisational Psychology and Health at Manchester Business School, and visiting professor at Lancaster University.